燦美の宿 旅館かわな Kawana Inn

I love this accommodation so much. Room size, facilities and meals are all great. The hotel staff are super friendly eve... Read more I love this accommodation so much. Room size, facilities and meals are all great. The hotel staff are super friendly even though they are not fluent in English. They tried the best to explain everything to us. Thank you so much for giving such a great accommodation experience to me.

I love this accommodation so much. Room size, facilities and meals are all great. The hotel staff are super friendly even though they are not fluent in English. They tried the best to explain everything to us. Thank you so much for giving such a great accommodation experience to me.

すべてにおいて素晴らしかったです...!! 従業員の方々もとても優しい方々で、来館した時から温かい。 しかもお風呂でさらに温かくなる！ 貸切のお風呂がとても雰囲気がよく、こんな素晴らしいお風呂を私だけで使っていいのかと逆に心配になるく... Read more すべてにおいて素晴らしかったです...!! 従業員の方々もとても優しい方々で、来館した時から温かい。 しかもお風呂でさらに温かくなる！ 貸切のお風呂がとても雰囲気がよく、こんな素晴らしいお風呂を私だけで使っていいのかと逆に心配になるくらいでした。 またぜひ温まりにきます！

Everything was wonderful ... !! The employees are also very kind people, and they have been warm since visiting. And it gets even warmer in the bath! The atmosphere of the private bath was very good, and I was worried about whether I could use this wonderful bath alone. I will come to warm by all means again!

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かわなさんにはこれまで何度もお世話になっており、今回で7回目になります。料理・清掃に関してはこれまで通り大変満足しました。 外国人の方は、不慣れなものの懸命に接客をする姿勢が好印象でした。取りまとめの女性の方については、笑顔も素敵で外... Read more かわなさんにはこれまで何度もお世話になっており、今回で7回目になります。料理・清掃に関してはこれまで通り大変満足しました。 外国人の方は、不慣れなものの懸命に接客をする姿勢が好印象でした。取りまとめの女性の方については、笑顔も素敵で外国人の方のミスに対するフォローも含めて素晴らしい対応をしていただきありがとうございました。 残念なことは、フロントにいたメガネをかけた男性のご対応が無愛想で良い印象を受けなかったことです。 具体的にはプランに含まれている特典の説明もこちらから確認してはじめて説明をはじめたり、下を向いて事務作業しながらのチェックイン対応となりました。笑顔もなく、それどころか不機嫌な態度ともとれるような振る舞いで、宿に着いたときの印象は決して良くないものでした。他の方が素晴らしい宿にしようと頑張っていることが伝わってきただけに、上から目線な態度や言動が目についてしまいました。 また、宿から出る際に車を見送るサービスは、旅館としての接客姿勢を示す最も簡単で時間のかからないおもてなしだと思います。人員の関係もあるとは思いますが、是非ご検討ください。 総合的には満足しており、友人にも勧めたいですし、個人的にもまた利用させていただきたいと思います。 ありがとうござきました。

I have been indebted to Mr. Kana many times, and this is my seventh time. As for cooking and cleaning, I was very satisfied as before. Foreigners were impressed by the attitude of serving customers hard for unfamiliar ones. As for the women in the group, they have a nice smile and thank you for the excellent response, including the follow-up to the mistakes of foreigners. The unfortunate thing is that the men wearing glasses at the front desk were unfriendly and did not get a good impression. Specifically, the explanation of the benefits included in the plan is also confirmed from here to start the explanation, or it goes down and it becomes check-in correspondence while doing the office work. There was no smile, and it was a behavior that could be taken as a grumpy attitude, and the impression when I arrived at the hotel was by no means good. Just as I was told that others worked hard to make it a wonderful accommodation, my eyes and attitudes and behavior from above looked at me. In addition, I think that the service to see the car when leaving the hotel is the easiest and time-saving hospitality that shows the customer service attitude as a Ryokan. I think that there is a relationship between personnel, please consider by all means. I am totally satisfied, I would like to recommend it to my friends, and I would like to use it personally as well. Thank you very much.

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