Review of Taketori-tei Maruyama

1) The public bath is very very small 2) After using the private bath, my husband and I felt not good, felt a lot of sa... Read more 1) The public bath is very very small 2) After using the private bath, my husband and I felt not good, felt a lot of salt in the gold bath, my skin cannot afford it, my husband felt itchy after using the gold and silver onsen and my skin very dry after using the onsen 3) Both dinner and breakfast just so so, but the room rate is very expensive, the CP rate is very low

1) The public bath is very very small 2) After using the private bath, my husband and I felt not good, felt a lot of salt in the gold bath, my skin cannot afford it, my husband felt itchy after using the gold and silver onsen and my skin very dry after using the onsen 3) Both dinner and breakfast just so so, but the room rate is very expensive, the CP rate is very low

Mr./Ms. J.S(44)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2019-08-15

子供たちが２才、４才と小さく、台風が近づいていたため、安全を考慮して早めに到着していいか電話でお願いしたら快くひきうけてくださいました。お昼過ぎにかなり早く到着したにも関わらず、昼食をとるため温泉街まで車で送迎してくれ、チェックインの時... Read more 子供たちが２才、４才と小さく、台風が近づいていたため、安全を考慮して早めに到着していいか電話でお願いしたら快くひきうけてくださいました。お昼過ぎにかなり早く到着したにも関わらず、昼食をとるため温泉街まで車で送迎してくれ、チェックインの時間も予定よりかなり早くしてくださいました。貸し切り露天風呂も台風で使えなくなるかもしれないと、すぐに利用させてもらえて本当に助かりました。夕食は見て楽しい、食べて美味しいと大満足でした。その上、食事を運んで来てくれるお兄さんも大変親切で気持ちよく食事をとることができました。時間がないのでこのくらいにしておきますが、感謝したいことがたくさんたくさんあります。毎年行ってる温泉旅行を、毎回ここにしてもいいと思えるくらい大満足の旅行でした。職員のみなさん、どの方も本当に優しくて親切で是非またうかがいたいと思っています。　さっそく、姉と母にはすすめておきました。本当にありがとうございました。

The children were small, 2 years old and 4 years old, and the typhoon was approaching, so if you asked us to arrive early in consideration of safety, I was happy. Despite arriving pretty early in the afternoon, they picked me up by car to the hot spring town for lunch and the check-in time was much earlier than planned. The chartered open-air bath was really helpful because it could be used immediately due to the typhoon. Dinner was fun to see, delicious to eat and very happy. In addition, the older brother who brought me a meal was very kind and pleasant. I do n’t have time, so I ’ll leave it here, but there are many things I want to thank. It was a very satisfying trip so that I could make a hot spring trip every year here. All of the staff are really kind and kind and I would love to see you again. I recommend it to my sister and mother. I'm really thankful to you.

Madokayama Suite #202 (Ginsen Indoor bath)

Mr./Ms. K.T(40)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2019-03-21

素敵な卒業記念になりました！夕食時に、沢山のサービスを頂き本当にありがとうございました！とても良い記念になりました

It was a wonderful graduation commemoration! Thank you so much for having a lot of services at dinner time! It was a very good memorial (^ ^)

Mr./Ms. C.Y(40)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner4/5

Services5/5

Other Facilities5/5

2019-02-25

結婚週年紀念日，選了竹取亨一泊2食。酒店人員很親切，耐心講解，推薦！溫泉有4個私人風呂可以選，私密度非常高，也十分舒適，房間也很乾淨，下次會再入住。

On the anniversary of the wedding, I chose a bamboo picker for a meal. Hotel staff are very kind, patiently explain, recommended! The hot springs have 4 private styles to choose from. The private density is very high and comfortable. The room is very clean and will stay again next time.

Mr./Ms. L.F(38)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast-

Dinner-

Services5/5

Other Facilities5/5

2019-01-16

有貼心接送服務至溫泉街餐館,館內有會中文的服物人員,每一位都是貼心周到的,有賓至如歸的感覺!

There is a caring service to the hot spring street restaurant. There are Chinese staff in the pavilion. Everyone is thoughtful and thoughtful, and feels at home!

Mr./Ms. T.N(59)

Total points

Stayed in

Room type

：

Rooms4/5

Bath3/5

Breakfast4/5

Dinner2/5

Services4/5

Other Facilities4/5

2018-12-15

Deluxe 203

とても気持ちよく過ごせましたが、唯一、夜ご飯のスタッフがいるあまりにしらじらしいと言うかマニュアル通りと言うか興醒めしてしまいました。大浴場が眺めや泉質などカルキ臭が多少気になりましたがその他は、スタッフ含め、とても満足出来ました。

Although I could spend it very pleasantly, I only came out to say that it is too strange that the staff of the night rice is said to be too strange or I say it as a manual street. The bathroom was somewhat concerned with the scenery such as the view and spring quality, but the others were very satisfied, including the staff.

Tsukimi-no-ma suite # 411 (with the Kinsen Outdoor Bath)

Mr./Ms. A.H(50)

Total points

Stayed in

Room type

：

Rooms1/5

Bath1/5

Breakfast1/5

Dinner1/5

Services3/5

Other Facilities1/5

2018-11-17

本人去過好多溫泉酒店，呢間係最差！完全唔值呢個價錢！講真咁嘅質素房租只值港幣不多於5000!我住兩晚第一嘅晚餐好似食齋咁一舊肉都冇,第二晚嘅晚餐好返少少不過都未達到合格的水平，嗰個私人風呂細到根本唔適合兩個人一齊享用、啲水溫熱到好似劏雞咁！... Read more 本人去過好多溫泉酒店，呢間係最差！完全唔值呢個價錢！講真咁嘅質素房租只值港幣不多於5000!我住兩晚第一嘅晚餐好似食齋咁一舊肉都冇,第二晚嘅晚餐好返少少不過都未達到合格的水平，嗰個私人風呂細到根本唔適合兩個人一齊享用、啲水溫熱到好似劏雞咁！間房完全冇景可言！個花灑水量好似屙尿咁少！我未見過溫泉酒店係連茶葉都冇囉（只有幾包茶粉）！床鋪系劣質下等貨！唔會再幫襯！！

I have been to a lot of hot spring hotels, the worst! Total depreciation is a price! Telling the true and generous quality rent is only HK$ no more than 5000! I stayed for two nights and the first dinner was like a fast food meal. The second night was a good dinner, but it didn’t reach the qualified level. The private atmosphere is so detailed that it is suitable for two people to enjoy together, and the water is warm and warm. The room is completely beautiful! The amount of water in the shower is like that of urinary sputum! I have not seen a hot spring hotel with even tea leaves (only a few packets of tea powder)! The bed is inferior in quality! I will help you again! !

Mr./Ms. M.R(49)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-11-11

設施和服務十分好，温泉一流。

The facilities and services are very good and the hot springs are first class.

Mr./Ms. N.W(Private)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-11-03

母の傘寿の祝いの３世代女子会、おかげさまで大成功でした。長生きしてくれると思います。伯母が１名不参加でしたので、再訪したいと思います。ありがとうございました。

Third generation girls' party with a mother's umbrella celebration, thanks to you, it was a great success. I think that it will live long. Since my aunt did not participate, I would like to visit again. Thank you very much.

Madokayama Suite #202 (Ginsen Indoor bath)

Mr./Ms. H.Y(45)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast2/5

Dinner4/5

Services2/5

Other Facilities2/5

2018-11-03

特別室　円山２０２の源泉掛け流し風呂はすばらしかったです。　お食事も大変美味しいながら、サービス（とくに仲居さん）はめちゃくちゃ。。。。。　お皿は半分投げてるし、時間配分とかゼロだし、飲み物聞いてくださるとか、子供（５歳８歳）への配慮はゼロ... Read more 特別室　円山２０２の源泉掛け流し風呂はすばらしかったです。　お食事も大変美味しいながら、サービス（とくに仲居さん）はめちゃくちゃ。。。。。　お皿は半分投げてるし、時間配分とかゼロだし、飲み物聞いてくださるとか、子供（５歳８歳）への配慮はゼロ。。。。。　　　幼児の夕食を冷凍食品のお子様ランチから神戸牛ステーキに変えてもらったところ、子供プランから外れるとやらで朝食がありませんでした。　パンとスープだけお持ちくださいましたが、そもそも説明もなんもなかったです。　　　みなさん着物ではなくモンペですし、サービスは個人の力量による感じで、まちまちなイメージ。以外に若い方や中国人の方が親切だったり。。。。。　年配の方が横柄な感じ。　町への送迎はいくらでもしてくださいましたが、全体的サービスのクオリティは最低です。　連休といえ、いくら部屋が特別室といえ、全館の施設から、サービスからを考えるとお値段は高すぎます。　決して見合いません。　

Special room The source spring sinking bath of Maruyama 202 was wonderful. The service (especially Nakai) is a mess, though the meal is very delicious. . . . . I dismissed the dish halfway, I have no time allocation or zero, and I hear drinks, or consideration for children (5 years 8 years old) is zero. . . . . I had my child's dinner changed from the frozen food lunch to the Kobe beef steak, and when I was out of the child plan I had no breakfast. I brought only bread and soup, but there was not any explanation in the first place. Everyone is not a kimono but a monpe, and service is a feeling by individual competence, a mixed image. Besides young people and Chinese people are kind. . . . . The older one feels arrogant. We had as much as pick up to and from the town, but the quality of the overall service is lowest. Although saying consecutive holidays, the room is a special room, and the price is too expensive considering service from the facilities of the whole building. I will never agree.

Mr./Ms. Y.T(56)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast2/5

Dinner4/5

Services2/5

Other Facilities3/5

2018-10-31

夕食は料亭風のこだわり懐石で美味しく食べました。どちらかと言えば外国人に人気の素材が多く感じました。鮎は臭みがあり、この時期のものはマイナスです。部屋は高級旅館の格式はないが和洋折衷のシンプルさと清潔さがあり、良かったです。座椅子には背もた... Read more 夕食は料亭風のこだわり懐石で美味しく食べました。どちらかと言えば外国人に人気の素材が多く感じました。鮎は臭みがあり、この時期のものはマイナスです。部屋は高級旅館の格式はないが和洋折衷のシンプルさと清潔さがあり、良かったです。座椅子には背もたれに別でいいのでクッションがほしかったです。夜のフロントの方の言葉使いが荒く残念に思いました。外国のかたの方が丁寧でした。どちらかというと外国人向けでした。朝食時おひつのごはんがさめており、少し寂しく感じました。

For dinner I ate deliciously with a kaiseki style of taste-style. I felt a lot of popular materials for foreigners. Ayu has an odor, and things of this period are negative. The room has no prestige of luxury ryokan, but there is simplicity and cleanliness of western and western style, it was good. I wanted a cushion for the seat chair because it was OK for the backrest. I felt regrettable that the words at the front desk were rough. The foreigner was more polite. It was rather for foreigners. When I ate breakfast of meat a meal, I felt a little lonely.

Mr./Ms. E.I(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner-

Services5/5

Other Facilities5/5

2018-10-06

金・銀泉の貸し切り湯を楽しみに利用しました。施設、接客、温泉、食事、素晴らしかったです。食事は朝食のみ利用しました。美味しく、ボリュームもありました。お粥サービスが嬉しかったです。ご飯・お粥、両方出していただいたのはありがたかったのです... Read more 金・銀泉の貸し切り湯を楽しみに利用しました。施設、接客、温泉、食事、素晴らしかったです。食事は朝食のみ利用しました。美味しく、ボリュームもありました。お粥サービスが嬉しかったです。ご飯・お粥、両方出していただいたのはありがたかったのですが、食べきれなかったので、お粥かご飯か選択できたら良かったなぁ…と思いました。大満足の一泊2日、ありがとうございました。

We used the luxurious hot spring of gold · silver spring for enjoyment. Facilities, customer service, hot springs, meal, it was wonderful. We only used breakfast for breakfast. It was delicious and there was also a volume. The porridge service was delightful. I was thankful that you got both rice and porridge, but I could not eat it, so I thought it was good if you could choose rice porridge or rice. Thank you very much for your satisfaction overnight 2 days.

Mr./Ms. A.H(22)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities3/5

2018-09-19

温泉、食事、接客、どれも素晴らしいものでした！贅沢すぎる二日はとても楽しかったです！ありがとうございました！

Hot springs, meals, customer service, everything was wonderful! It was a lot of fun both the luxurious two days! Thank you very much!

Mr./Ms. H.I(56)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-09-07

ゆっくりとお風呂に入って、美味しい食事をして、リフレッシュできました。

I took a bath slowly, had a delicious meal, and was able to refresh.

Mr./Ms. A.L(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2018-06-10

The facility is well built and maintain. The foods are great and most impressively the staffs are very helpful and the s... Read more The facility is well built and maintain. The foods are great and most impressively the staffs are very helpful and the service is impeccable. I will definitely come back in the future.

The facility is well built and maintain. The foods are great and most impressively the staffs are very helpful and the service is impeccable. I will definitely come back in the future.

Maruyama Deluxe Western Style Room 201 with Silver Fountain Bath

Mr./Ms. H.I(46)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-05-20

誕生日のお祝いで利用しましたが、すごいサービスも良く、お料理も食べきれないぐらい豪華でめちゃくちゃ美味しかったです。スタッフの皆さんの接客も素晴らしく、本当に気持ちの良い旅館でした。また絶対に利用したいです。１つだけ、貸し切り風呂にボデ... Read more 誕生日のお祝いで利用しましたが、すごいサービスも良く、お料理も食べきれないぐらい豪華でめちゃくちゃ美味しかったです。スタッフの皆さんの接客も素晴らしく、本当に気持ちの良い旅館でした。また絶対に利用したいです。１つだけ、貸し切り風呂にボディーソープだけあればいいのになと思いました。

Although I used it for my birthday celebration, it was awesome service and it was so gorgeous and delicious as not to be able to eat the dishes. The reception of the staff was wonderful, it was a really comfortable inn. I definitely want to use it again. I thought it would be good if only one body soap was available in the private bath.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. H.H(Private)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast4/5

Dinner3/5

Services4/5

Other Facilities4/5

2018-02-18

非常滿意有4個私人浴池免費提供給客人

Very satisfied with 4 private baths free of charge to guests

Mr./Ms. T.K(34)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-01-23

非常推薦住宿!環境一流，服務人員態度誠懇，絕對值回票價!

Very recommended accommodation! First-class environment, sincere service staff, the absolute value of the fare back!

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. H,M(54)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner5/5

Services3/5

Other Facilities4/5

2018-01-13

料理も美味しく、部屋もお風呂もきれいでよかったですが、寒いのでお借りした半纏のポケットに、使用したような使いすてマスクが入っていたので、気をつけてほしいと思いました。

The food was delicious, the rooms and the baths were also nice, but it was cold so I thought they wanted to be careful as they used masks that I used as in the coin pocket they borrowed.

Taketomei Superior Room with Mountain View

Mr./Ms. Y.M(37)

Total points

Stayed in

Room type

：

Rooms3/5

Bath3/5

Breakfast4/5

Dinner4/5

Services4/5

Other Facilities3/5

2018-01-04

子連れの有馬温泉は初めてでした。予約時に「温泉旅館によくある冷凍食品盛り合わせの子供用食事が嫌なので簡単なごはんと味噌汁、焼き魚等を用意してほしい」とわがままを申しましたが、単品でご用意いただけるメニューを値段とともに詳しくご連絡くださり、... Read more 子連れの有馬温泉は初めてでした。予約時に「温泉旅館によくある冷凍食品盛り合わせの子供用食事が嫌なので簡単なごはんと味噌汁、焼き魚等を用意してほしい」とわがままを申しましたが、単品でご用意いただけるメニューを値段とともに詳しくご連絡くださり、予約の変更等もしてくださいました。　２泊しましたが、お部屋や設備、施設等については正直この値段の宿であれば平均的（もしくは有馬温泉という場所柄、やや「高い」という印象）で特筆すべきことはなく…でしたが、到着前にご丁寧な対応をくださっていたこと、また初日の夕食時に給仕してくださった若い男性が大変快活でお料理の説明も上手で快適だったので、良い印象でした。　夜、近くのコンビニに現金を引き出しに行きたいと言うと快く車を出して頂け助かりました。　貸切露天風呂は循環湯のためか塩素の匂いがきつく、入浴後プールから上がったようなにおいになったのにはゲンナリ。普段はかけ流しの温泉ばかりを選んでいたので盲点でした。大浴場のお湯はそんなことはなかったので、貸切温泉利用は私は一度だけであとは大浴場を使いました。お部屋はほとんど満室という感じの印象でしたが、大浴場は混みあうこともなく快適でした。　２日目の夕食もメニューが変わり飽きずにいただけましたが、この日の給仕をされた方はお料理の説明もあまり自信がなさそうで、焼き物に至っては三田牛のみそ焼きを部屋に持ってきてから放置し出て行ってしまい、ずいぶん経ってから食卓に上がった三田牛は黒焦げ。そこからお皿をくださるのに待たされ、とても食べられたものではありませんでした。　すみません、と謝るのですが取り換えるというような提案もなく、主人と「はぁ…大丈夫です」と答えましたが、しっかりした旅館の対応とは思えません。２泊目で印象が悪くなってしまいました。外国人向けの旅館という感じで、海外からのゲストが多く、配偶者が日本人ではないため英語のメニューがあったり英語対応を頂けたのは助かりましたが、あまり温泉旅館の情緒はなかったように思います。ただ海外からのゲストをご案内するのには良いと思います。

Arima Onsen with children was the first time. When I made a reservation I told myself, "I want me to prepare simple rice and miso soup, grilled fish etc. because I do not like children's meals of frozen food assorted in hot-spring ryosu", but with the price you can prepare the menu you can order separately I contacted you, I changed the reservation, etc. Although it stayed for 2 nights, if it is an inn for this room that is honest with regard to rooms, facilities, facilities, etc., there is nothing to mention in average (or the place pattern called Arima Onsen, the impression that it is somewhat "high" ...) It was a nice impression because the young man who served us at dinner the first day was extremely cheerful and the description of the dish was also good and comfortable. At night, when I said that I wanted to withdraw cash to a convenience store nearby, I was pleased to have you out the car pleasantly. Charged outdoor bath is cold hot water or smell of chlorine is too tight, and it germinaly although it got smell like going up from the pool after bathing. Since I usually chose only the hot springs of sinking, it was a blind spot. Since hot water in the public bathhouse did not have such a thing, I used a large public bath only after using once for a private hot spring. Although the impression of the feeling that the room was almost fully filled, the public bathhouse was comfortable without being crowded. Dinner on the second day also changed menus without getting tired, but those who served this day seemed to be less confident about the dish, and as for the pottery they got Misudo grill of Mita beef in the room I left untouched and went out, and after a long time I went up to the table and the Mita cow was charred. I was kept waiting to receive the plate from there, and it was not what I ate very much. I'm sorry, I apologize but I have no suggestion to replace it, and my husband replied "Haha ... I'm okay", but I do not think it is a solid ryokan's response. The impression got worse on the second night. It was a relaxing atmosphere for foreigners, there were many guests from overseas, spouse is not Japanese, so there was English menu and it was saved that we got English correspondence, but there was not much feeling of Onsen Ryokan I think so. I think that it is good to show guests from overseas.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. S.P(35)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2017-11-19

100分滿分，無論是硬件或軟件都做到100分，下次還會再選

100 points, whether it is hardware or software to do 100 points, will be selected again next time

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. A.K(44)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2017-11-20

二回目の滞在でしたが、今回もとても素晴らしいお風呂と美味しいお食事で大満足でした。また是非伺いたいと思います。ありがとうございました。

Although it was a second stay, I was satisfied very much with a very wonderful bath and a delicious meal again this time. I would like to ask you again. Thank you very much.

Tsukimi-no-ma suite # 411 (with the Kinsen Outdoor Bath)

Mr./Ms. Y.M(35)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2017-09-22

とてもサービスが良かったです。お部屋、お風呂、食事、最高でした。客室のお風呂にテレビついてたのは本当にありがたかったです。また泊まりに行きたいです。ありがとうございました。

Very good service. Room, bath, meal, it was awesome. It was truly grateful that I watched the TV in my room's bath. I want to go staying again. Thank you very much.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. M.K(41)

Total points

Stayed in

Room type

：

Rooms3/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities3/5

2017-07-30

服務及食物水準都有高水準，私人風呂空間頗大，除左房間屬於一般溫泉酒店級數之外，其他都係高水準

Service and food standards are high standards, private wind Lu space quite large, in addition to the left room belongs to the general spa hotel series, the other are high standards

Taketomei Superior Room with Mountain View

Mr./Ms. C.H(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2017-05-22

竹取亭のスタッフの皆さんから本当に素晴らしいサービスをいただいて、心から感謝いたします。こんな完璧なサービスの中でも、一つだけ助言をさせていただきたい。それが、お部屋で使わせていただいたスッリパが、高級感が出ないというより、旅館全体の雰囲気... Read more 竹取亭のスタッフの皆さんから本当に素晴らしいサービスをいただいて、心から感謝いたします。こんな完璧なサービスの中でも、一つだけ助言をさせていただきたい。それが、お部屋で使わせていただいたスッリパが、高級感が出ないというより、旅館全体の雰囲気とあわなっかた。一回性のスリッパじゃなくても良いと思いますし、その方が旅館での体験をもっと特別にできると信じています。それと、夕食は今まで住んできた旅館で食べたことない特別な料理をいただいて、本当にありがとうございます。

I would like to express my sincere gratitude to everyone of Taketomei's staff for their wonderful service. Among such perfect services, I would like to advise only one. It was rather a delicious feeling of luxurious feeling with Slippa that I used in the room, and it fits with the atmosphere of the whole inn. I think that it does not have to be a one-time slipper, and I believe that person can make the experience in the inn more special. Also, thank you very much for having dinner with special cuisine not eaten in the inn that I have lived so far.

Mr./Ms. S.S(45)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast3/5

Dinner3/5

Services4/5

Other Facilities5/5

2017-05-12

Deluxe 203

部屋はとても素敵で大変満足です。お風呂もとても良かったです。貸切風呂ですが少し時間が短いかなと思いました。出来ればですが、部屋にミニバーが有料でいいのであると嬉しいです。チェックアウトも１２時までとゆっくりですし、お風呂の種類も沢山あって大... Read more 部屋はとても素敵で大変満足です。お風呂もとても良かったです。貸切風呂ですが少し時間が短いかなと思いました。出来ればですが、部屋にミニバーが有料でいいのであると嬉しいです。チェックアウトも１２時までとゆっくりですし、お風呂の種類も沢山あって大満足です。送迎もすぐにきていただけました。あとは、近隣情報などのお問い合わせをしたのですが、もう少し観光案内が頂けるともっと満喫できたかなと思いました。こちらのわがままですが、、。

The room is very nice and very satisfied. The bath was also very good. Although it is a charter bath, I thought that time might be a little short. I am glad that it is okay for a mini bar to be charged in the room if possible. Check-out is also slow until 12 o'clock, and there are many kinds of baths and I am satisfied. I could have picked up the pick up soon. In addition, I made inquiries such as neighborhood information, but thought that I could have enjoyed more when I got sightseeing guidance a little more. This is selfish, but.

Mr./Ms. M.W(44)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner4/5

Services3/5

Other Facilities5/5

2017-04-06

值得一家人享受。特別喜歡在自己房間

Worth a family to enjoy. Especially like in your own room

Mr./Ms. K.K(54)

Total points

Stayed in

Room type

：

Rooms3/5

Bath4/5

Breakfast5/5

Dinner5/5

Services4/5

Other Facilities4/5

2017-03-12

ゆったりと、くつろぎの時間をいただきありがとうございます。夕食、朝食とも美味しく楽しい時間を過ごせました。また、利用させて頂きます！

Thank you for having a relaxing and relaxing time. We had a delicious and enjoyable time both for dinner and breakfast. In addition, we will use!

Mr./Ms. K.B(37)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities5/5

2017-03-16

Deluxe 203

我是結婚週年紀念日，住在203號房的，他們的服務品質很高，從迎賓、晚餐、早餐送賓，每一個細節都超出五星級酒店，房間也很整潔，最令人感動和惊喜的是在晚餐時送上香檳，每一位服務員都向我們表示祝賀，在這個結婚週年紀念日里我們過得非常幸福和滿足，在... Read more 我是結婚週年紀念日，住在203號房的，他們的服務品質很高，從迎賓、晚餐、早餐送賓，每一個細節都超出五星級酒店，房間也很整潔，最令人感動和惊喜的是在晚餐時送上香檳，每一位服務員都向我們表示祝賀，在這個結婚週年紀念日里我們過得非常幸福和滿足，在這里我要感謝竹取亭円山的全體服務人員、有機會我們一定會再去的! PS. 他們的私人貸借風呂超棒！

I am the wedding anniversary, living in the 203 house, and their service quality is very high, from the welcome, dinner, breakfast guests, every detail is more than five-star hotel, the room is also very clean, most moving Surprise is to send champagne at dinner, every waiter to congratulate us, in this wedding anniversary we had a very happy and satisfied, here I would like to thank the bamboo to take Ting Shan Shan all the staff, there The opportunity we will go again! PS. Their private loans by the wind Lv superb!

Taketori Suite # 403 with the Ginsen Onsen

Mr./Ms. L.S(31)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities5/5

2017-03-13

到有馬溫泉觀光案內所，請櫃檯人員聯絡飯店，就有接駁人員前來接送，整體服務好，也有中文接待，露天貸切溫泉是一大賣點。

To the horse hot spring tour case, please contact the staff of the counter staff, there are connecting personnel to come to the shuttle, the overall service is good, there are Chinese reception, open fire cut hot springs is a big selling point.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. T.S(59)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2016-12-03

夕食は本当に美味しかったです。接客も素晴らしかったと思います。全体的に素晴らしい滞在でしたが、要望としては・部屋の中に全く椅子がないのは如何なものでしょう？足の悪い人にはかなり辛いと思います。・もう少しバリアフリーにして... Read more 夕食は本当に美味しかったです。接客も素晴らしかったと思います。全体的に素晴らしい滞在でしたが、要望としては・部屋の中に全く椅子がないのは如何なものでしょう？足の悪い人にはかなり辛いと思います。・もう少しバリアフリーにしていただきたい朝のフロントの女性の不機嫌そうな接客が、唯一の？でした。

Dinner was really delicious. I think that customer service was also wonderful. Although it was a wonderful stay overall, as a matter of request · What kind of thing does not have a chair at all in the room? I think that it is quite hot for those with bad feet. · I want a little more barrier-free Women in the morning at the front desolate customer is the only one? was.

Madokayama Suite #202 (Ginsen Indoor bath)

Mr./Ms. H.S(39)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2016-10-22

子どもの2歳の誕生日当日に宿泊しましたが、ケーキを出す時間等、ご対応いただきありがとうございました。子ども2人とも満足したようで、また来たいと思える旅行になりました。

Although I stayed on the child's 2nd birthday the day, thank you for responding, such as cake time. Both of the children seemed satisfied, and it became a trip that I wanted to come back again.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. H.H(27)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2016-09-21

とても丁寧な接客、美味しいお料理にお土産の巾着まで頂いて、たくさんのお心遣いにとても癒されました。またご利用させていただける日を心待ちにしております。

Very attentive customer service, delicious cuisine, I got a souvenir purse, and I was healed by many worries carefully. I am looking forward to the day we can use it again.

Taketori Suite # 403 with the Ginsen Onsen

Mr./Ms. M.N(39)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast3/5

Dinner2/5

Services3/5

Other Facilities5/5

2016-08-10

施設設備は新しく、館内の雰囲気もジャズが流れるなど良かったです。お部屋の各種サービスドリンクなども良かったです。部屋付露天も綺麗で楽しめましたし、貸切風呂は金銀両方同時に楽しめ快適でした。それに対し残念だったのは料理と接客。... Read more 施設設備は新しく、館内の雰囲気もジャズが流れるなど良かったです。お部屋の各種サービスドリンクなども良かったです。部屋付露天も綺麗で楽しめましたし、貸切風呂は金銀両方同時に楽しめ快適でした。それに対し残念だったのは料理と接客。朝夕共に特段『これは絶品』というお料理はありませんでした。メインのお肉も鮑も然り。タレ類の工夫が感じられませんでした。朝はだし巻きがウリとのことでしたがたったひと切れ。確かにフワフワ美しく巻いてありましたが、プロだから当たり前のレベルかなと思ってしまいました。接客については知識はありスムーズな受け応えでしたが機械的、流作業的な感じを受け、ご飯の時間や貸切風呂など急いで決めなければという雰囲気を感じました。またかなり単価は高かったとの思いますが、責任者（女将や支配人）の挨拶もなし。夕食のお世話をしてくれた女性は子供がお醤油こぼしたりとご迷惑をおかけしたのに終始笑顔で、それは素晴らしかったです。総合的にはお料理が良ければまた是非利用したいと思いました。

Facilities facilities were new, and atmosphere in the hall was good, such as jazz flowing. Various service drinks etc in the room were also good. The room with open-air was also beautiful and enjoyable, and the charter bath was comfortable both at the same time enjoying gold and silver. Regrettably it was dish and customer service. In the morning and evening there was no special dish called "This is excellent". Main meat and abalone are the same. I could not feel ingenuity of sauce. In the morning the cake roll was Uri and it was only a piece. It certainly wrapped beautifully fluffy, but I thought that it is an ordinary level because it is a professional. As for customer service, there was knowledge and it was a smooth response, but received a feeling like mechanical and stream work, I felt the atmosphere that we had to rush to decide rice time and private bath etc etc. Also, I think that the unit price was pretty high, but there are no greetings of the responsible person (female general or manager). The woman who took care of dinner was awesome with a smile throughout all the time even though the child inconveniently spilled the soy sauce. Overall, I thought that I would like to use it again if the food is good.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. (45)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast4/5

Dinner3/5

Services4/5

Other Facilities5/5

2016-08-10

駐車場に自家用車を駐車直後から、宿泊後に自家用車に乗り込み出発するまでの間のスタッフの方々のおもてなしは素晴らしいものと感じました。部屋も清潔であり大浴場、貸切露天風呂、北野倶楽部など手入れが行き届いており気持ちよく過ごすことができまし... Read more 駐車場に自家用車を駐車直後から、宿泊後に自家用車に乗り込み出発するまでの間のスタッフの方々のおもてなしは素晴らしいものと感じました。部屋も清潔であり大浴場、貸切露天風呂、北野倶楽部など手入れが行き届いており気持ちよく過ごすことができました。 2点だけ、改善されればと思う点があります。まず、夕食の量および配膳のタイミングについて。伊勢海老二匹分をオプションしたものの最後の白ごはんをお代わりすることで夫婦ともにようやく満腹感を得ました。オプションしないと全く足りない、のではないかと思います。料理をお持ちいただくタイミングも間が空きすぎており、まだかな？と話すことが多かったとおもいます。次に部屋の風呂だけは何故か、赤カビが目立っており清掃が行き届いているとは思えない状態で残念でした。 1歳児がおりますので、寝る前に部屋の風呂に入れてから寝かしつけようと考えていましたが、とてもそのような気にはなりませんでした。水回りの掃除がどこまで行き届いているかは、その宿泊施設のグレードの評価に直結する最も単純な要素だと思います。次は季節を変えて利用させていただきたいとおもいます。

Immediately after parking private car in parking lot, we felt staff 's hospitality great while getting on board and leaving private car after lodging. The room was clean, too and we were able to spend pleasantly with care, such as large public bath, charter open-air bath, Kitano club. There are points that I think will be improved if only two points are improved. First of all, about the amount of dinner and the timing of serving. Both married couple finally got a feeling of fullness by replacing the last white rice with options for two prawns of Ise shrimp. I think that it is not enough if it does not do an option at all. The timing of cooking is too much and is it still not? I think that I often talked. Next, it was regrettable just because the bath in the room was why red mold was conspicuous and it can not be thought that the cleaning was perfect. Because I have a 1 year old, I thought about putting the bath in the bath before going to bed, but I thought about sleeping, but I did not feel like that very much. I think that it is the simplest factor directly linked to the evaluation of the grade of the accommodation whether the cleaning around the water is adequate. I think that we will change the season and use it next.

Taketori Japanese room 2 Japanese rooms for 5 people.

Mr./Ms. G.U(66)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner5/5

Services4/5

Other Facilities4/5

2016-07-14

旅館自体は思ったよりは普通でしたが、夕食の美味しかった事！美しいし、食材の種類の豊富な事、次々に色々なお料理が出てどれも本当に美味しく大満足でした。食べ切れないくらいでしたが、頑張って戴きました、有難うございました、また... Read more 旅館自体は思ったよりは普通でしたが、夕食の美味しかった事！美しいし、食材の種類の豊富な事、次々に色々なお料理が出てどれも本当に美味しく大満足でした。食べ切れないくらいでしたが、頑張って戴きました、有難うございました、また食べたいと思います！お風呂ですが、予約が取れず、先に大浴場それから貸し切り風呂に入りました。始めに貸し切り風呂でシャンプー、せっけんが使用出来ないとは聞いておらず、シャンプーや洗顔を貸し切り風呂でしようと思ってたので、結局出来ませんでした。お風呂を見れば納得しますが、先に聞いておきたかったです。

Ryokan itself was more normal than I thought, but the dinner was delicious! It is beautiful, rich in kinds of ingredients, various dishes one after another, all of them were really delicious and satisfying. Although I could not finish eating, I got it, I got it, thank you very much, I would like to eat again! Although it is a bath, I could not make a reservation, I went to a big public bath first and then entered a bath. At first I was not listening to shampoo, soap can not be used in a private bath, because I was planning to rent a shampoo and a facial cleansing bath, it was impossible eventually. Although I am satisfied with the bath, I wanted to hear it first.

Mr./Ms. H.S(59)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2016-06-29

大雨の中、パートナーとともに初めて利用させていただきました。平日で悪天候でもあり有馬温泉の金泉、銀泉ともに堪能することができました。出迎えから見送りまで、宿泊中はスタッフ皆さんに親切丁寧な「おもてなし」に癒されました。食事は個室で一... Read more 大雨の中、パートナーとともに初めて利用させていただきました。平日で悪天候でもあり有馬温泉の金泉、銀泉ともに堪能することができました。出迎えから見送りまで、宿泊中はスタッフ皆さんに親切丁寧な「おもてなし」に癒されました。食事は個室で一品ごとに丁寧に食材と調理方法の説明があって神戸近郊の食材を美味しくいただきました。ぜひとも、好天気の際にリピートしたいと思います。大変お世話になりました。大満足です！！

During the heavy rain, I used it for the first time with my partner. It was a bad weather on weekdays and I was able to enjoy both Kimon spring and Aizen at Arima Onsen. We were healed by friendly and hospitable "hospitality" to all the staff during the stay, from pick-up to post office. The meal was carefully cooked by each item in a private room and the food and cooking method was explained and I got delicious ingredients in Kobe neighborhood. By all means, I would like to repeat in good weather. Thank you for all the help you have given me. I am very satisfied! !

Maruyama Deluxe Western Style Room 201 with Silver Fountain Bath

Mr./Ms. M.I(33)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities5/5

2016-05-07

夕食時の遅参に柔軟な対応を頂いたりチェックアウトを伸ばして頂けたりと、行き届いたサービスに大変満足しております。部屋に備え付きの温泉や、貸切温泉も素晴らしかったです。何れまた利用したいと思います。

We are very satisfied with the service we received because we can respond flexibly to late arrival at dinner and extend check out. The onsen equipped with the room and the charter hot spring were also wonderful. I would like to use any more.

Mr./Ms. M.F(59)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities5/5

2016-04-10

この度はお世話になり有り難うございました。街側の見晴らしの良い和室に泊まりました。貸切風呂や大浴場で金泉、銀泉を堪能し癒しのひとときを過ごすことができました。食事は味付けも盛り付けも繊細で、とても美味しくいただきました。海外の方の宿泊者が多... Read more この度はお世話になり有り難うございました。街側の見晴らしの良い和室に泊まりました。貸切風呂や大浴場で金泉、銀泉を堪能し癒しのひとときを過ごすことができました。食事は味付けも盛り付けも繊細で、とても美味しくいただきました。海外の方の宿泊者が多く大浴場はマメに清掃や整頓をしていただいていたので気持ちよく利用できました。残念だったのは貸切風呂のトイレの便座が汚れていたことです。また、貸切風呂に行く時に共用のサンダルに履き替えるのは抵抗がありました。改善いただけると有難いです。

Thank you very much for taking care of me this time. I stayed in a Japanese style room with a nice view on the street side. I was able to spend a relaxing time enjoying gold springs, gin springs in a private bath and a public bath. The meal was delicious with seasoning and serving and it was very delicious. There were lots of overseas guests, so it was comfortable to use because the large public baths were cleaned and tidy up to beans. It is regrettable that the toilet seat in the private bathroom was dirty. Also, it was resistant to change to a common sandal when going to a charter bath. I am grateful if you can improve.

Madokayama Japanese and western style room #101 (Japanese style 14.5 square meters room + Twin bed + Ginsen Onsen, Maximum of 5 people)

Mr./Ms. T.M(66)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities3/5

2015-12-08

玄関を入ったとたんにとても良い香りがするので気持ちよく感じました。有馬は自宅から30分くらいですが、こうした非日常的な場が気分転換になり好きです。部屋は広く、非常に良いイメージでした。スタッフの方の対応がよく、行き届いているので快適... Read more 玄関を入ったとたんにとても良い香りがするので気持ちよく感じました。有馬は自宅から30分くらいですが、こうした非日常的な場が気分転換になり好きです。部屋は広く、非常に良いイメージでした。スタッフの方の対応がよく、行き届いているので快適でした。貸し切り風呂は野趣にあふれる自然と一体感があって次回は父と3人で行きたいと思う宿でした。一つだけ難点は、夜間に空調の音が大きく、内風呂の掛け流しの水音が響いたので気になって寝付けませんでした。普段騒音のない部屋で寝ているため、そちらではゆっくり眠れなかったのが残念でした。

As soon as I entered the entrance I felt very comfortable because it smells very good. Arima is about 30 minutes from my home, but I like this kind of extraordinary place to change my mood. The room was large and very good image. The correspondence of the staff was good and it was comfortable because it was attentive. The reserved bath had a sense of unity with nature full of nature and was the place where I wanted to go with my father with the next time for the next time. One difficulty was that the air conditioning sound was loud at night and the sleeping sound of the inner bath sounded, so I did not fall asleep. I was sorry that I was sleeping in a room without noise, so I could not sleep it slowly.

Mr./Ms. H.Y(36)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast-

Dinner-

Services5/5

Other Facilities5/5

2015-09-22

とても親切丁寧な接客でした。子供連れでの旅行は始めてでしたが、とてもリラックスすることが出来ました。部屋も広く、静かでよかったです。とてもいい気分で帰れたのは、接客して頂いた方々のおかげだと思います。ありがとうございました。

Very kind attentive customer service. It was my first time to travel with my child, but I was able to relax very much. The room was large, quiet and it was nice. I think that I was able to return home in a very good mood thanks to the people who received the customer. Thank you very much.

Taketomei Superior Room with Mountain View

Mr./Ms. S.K(70)

Total points

Stayed in

Room type

：

Rooms-

Bath-

Breakfast-

Dinner-

Services-

Other Facilities-

2015-08-11

お世話になりありがとうございました。お風呂も良かった。食事もとても美味しかった。出てくるタイミングもちょうどよかった。お部屋も清潔にお掃除がいきとどいて　気持ちよく過ごせました。ありがとうございました。　また利用したいとおもって... Read more お世話になりありがとうございました。お風呂も良かった。食事もとても美味しかった。出てくるタイミングもちょうどよかった。お部屋も清潔にお掃除がいきとどいて　気持ちよく過ごせました。ありがとうございました。　また利用したいとおもっています。

Thank you for taking care of me. The bath was also good. The meal was also very delicious. The timing of coming out was just right. We were able to spend pleasantly cleaning room cleanliness cleanly. Thank you very much. I also want to use it.

Tsukimi-no-ma suite # 411 (with the Kinsen Outdoor Bath)

Mr./Ms. H.Y(Private)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2019-05-12

No comment from this user.

Mr./Ms. L.M(48)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2019-05-13

Tsukimi-no-ma suite # 411 (with the Kinsen Outdoor Bath)

No comment from this user.

Mr./Ms. W.T(28)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2019-03-27

No comment from this user.

Mr./Ms. L.W(28)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2018-11-12

Taketori Japanese room 2 Japanese rooms for 5 people.

No comment from this user.

Mr./Ms. C.C(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2018-06-22

No comment from this user.

Mr./Ms. L.J(40)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner4/5

Services4/5

Other Facilities4/5

2018-06-08

Taketori Japanese room 2 Japanese rooms for 5 people.

No comment from this user.

Mr./Ms. K.S(55)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner3/5

Services5/5

Other Facilities3/5

2018-02-10

Taketori Japanese room 2 Japanese rooms for 5 people.

No comment from this user.

Mr./Ms. K.H(30)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities5/5

2017-11-16

No comment from this user.

Mr./Ms. F.K(52)

Total points

Stayed in

Room type

：

Rooms4/5

Bath3/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities4/5

2017-03-05