Review of Gero Onsen Ogawaya

施設はすごく綺麗にされていてとても居心地の良い空間でした！ただ接客が残念でした、、特に外国人の方が声が小さすぎて暗い感じでせっかく他の人は元気にやっているのに言葉使いはしょうがないにしてももう少し明るくできないでしょうか。口コミ... Read more 施設はすごく綺麗にされていてとても居心地の良い空間でした！ただ接客が残念でした、、特に外国人の方が声が小さすぎて暗い感じでせっかく他の人は元気にやっているのに言葉使いはしょうがないにしてももう少し明るくできないでしょうか。口コミでも同じような事を書かれていたので今後が心配です今回はgo to travelでお得に泊まれたので良かったですが、通常料金でこのおもてなしではとてもまた来ようとは思えません、、浴場の清掃スタッフの方は明るく挨拶してくれたりと気持ちの良い方もきちんといらっしゃるのでもう少し差をなくしてくれたらいいなと思いました。チェックアウト後下呂を出て帰る頃に小川屋の駐車場にもしかしたら大事な物を落とした事に気づき電話しましたが、部屋は見てくれるような話はされましたが詳しく話も聞いてくれず駐車場は見てくれないとなり、1時間程かけてまた戻り無事に探しだす事が出来ました。小川屋の駐車場ですぐ目の前なのに軽く見てもくれないのには大変残念な気持ちになりました。落とした自分が悪いですが、その人の気持ちを考えれば自分なら探しに行ってしまいます。旅館という事でおもてなしを過剰に期待しすぎてしまったのかもしれません。ただ電話に出てくれた方は優しくないなと感じました。とてもいい旅館なので接客面をぜひ高めていってくださると嬉しいです。

The facility was very clean and very cozy! However, I was disappointed with the customer service, especially the foreigner's voice was too quiet and it felt dark, and although other people are doing well, can't I use the language a little brighter? I'm worried about the future because the same thing was written in the word of mouth.I'm glad I stayed at a good price on go to travel this time, but I don't think I'll come again with this hospitality at the regular rate. The cleaning staff at the bathhouse greeted me cheerfully, and some of them felt good, so I thought it would be great if they could make a little difference. When I left Gero after checking out, I noticed that I had dropped something important in the parking lot of Ogawaya and called, but I was told that the room would be seen, but I did not hear the details. I couldn't see the parking lot, and it took me about an hour to return and find it safely. It was very disappointing that I couldn't take a light look at the parking lot of Ogawaya even though it was right in front of me. I'm sorry I dropped it, but considering the feelings of that person, I would go looking for it. It may be that I was expecting too much hospitality because it was an inn. However, I felt that the person who answered the phone was not kind. It's a very nice ryokan, so I'd be happy if you could improve the customer service.

Tonerico - Japanese-Western Room + Hot Spring

Mr./Ms. Y.N(40)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast3/5

Dinner5/5

Services4/5

Other Facilities4/5

2020-09-19

コロナ対策をきちんとされており、安心して宿泊できました。また、夜ご飯は非常に美味しく大人も子供も大満足でした。逆に、夜ご飯が良すぎたので朝食の期待値が高すぎて、普通のバイキングに少し残念な気持ちになりましたが、総合的に満足いく旅行でした。

The measures against corona were taken properly, and I was able to stay with peace of mind. Also, the dinner was very delicious and both adults and children were very satisfied. On the contrary, the dinner was too good, so the expected value of breakfast was too high, and I was a little disappointed with the ordinary buffet, but it was a totally satisfying trip.

Sakai - River View Japanese Room + Open-Air Bath

Mr./Ms. K.S(50)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities3/5

2020-09-10

夜ご飯の飛騨牛三昧、とても美味しく頂けました。従業員の方の心配りも良く、こちらも気持ち良く過ごす事が出来ました。ありがとうございました。その他施設として、トイレについてですが、部屋の備え付けトイレは適当ですが、部屋以外の館内トイレを... Read more 夜ご飯の飛騨牛三昧、とても美味しく頂けました。従業員の方の心配りも良く、こちらも気持ち良く過ごす事が出来ました。ありがとうございました。その他施設として、トイレについてですが、部屋の備え付けトイレは適当ですが、部屋以外の館内トイレをもう少し使いやすい雰囲気にして頂けたら（清潔感あり、個室を広くして頂けたら）嬉しく思います。よろしくお願いします。

The Hida beef for dinner was very delicious. The employees were very worried, and I was able to spend a pleasant time here as well. Thank you very much. As for other facilities, regarding the toilet, the toilet provided in the room is suitable, but I would be happy if you could make the toilet in the room other than the room a little easier to use (it would be nice if you could make the private room larger). Thank you.

Mr./Ms. R.I(Private)

Total points

Stayed in

Room type

：

Rooms3/5

Bath3/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities4/5

2020-02-10

食事も美味しく、接客が特によかったのですが、部屋に付いている、お部屋の排水口のところに前に泊まった人のであろう髪の毛が残っていたのがとても残念でした。

The food was good and the service was particularly good, but I was very sorry that the hair that would have stayed in the room was left at the drain of the room.

Mr./Ms. C.S(30)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2020-01-30

房間舒適，服務周到，十分感謝服務我們那間房的工作人員。餐點和風呂都很棒

The room was comfortable and attentive, thank you very much for the staff who served our room. Meals and style are great

Tonerico - Japanese-Western Room + Hot Spring

Mr./Ms. Y.Y(Private)

Total points

Stayed in

Room type

：

Rooms3/5

Bath4/5

Breakfast5/5

Dinner4/5

Services2/5

Other Facilities3/5

2020-01-20

男性の方の対応が少し悪い所がありました。それ以外はよかったです。

There was place where correspondence of man was slightly bad. Everything else was good.

Mr./Ms. M.K(54)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services4/5

Other Facilities4/5

2020-01-08

接客係の人はとても良くして頂いて気持ち良かったです。残念な事にフロントの人はあまり良い感じではなかったです。もう少しお客さんの方にしっかりと気持ちを向けた接客が必要ではないかなぁと思いました。お部屋、食事、お風呂、は大変素晴らしかったです。

The service clerk was very good. Unfortunately the front person wasn't very good. I thought it would be necessary to have a little more attention to the customer. The room, food, bath, were very nice.

Sakai - River View Japanese Room + Open-Air Bath

Mr./Ms. K.S(43)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast2/5

Dinner2/5

Services2/5

Other Facilities3/5

2019-12-16

風呂は良かったけど、飯はイマイチ。

The bath was good, but the rice was not good.

Sakai - River View Japanese Room + Open-Air Bath

Mr./Ms. L.P(51)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast3/5

Dinner4/5

Services2/5

Other Facilities3/5

2019-12-05

員工態度冷漠，不会幫助客人。熱誠態度是过往住宿評分最低的一間旅店。

Staff are indifferent and will not help guests. The enthusiasm is the lowest rated hotel in the past.

Tonerico - Japanese-Western Room + Hot Spring

Mr./Ms. K.K(55)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner5/5

Services4/5

Other Facilities3/5

2019-12-06

お世話になりました。ありがとうございます。お部屋もとてもきれいで部屋の温泉も良かったですし他にも色々温泉があって外湯巡りしなくても、全然大丈夫でした。食事もどれもとても美味しかったです。また、是非行かせていただきます。

thank you for helping me. Thank you very much. The rooms were very clean and the hot springs in the room were good, and there were many other hot springs, so even if you didn't go around the hot springs, it was all right. All meals were very delicious. I will go there again.

Mr./Ms. W.T(28)

Total points

Stayed in

Room type

：

Rooms3/5

Bath4/5

Breakfast3/5

Dinner3/5

Services4/5

Other Facilities3/5

2019-09-05

入住碌間伍，房間設備、裝潢陳舊，懷石料理尚可，價錢頗貴。露台景致、室內溫泉一流。

Staying in the room, the room equipment, outdated, Kaiseki cuisine is acceptable, the price is quite expensive. Terrace views and indoor hot springs are superb.

Mr./Ms. K.G(21)

Total points

Stayed in

Room type

：

Rooms3/5

Bath5/5

Breakfast3/5

Dinner5/5

Services1/5

Other Facilities1/5

2019-08-27

代金を支払ったのにまだ澄んでいないですが？と逆ギレされて不快でした

I paid for it, but it ’s still not clear? It was uncomfortable because it was reversed

Western Room + River View Shinkan Yuragi

Mr./Ms. H.I(52)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner4/5

Services5/5

Other Facilities4/5

2019-08-11

複数の建屋があることで、部屋やお風呂への移動が複雑でエレベータの乗り換えも多いです。そこが難点。でもリニューアルしてあるお風呂や部屋が非常に綺麗で快適です。お風呂ではハンドタオルの換えが置いてあるのもとても良い。夕飯の飛騨牛のすき焼きは予想... Read more 複数の建屋があることで、部屋やお風呂への移動が複雑でエレベータの乗り換えも多いです。そこが難点。でもリニューアルしてあるお風呂や部屋が非常に綺麗で快適です。お風呂ではハンドタオルの換えが置いてあるのもとても良い。夕飯の飛騨牛のすき焼きは予想より美味しかったですし、朝食のビュッフェについても会場も綺麗ですし、料理の種類も豊富でした。朝食の時間はどうしても時間が重なりがちで待ち時間が３０分程度となってしまったのが残念。ただし、それもチェックインの時に混む時間の事前案内はあるので、早起きするしかなさそうです。

With multiple buildings, moving to a room or bath is complicated and there are many elevator transfers. That is the difficulty. But the refurbished baths and rooms are very clean and comfortable. It is also very good that there is a hand towel change in the bath. The Hida beef sukiyaki for dinner was better than expected, the breakfast buffet and the venue were beautiful, and there were a wide variety of dishes. It's a shame that the time for breakfast tends to overlap, and the waiting time is about 30 minutes. However, there is also advance guidance on the time of check-in, so it seems that you have to get up early.

Sarai, Daidai - Japanese-Western Room + Open-Air Bath

Mr./Ms. T.H(50)

Total points

Stayed in

Room type

：

Rooms3/5

Bath3/5

Breakfast1/5

Dinner2/5

Services2/5

Other Facilities3/5

2019-08-04

部屋の灰皿？皿？の中にバンドエイドが残っていて着いた早々嫌な気分になりました。夕食、朝食ともに作り置き感があるし、接客してくれた方が外人のようで説明も良くわかりませんでした。

The ashtray in the room? dish? I felt uncomfortable as soon as I arrived because there was a band-aid inside. Both dinner and breakfast seemed to be prepared, and the person who served me was like a foreigner and I didn't understand the explanation well.

Kasama - Suite + Open Air Bath

Mr./Ms. K.H(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2019-06-01

彼女と素敵な時間を過ごすことができました。また必ず行きたいと思います。 2日間ありがとうございます。

I was able to spend a wonderful time with her. I want to go there again. Thank you for two days.

Mr./Ms. Y.I(56)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2019-01-02

お正月を母、娘と三人でゆっくり過ごすことが出来て、とても良い時間になりました。ありがとうございました。リニューアルしたお部屋はとても素晴らしく心から寛ぐことができました。広さだけでなく、内風呂も風情があってデッキからの星空も美しかっ... Read more お正月を母、娘と三人でゆっくり過ごすことが出来て、とても良い時間になりました。ありがとうございました。リニューアルしたお部屋はとても素晴らしく心から寛ぐことができました。広さだけでなく、内風呂も風情があってデッキからの星空も美しかったです。お部屋付きの係りの方もベテランらしく気遣いや接客も満足させて頂きました。お部屋でのチェックアウトはとても助かりました。また、是非伺いたいと思います。

I was able to spend the New Year holidays with my mother, my daughter and three people and it was a very good time. Thank you very much. The renovated room was very nice and relaxing. Not only the size but also the inner bath, there was a taste and the starry sky from the deck was also beautiful. We were also experienced guests with rooms with room, so we were happy with the service and the customer service was satisfied. Check-out in the room was very helpful. Also, I would like to ask you a question.

Mr./Ms. S.O(31)

Total points

Stayed in

：

Rooms4/5

Bath5/5

Breakfast5/5

Dinner5/5

Services4/5

Other Facilities4/5

2018-12-31

部屋の露天風呂も大きくてゆっくりすることができました。料理も食べられないくらい量が多かったです。すき焼きがとても美味しかったです。

The outdoor bath in the room was big and I could relax. There were so many amounts that I could not eat dishes. Sukiyaki was very delicious.

Mr./Ms. W.C(53)

Total points

Stayed in

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner3/5

Services4/5

Other Facilities3/5

2018-12-18

價錢與客房及膳食不成正比

The price is not proportional to the room and meal

Mr./Ms. Y.I(58)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-10-28

お部屋をアップグレードしていただけて、とてもステキなお部屋に泊まらせていたさました。ありがとうございました。ロビーからも近く、足の悪い父もいたので、とてもありがたかったです。フロント以外のスタッフはほとんど外国人の研修生の方々のようでしたが... Read more お部屋をアップグレードしていただけて、とてもステキなお部屋に泊まらせていたさました。ありがとうございました。ロビーからも近く、足の悪い父もいたので、とてもありがたかったです。フロント以外のスタッフはほとんど外国人の研修生の方々のようでしたが、皆さん笑顔が素敵で、頑張ってらっしゃるのがよくわかって、好感が持てました。料理も美味しかったし、今度は娘達と来たいです。

We upgraded our room and let us stay in a very nice room. Thank you very much. It was close from the lobby and there was also a bad foot father, so I was very thankful. Staff other than the front desk seemed to be mostly foreigners trainees, but it was nice to know that smiles were nice and everyone was doing their best. The food was delicious, and I would like to come with my daughters next time.

Mr./Ms. T.Y(54)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services4/5

Other Facilities4/5

2018-09-16

とても素敵なお部屋で、気持ち良く過ごせて嬉しかったです。半露天風呂から外の景色をながめ、リラックスしながら非日常的な時間を楽しむことができました。部屋にあったラベンダーのアメニティも心地よいものでした。食事も美味しかったです。とても楽し... Read more とても素敵なお部屋で、気持ち良く過ごせて嬉しかったです。半露天風呂から外の景色をながめ、リラックスしながら非日常的な時間を楽しむことができました。部屋にあったラベンダーのアメニティも心地よいものでした。食事も美味しかったです。とても楽しい旅になりました。お世話になりありがとうございました。

Very nice room, I was happy to spend pleasantly. I could look back at the outside scenery from the half outdoor bath and enjoy relaxing while enjoying extraordinary hours. The lavender amenity that was in the room was also comfortable. The meal was also delicious. It was a very enjoyable journey. Thank you a lot for your hospitality.

Mr./Ms. S.L(44)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-08-08

住了碌間房十分滿意！

I am very satisfied with living in the room!

Mr./Ms. A.O(45)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-06-16

先日は大変お世話になりました。お部屋で源泉の温泉をゆったりと楽しめました。子供たちは熱い湯が苦手なので、自由に水で薄めたりして温度設定ができ、さらに浴槽が大きいので楽しんでおりました。お風呂のドアのみ老朽化していたので修復したほ... Read more 先日は大変お世話になりました。お部屋で源泉の温泉をゆったりと楽しめました。子供たちは熱い湯が苦手なので、自由に水で薄めたりして温度設定ができ、さらに浴槽が大きいので楽しんでおりました。お風呂のドアのみ老朽化していたので修復したほうが良いかと思いましたが、それ以外は問題なかったです。大きなテラスからの眺めも良くて、お食事もお部屋食でゆったりとできて係の方も、こどもにも気を使っていただきありがとうございました。チェックインも会計もお部屋でできるのでロビーで並ぶこともなくゆったりできました。また、下呂温泉に行くときは利用したいと思います。

Thank you very much for the other day. We enjoyed the spring of source with relax in our room. Children are not good at hot water, so they can freely dilute with water to set the temperature, and since the bathtub is big, I enjoyed them. Only the door of the bath was aged, so I thought it would be better to restore, but there was no problem except it. The view from the large terrace was also good, and the meal was able to be relaxed with the room meal, thank you both for the person in charge and thank you for taking care of children. Because check in and accounting can be done in the room, it was able to relax without lining up in the lobby. Also, I would like to use it when going to Gero Onsen.

Mr./Ms. T.O(38)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2018-03-21

何度か利用させてもらってますが、今回初めて碌間の部屋に泊まりました。最高でした。ちょっと気になったのは寝室や部屋の露天風呂のエアコンの誇りがすごかったです。そこだけ掃除をお願いします。

I have been using it several times, but this time for the first time I stayed in a room between.. It was the best. I was a little concerned that the pride of the air conditioner of the outdoor bath in the bedroom and the room was amazing. Please clean only there.

Mr./Ms. Y.A(49)

Total points

Stayed in

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities5/5

2018-02-09

小川屋さんはへは3回目、禄間は２回目の宿泊でした。大浴場が改装中とのことで、男女入れ替えがあり、朝シルキー風呂に入れない残念！と思っていましたが、新しく炭酸泉が出来ていて良かったです！部屋の半露天風呂も良かった！禄間の贅沢さが本... Read more 小川屋さんはへは3回目、禄間は２回目の宿泊でした。大浴場が改装中とのことで、男女入れ替えがあり、朝シルキー風呂に入れない残念！と思っていましたが、新しく炭酸泉が出来ていて良かったです！部屋の半露天風呂も良かった！禄間の贅沢さが本当に最高でした！！

Ogawa shop was the 3rd visit, Kuroma was the 2nd stay. It is regrettable that the large public bath is undergoing refurbishment, and there is a change of men and women, sorry that you can not enter the morning silky bath! I thought it was good to have a new carbonated spring! The half outdoor bath of the room was also good! The luxury of the intercalation was truly the best! !

Mr./Ms. S.G(63)

Total points

Stayed in

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner3/5

Services3/5

Other Facilities4/5

2017-07-23

大変お世話になりました。ありがとうございました。

Thank you for all the help you have given me. Thank you very much.

High Floor Japanese Room River Side - in room dining, Hachiza or Shichigakura

Mr./Ms. R.H(26)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner4/5

Services4/5

Other Facilities4/5

2020-09-27

No comment from this user.

Mr./Ms. A.D(Private)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities4/5

2020-09-25

Western Room + River View Shinkan Yuragi

No comment from this user.

Mr./Ms. N.M(26)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast5/5

Dinner3/5

Services5/5

Other Facilities5/5

2020-10-03

No comment from this user.

Mr./Ms. K.E(31)

Total points

Stayed in

Room type

：

Rooms3/5

Bath4/5

Breakfast4/5

Dinner3/5

Services4/5

Other Facilities4/5

2019-12-08