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ネオオリエンタルリゾート八ヶ岳高原 Neo Oriental Resort Yatsugatake kougen

casual Resort

Review of Neo Oriental Resort Yatsugatake kougen

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Mr./Ms. T.I(Private)

Total points

Stayed in

Room type


Premium Cottage Building C, "Covent Garden"

手術後の叔母の快気祝いで、家族4人で利用させていただきました。リゾートコテージでの宿泊は初めてでしたが、食事や送迎などシステムがよく整っていて、快適に過ごすことができました。部屋は4人が泊まっても充分な広さがあり、家具や採光も良く、周りに庭... Read more 手術後の叔母の快気祝いで、家族4人で利用させていただきました。リゾートコテージでの宿泊は初めてでしたが、食事や送迎などシステムがよく整っていて、快適に過ごすことができました。部屋は4人が泊まっても充分な広さがあり、家具や採光も良く、周りに庭園もあって、高原らしい良い部屋でした。夕食はレストランでいただきましたが、季節柄、虫がレストラン内を飛んでおり、メインのしゃぶしゃぶ鍋の中に飛び込む!アクシデントがありました。また、食べ終わるのを待つかのように器を下げたり、わたしたちの頭や肩の上から料理を出したり、接客が全般的に良くなかったです。お料理は悪くなかったのでその点は残念でした。お風呂は分譲コテージのお客さまと共同と思われ混雑していましたが、まずまず快適でした。少し露天風呂が消毒の臭いがしました。管理棟と部屋の往復は送迎車でやっていただきましたが、運転の係りの人がいろいろ丁寧に説明してくれて、良いサービスだと思いました。朝食はビュッフェになっていましたが、コアタイムに行ったけれど品切れのままになっている料理がいくつかあり、少し人手が少ない印象でした。全体的には悪くないと思いますが、少し接客レベルにムラがありましたね。また利用する機会があれば、今度はレストランを利用せず自分たちで料理するような使い方が良いかなと思います。

I used it with 4 family members to celebrate the aunt's pleasure after surgery. It was the first time I stayed at a resort cottage, but the system for meals and pick-up was well-equipped and I could spend it comfortably. The room was large enough for four people to stay, furniture and daylight were good, and there was a garden around it. We had dinner at the restaurant, but the seasonal pattern and insects were flying inside the restaurant and jumped into the main shabu-shabu pot! There was an accident. Also, the service was generally poor, such as waiting for the end of eating, lowering the bowl, cooking from our head and shoulders. The dish was not bad, so that was a shame. The bath seemed to be shared with customers of the condominium cottage, but it was crowded, but it was comfortable. A little outdoor bath smelled of disinfection. The round trip between the administration building and the room was done by a shuttle car, but I thought that it was a good service because the people in charge of driving explained variously carefully. Breakfast was buffet, but there were some dishes that went out of stock but remained out of stock, and it was an impression that there were few people. I think that is not bad overall, but there was a little unevenness in the customer service level. If there is an opportunity to use it, I think that it is better to use it like cooking by yourself instead of using a restaurant.

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Mr./Ms. M.K(50)

Total points

Stayed in

Room type


Premium Cottage


The desire of the room also fulfilled, the Japanese food meeting of the dish was delicious, it became very good memory. Thank you very much.

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Neo Oriental Resort Yatsugatake kougen


8741 Ōizumichō Yato, Hokuto-shi, Yamanashi-ken

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

10 room(s)

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