Review of DoubleTree by Hilton Naha

This is our 8th marriage anniversary. Because of the typhoon Saola, our airflight was delayed for 30 hours. My wife an... Read more This is our 8th marriage anniversary. Because of the typhoon Saola, our airflight was delayed for 30 hours. My wife and I arrived the hotel very late and very tired. We are suprised and happy, because the hotel and Relux staff hand-written two cards to celebrate our anniversary, the hotel upgraded our room with a bottle of French wine. The hotel have a convenient location, next to the Yui Railway station. The elevator between station and hotel are within a few meters. It is very convenient and fast to arrive the hotel, even with bulky luggages and baby stroller.

This is our 8th marriage anniversary. Because of the typhoon Saola, our airflight was delayed for 30 hours. My wife and I arrived the hotel very late and very tired. We are suprised and happy, because the hotel and Relux staff hand-written two cards to celebrate our anniversary, the hotel upgraded our room with a bottle of French wine. The hotel have a convenient location, next to the Yui Railway station. The elevator between station and hotel are within a few meters. It is very convenient and fast to arrive the hotel, even with bulky luggages and baby stroller.

チェックイン時、親切な対応有り難うございました。

At the time of check-in, thank you for your kind support.

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ロビーがもう少し広いとタクシーなどの待ち合わせに便利だと思います。

We think that it is convenient for meeting such as taxis when lobby is slightly larger.

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チェックインを担当してくださった大城様、第一印象からよく、最後まで丁寧に説明下さり、ダブルツリーを選んでよかったな、と思いました！！

Mr. Oshiro, who was in charge of the check-in, gave me a good explanation from the first impression and carefully explained it to the end. !

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とても接客対応がご丁寧で親切でした。お部屋もアップグレードしていただき嬉しかったです。ただ一つ挙げるとするとウェルカムドリンクがあるのであれば、ミネラルウォーターが無いのが残念でした！伺って階を降りて自販機に行ったが全て売れ切れでした。他に... Read more とても接客対応がご丁寧で親切でした。お部屋もアップグレードしていただき嬉しかったです。ただ一つ挙げるとするとウェルカムドリンクがあるのであれば、ミネラルウォーターが無いのが残念でした！伺って階を降りて自販機に行ったが全て売れ切れでした。他にも買いにみえてた方がいらしたので改善の余地あり？...かと。

Very customer service was polite and helpful. It was a pleasure to have your room upgraded. To mention one thing, it was regrettable that there is no mineral water if there is a welcome drink! I asked, I got off the floor and went to a vending machine, but all sold out. There was room for improvement as someone who seemed to buy also needed to do? ... or

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ウリに書いてある朝食のオムレツはどこにもなく、適当に焼いた目玉焼きが並べてあるだけでがっかりした。ソーキそばもウリのはずなのに紅生姜以外のトッピングは看板だけ、補充されてなかった。 外国人観光客がうるさく騒いでいたのを注意してくれていたのは... Read more ウリに書いてある朝食のオムレツはどこにもなく、適当に焼いた目玉焼きが並べてあるだけでがっかりした。ソーキそばもウリのはずなのに紅生姜以外のトッピングは看板だけ、補充されてなかった。 外国人観光客がうるさく騒いでいたのを注意してくれていたのは良かったです。 部屋の案内もイメージ優先で必要な事が分かりにくい。(チェックアウトの時間とか。)どのサービスが有料で、どういうものが無料かなど頼む側の立場に立った案内がされていない。 部屋は綺麗でしたが、デスクで仕事をしているとエアコンの風が直接当たるので何度も調整に行かねばならず、これもポイントダウンです。

There was no omelet of breakfast written in Uri anywhere, I was disappointed just by having fried eggs baked appropriately. Sauche buckwheat was supposed to be Uri, but toppings other than red ginger were only replenished with signs. It was good that you were paying attention to the fact that Chinese tourists were annoying. It is hard to understand necessity of room guidance and image priority. (Time to check out.) There is no guidance on the side of the requestor, such as which service is charged and what is free. The room was beautiful, but as I work at the desk, the wind of the air conditioner hits directly, so I have to go to adjustment many times, this is also a point down.

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対応もよく、親切でした！またいきたいとおもいます！ありがとうございました！

The correspondence was also well, it was kind! I think I want to go again! Thank you very much!

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入住的是雙床房的房型，空間非常大，三個行李箱可以完全打開且還有走動的空間。飯店乾淨舒適，充滿舒服放鬆的香氛。

Staying in a twin room type, the space is very large, three suitcases can be fully opened and there is room to move around. The hotel is clean and comfortable, full of relaxing and relaxing fragrances.

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仕方のない事ですが・・・　個人的に温泉好きなので、大浴場でもあれば嬉しいですね。

It is unavoidable ... Because I personally like hot springs, I am happy if there is a large public bath.

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チェックイン時、ひとクラス上の部屋が空いているとupgradeの打診がありました。HGVのメンバーでもあったので無料なのかと思いきや普通に有料でとのこと。前日まで宿泊していた恩納村でも同様の事態あり、upgradeしてくれただけに残念でした... Read more チェックイン時、ひとクラス上の部屋が空いているとupgradeの打診がありました。HGVのメンバーでもあったので無料なのかと思いきや普通に有料でとのこと。前日まで宿泊していた恩納村でも同様の事態あり、upgradeしてくれただけに残念でした。

At check-in, there was a consultation of upgrade that the room above the one class is vacant. Because I was also a member of HGV, I think that it is free, and I usually charge it for a fee. In Onna village which I stayed until the previous day there was a similar situation, I regret to just upgraded.

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チェックインした時にお茶をしたいと思ったが、レストランは夕方まで開かなくて、ホテルなのにゆっくりお茶ができる場所がなくて残念でした。 Wi-Fiは有料とは、今どきちょっと、、。 部屋は清潔で快適でした。

Although I thought that I wanted tea when I checked in, the restaurant did not open till evening, but it was a pity we did not have a place to tea slowly though it was hotel. Wi-Fi is charged and now, a little ,,,. The room was clean and comfortable.

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PM21時チェックイン、翌朝6時にチェックアウトでした。 短い滞在でしたが、とても素敵なホテルだと思いました。 ありがとうございました。

It was check-in at PM 21 o'clock and check-out at 6 o'clock the next morning. Although it was a short stay, I thought it was a very nice hotel. Thank you very much.

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今回は快適なステイをありがとうございます。 チェックインも素晴らしかったですが、チェックアウト時のフロント女性の2名の方の笑顔、そして、朝食会場が混んでいた中、急遽出発せなければならないのでと伝えると、持ち帰れるものを素早く用意し、出発に... Read more 今回は快適なステイをありがとうございます。 チェックインも素晴らしかったですが、チェックアウト時のフロント女性の2名の方の笑顔、そして、朝食会場が混んでいた中、急遽出発せなければならないのでと伝えると、持ち帰れるものを素早く用意し、出発に間に合わせていただきました。 本当に快適に滞在でき、エグゼクティブクラスホテルに匹敵する対応でした。 また利用させていただきますのでよろしくお願いします。

Thank you for comfortable stay this time. Check-in was also wonderful, but when you tell me that the smiling face of two of the front women at checkout and the breakfast venue are busy, you have to leave suddenly, you can quickly prepare what you can take home, I was on time for departure. It was really comfortable to stay and was comparable to an executive class hotel. I will use it again so thank you.

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