Review of Hotel Mahoroba

Food quality was very bad, everything is not fresh and gross. Everything was mass produced for group tourists, the hote... Read more Food quality was very bad, everything is not fresh and gross. Everything was mass produced for group tourists, the hotel just care about quantity but not quality. Cleaning staff keep coming into our room when We told them we don’t need cleaning and making bed during check in. Will not be returning to this hotel.

Food quality was very bad, everything is not fresh and gross. Everything was mass produced for group tourists, the hotel just care about quantity but not quality. Cleaning staff keep coming into our room when We told them we don’t need cleaning and making bed during check in. Will not be returning to this hotel.

飲み物がなかなか出てきませんでした。

The drink didn't come out easily.

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以前何回か利用してます、夕食時カニの食べ放題がありますが今回皿に盛られているものしかなく、ズワイだけ食べたかったのにタラバまでついてくるのがちょっと嫌だった。 それとカニ用のスプーンもなくて食べにくかった。 朝食のクロワッサンはとても美... Read more 以前何回か利用してます、夕食時カニの食べ放題がありますが今回皿に盛られているものしかなく、ズワイだけ食べたかったのにタラバまでついてくるのがちょっと嫌だった。 それとカニ用のスプーンもなくて食べにくかった。 朝食のクロワッサンはとても美味しかったです。何個もおかわりしました。

I used it several times before, and there was all-you-can-eat crab at dinner, but this time there was only one served on the plate, and I wanted to eat only snow and I was a little disliked to follow the taraba. And it was hard to eat without a spoon for crabs. The croissant for breakfast was very delicious. Many were replaced.

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毎年泊まっているけど、どこのスタッフも丁寧で接客が良く、とても良い気分で宿泊ができます

I stay every year, but every staff is polite and has good customer service, I can stay with a very good feeling

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子供と利用させていただきましたが、よかったです。食事も満足できるものでした。海外の方が多くて落ち着かないかなと思ってましたが、その不安もそれほど感じなかったです。スタッフの方々の親切な接客に、また行きたいなと考えています。 ありがとうござ... Read more 子供と利用させていただきましたが、よかったです。食事も満足できるものでした。海外の方が多くて落ち着かないかなと思ってましたが、その不安もそれほど感じなかったです。スタッフの方々の親切な接客に、また行きたいなと考えています。 ありがとうございました。

We used with child, but were good. The food was also satisfactory. I thought there were so many overseas people that I couldn't settle, but I didn't feel that uneasy. I would like to go to the kind service of the staff again. Thank you very much.

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広いお風呂　キレイなお部屋　美味しい食事　清潔な施設　スタッフの接客　全てに満足でした。

Large bath Beautiful room Delicious food Clean facilities Staff service We were satisfied with everything.

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帰りに 熊牧場の割引チケットを頂いたり親切に 教えて下さりありがとうございます チェックインの跡荷物運んでもらえなかった ホテルに来たのに 寂しい 洗濯機設置してくれたら 嬉しい

Thank you for giving me a discount ticket for bear farm on the way home

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酒店服務人員禮貌、招乎、地點非常好。會席晚餐、green terrance都好好。但因有太多旅行團住宿，入住客人良秀不齊，我在B2浴池被偷去大毛巾（管理姐姐見到情形，最后給了我新毛巾），而且有住客企圖包上大毛巾落水，被管理姐姐勸喻下，還想強... Read more 酒店服務人員禮貌、招乎、地點非常好。會席晚餐、green terrance都好好。但因有太多旅行團住宿，入住客人良秀不齊，我在B2浴池被偷去大毛巾（管理姐姐見到情形，最后給了我新毛巾），而且有住客企圖包上大毛巾落水，被管理姐姐勸喻下，還想強入浴池門口。

The hotel staff was polite, inviting and very good. The dinner dinner, green terrance are all good. However, due to too many tour group accommodations, the guests stayed in the good show, I was stolen in the B2 bath (to manage the sister to see the situation, and finally gave me a new towel), and there were guests trying to pack a large towel into the water, Under the advice of the managed sister, I still want to enter the entrance of the bath.

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편안하고 맛난 음식으로 아침 저녁 잘 먹었습니다. 넓은 홀에서 많은 인원이 식사하는곳이라 다소 산만함은 있었습니다. 셔틀버스로 삿포로 까지 편히 잘 왔습니다. 관계자분들께 감사드립니다.

Had a good breakfast and dinner with comfortable and delicious food. It was a little distracting because a large number of people eat in the large hall. Welcome to Sapporo by shuttle bus. Thank you for the officials.

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チェックインの際、外国の女性スタッフの方でしたが、柔らかい対応で、こちらの質問に丁寧に教えて頂きました。 ですが、会計の時に対応して頂いた男性のスタッフの方は笑顔もなく、流れ作業的で冷たい感じでした。 チェックアウトってあんなものなので... Read more チェックインの際、外国の女性スタッフの方でしたが、柔らかい対応で、こちらの質問に丁寧に教えて頂きました。 ですが、会計の時に対応して頂いた男性のスタッフの方は笑顔もなく、流れ作業的で冷たい感じでした。 チェックアウトってあんなものなのでしょうか… 大浴場に行きましたが、海外の方のマナーには驚かされ、落ち着いて入浴出来なかったので、露天風呂つきの部屋にして良かったなと思いました。大浴場を行くのを一度でいいと思わされるほどでした。 食事は19時頃に行きましたが、無いものがあったりと、この時間に？と思ったのですが、海外の方が大量に持って行かれるのを見てしまいました。 色々な面で、落ち着いて食べられないのもとても残念で気になりました。 三大蟹食べ放題が出来るとの事で、こちらの宿にしましたが、温泉でのバイキングでの夕御飯は選ばない方が良いのかなと思いました。 お風呂、食事と、海外の方のマナーの悪いのが目につきました。 食事は、とても美味しかったのですが、20時半で終わってしまうのは、ちょっぴり残念でした。 観光が終わり、チェックインの時間からすると、食べ初めるのが19時すぎからだとすると、あまりゆっくりと食べられないなと思いました。 19時すぎに行くと、品数も少なくなっており、もう終わってしまったのかと思わされるほどでした。 大きな宿泊施設だと、一人一人に対して、流れ作業的になってしまうのかなと思わされました。 せっかくの種類の多い温泉が入れるとの事で宿泊したのですが、大浴場に何度も入りたいとは思わされないのは、初めてでした。 源泉かけ流し客室露天風呂つきのお部屋には、とても満足しました。母と娘三人での女性ばかり四人での宿泊でしたので、一緒にお風呂に入る事が出来て、とても良い思い出になりました。 登別温泉に来ることが出来て、本当に良かったと思いました。

It was foreign female staff at the time of check-in, but was soft correspondence and had you carefully tell this question. However, the male staff who had you respond at the time of accounting did not have a smile, and it was a stream of work and it felt cold. I went to the public bath, but I was surprised by the manners of the foreigners, and I was surprised that I could not take a bath, so I thought it would be nice to have a room with an open-air bath. I thought it would be fine to go to the public bath at one time. I went to eat around 19 o'clock, but there was something missing, at this time? I thought, but I have seen a large number of people from overseas take away. In various ways, I was very sorry that I could not calmly eat. I thought that it would be better to not choose an evening meal with a buffet at a hot spring, though you could have an all-you-can-eat meal for the three great whales here. I noticed that the bath, food and bad manners of foreigners. The food was very delicious, but it was a bit disappointing that it ended at half past 20. From the time of check-in when sightseeing was over, I thought that it was not possible to eat very slowly if it was after 19 o'clock to start eating. When we went past 19 o'clock, the number of items decreased and it was thought that it had already ended. It was thought that if it was a large lodging facility, it would become flow-wise for each one. We stayed that there were so many kinds of hot spring, but it was the first time that I did not think that I wanted to go to the large public bath many times. I was very satisfied with the room with the sink and the open-air bath room. As it was accommodation with only four women with my mother and three daughters, I could take a bath together and it was a very good memory. I was able to come to Noboribetsu Onsen and I thought it was really good.

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憧れのまほろばに初めて泊まりました。お風呂の数が多く、全部入ろうと頑張りました。食事は2階のグリーンテラスで、三大蟹や海鮮丼を作ったりととても美味しい食事でした。次回もまた行きたいと思いました。

I stayed for the first time in a longing mahoroba. There were a lot of baths and I tried hard to get in all. The meal was a very delicious meal, such as making three large bowls and seafood bowls on the green terrace on the second floor. I wanted to go there again next time.

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송영버스 운영되는 점도 좋았고 온천종류도 많아서 다양하게 즐길 수 있었다. 조식과 석식도 깔끔하게 나와 부모님도 만족한 식사였고 단지 조금 늦게 가면 리필이 되지않아 빨리 식사하는걸 추천한다. 온천에 개인짐을 ... Read more 송영버스 운영되는 점도 좋았고 온천종류도 많아서 다양하게 즐길 수 있었다. 조식과 석식도 깔끔하게 나와 부모님도 만족한 식사였고 단지 조금 늦게 가면 리필이 되지않아 빨리 식사하는걸 추천한다. 온천에 개인짐을 보관하는곳이 오픈된 공간에 바구니 뿐이어서 개인락커시스템으로 교체되면 좋을것 같다

Shuttle buses were also good and there were many hot springs to enjoy. The breakfast and dinner were clean and the parents were happy too. If you go a little late, it is not refilled. There is only a basket in the open space where the personal luggage is stored in the hot spring.

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浴池非常棒，是我參加過最好的！

The bath is great, I have participated in the best!

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패키지관광객들이 너무 많아서소란스럽고 어지럽습니다 지하2층 욕장은 좃믄데 지하1층은 좀 아쉬워요 대체적으로 좋았습니다 석식 스테이크 훌륭해요

Package tourists are so crowded that it's noisy and messy. The basement 2-story bathing hall is a bit tired. The basement level 1 is a little sad. It was generally good.

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Bad smell at bath room, bed too small, not enough lighting at the room

Bad smell at bath room, bed too small, not enough lighting at the room

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Should add some Japanese dinner set

Should add some Japanese dinner set

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挺好的，日式的榻榻米房间，温泉池也很多，室外积雪+温泉感觉很棒。小朋友超喜欢室外池的滑梯池，还交了朋友。另外服务也很好，check in之后发现手机落在大巴上，前台的服务员帮忙联系好回去在电视塔拿回。

Very good, Japanese-style tatami room, hot spring pool is also a lot, outdoor snow + hot spring feels great. The children liked the slide pool in the outdoor pool and made friends. In addition, the service is also very good. After checking in, I found that the mobile phone was on the bus. The waiter at the front desk helped me to get back and get it back at the TV tower.

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早晚餐非常豐盛美味，可以一邊欣賞雪景一邊用餐好享受~露天溫泉很舒服！

The breakfast and dinner are very rich and delicious, and you can enjoy your meal while enjoying the snow. The open-air hot spring is very comfortable!

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部屋が床、カウンターなど埃がすごかった。使っていなかった部屋でも時間がたつと埃ってたまると言うか落ちてくるので掃除し直した方が良いと思います。夕食も朝食もあたたかい料理が少ないのが残念、特に朝食は会場も寒いし夕食時のラーメンが食べたかった。... Read more 部屋が床、カウンターなど埃がすごかった。使っていなかった部屋でも時間がたつと埃ってたまると言うか落ちてくるので掃除し直した方が良いと思います。夕食も朝食もあたたかい料理が少ないのが残念、特に朝食は会場も寒いし夕食時のラーメンが食べたかった。夕食は常に無い物があり結局食べられない料理もあった。リクエストですが刺身コーナーのごはんを酢飯も用意して欲しい。 お風呂は湯気が多く暗いので照明を増やして欲しい。温泉の種類も多いのに表示が見にくく説明もほとんどないし温度ぐらい電光表示があってもいいと思います。

Room was floor, counter and so on dust was amazing. Even in a room I did not use, I think that it is better to clean up again as time goes by saying that dust will accumulate and falling down. Regrettable that there is not much warm cooking for dinner and breakfast, especially breakfast was cold at the meeting place, too and wanted to eat ramen at dinner. For dinner there was always something that was not always available, and there were dishes that I could not eat after all. It is request, but I want me to prepare rice dish for rice with sashimi corner. I want the bathroom to increase the lighting because there is much steam and it is dark. Although there are many types of hot springs, I think that it is difficult to see the display and there is little explanation and I think that it is possible to have an electric light indication about the temperature.

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食事はとても美味しく良かった。 お風呂も種類が多く良かった。 部屋の設備が古くてもう少し改善した方が良いと思った。

The meal was very delicious and it was good. Bath was also good with many kinds. I thought it was better to improve a little more as the room facilities are old.

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先日はお世話になりました。当日の朝に息子が熱を出し、連絡をしましたら主人と息子の二人分のキャンセルの対応をして頂きありがとうござます。 結局娘と二人での宿泊になりましたが、部屋は二人には広すぎるほどで部屋のお風呂もとても気持ちがよく良い思... Read more 先日はお世話になりました。当日の朝に息子が熱を出し、連絡をしましたら主人と息子の二人分のキャンセルの対応をして頂きありがとうござます。 結局娘と二人での宿泊になりましたが、部屋は二人には広すぎるほどで部屋のお風呂もとても気持ちがよく良い思い出になりました。もちろん食事を美味しく頂きました。今度は息子も連れて行きたいと思っております。 スタッフの方もとても親切で是非またお世話になりたいと思っております。 この度はありがとうござました。

You were very helpful the other day. Thank you for your son's enthusiasm in the morning of the morning and contacting the cancellation of the master and his son if you contact me. After all it was staying with my daughter, but the room was too big for the two people and the bath in the room was very pleasant and a good memory. Of course I had a meal delicious. Next time I would like to take my son. The staff is also very kind and I definitely would like to take care of you again. Thank you for this time.

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カニを存分に頂けて満足です。他の料理も大変美味しかったです。お風呂は最高でした。

I'm satisfied with my crab. Other dishes were also very tasty. The bath was awesome.

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我總共有兩位小童及兩位大人入住, 但晚餐時竟給我三份大人餐, 一份小人餐, 向職員表達想要兩份小人餐, 兩份大人餐, 但很多職員連一點英文都聽不懂, 幾經辛苦找到一個懂英文的職員, 但他卻說不能換, 因一早訂餐時已是三大, 一小, 但我入住... Read more 我總共有兩位小童及兩位大人入住, 但晚餐時竟給我三份大人餐, 一份小人餐, 向職員表達想要兩份小人餐, 兩份大人餐, 但很多職員連一點英文都聽不懂, 幾經辛苦找到一個懂英文的職員, 但他卻說不能換, 因一早訂餐時已是三大, 一小, 但我入住時職員都沒有問我們要什麼餐, 只問要幾點吃. 大人餐是有酒的, 一位小童又怎能喝酒呢?

I have two children and two adults in total, but I gave three adult meals at dinner, a small meal, and expressed to the staff that I wanted two small meals, two adults, but many staff even I couldn't understand English. After several hard work, I found an English-speaking staff member, but he said that I couldn't change it. Because I ordered three meals in the morning, I was a small one. But when I checked in, the staff did not ask us what we wanted, just ask a few. Eat. Adults have a drink, how can a child drink?

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桌子上有relux的贺卡，很用心。自助晚餐一般，螃蟹腿和其他的菜都太咸了。女性温泉的露天浴池很不错。室内的有一些老化，略显一般

There is a relux greeting card on the table, very hard. Buffet dinner, crab legs and other dishes are too salty. The open-air bath in the female hot springs is very good. There is some aging in the room, slightly general

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可能接待太多旅行團，餐廳服務人員態度不友善，食物品質偏差，比預期差。

There may be too many tour groups, the restaurant service staff is not friendly, and the food quality is deviated, which is worse than expected.

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お風呂が湯けむりで、又照明が暗く浴槽が何処にあるか非常に見えずらかった。 ゆったりとした気分にはなれなかった。 夕食のステーキとラーメンが美味しく海鮮丼などもあり楽しめた。 カニは2種類しかなかったが、タラバは美味しかった。 部屋 ... Read more お風呂が湯けむりで、又照明が暗く浴槽が何処にあるか非常に見えずらかった。 ゆったりとした気分にはなれなかった。 夕食のステーキとラーメンが美味しく海鮮丼などもあり楽しめた。 カニは2種類しかなかったが、タラバは美味しかった。 部屋 も綺麗で掃除も行き届いていて気持ちが良かった。

The bath was hot and the lights were dark and the bathtub was very hard to see. I could not feel relaxed. Dinner steak and ramen was delicious and we enjoyed seafood rice bowl and others. There were only two types of crabs, but the thalabi was delicious. The room was clean, the cleaning was perfect and the feeling was good.

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Restaurant keeps all the best seat for the tour customer, we can only assign the downstair area. Manner is not good

Restaurant keeps all the best seat for the tour customer, we can only assign the downstair area. Manner is not good

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大浴場の広さに驚きました。泉質も浴槽もいろいろな種類があって大満足。日頃の疲れをゆっくりと癒すことができました。お食事も種類が豊富で焼きたてのステーキは特に美味しかったです。スタッフの方も親切で気持ちよく滞在できました。ありがとうございます... Read more 大浴場の広さに驚きました。泉質も浴槽もいろいろな種類があって大満足。日頃の疲れをゆっくりと癒すことができました。お食事も種類が豊富で焼きたてのステーキは特に美味しかったです。スタッフの方も親切で気持ちよく滞在できました。ありがとうございます。

I was surprised at the size of the public bath. I am satisfied very much because there are various kinds of spring quality and bathtub. I was able to relax the daily fatigue slowly. The meal was also rich in variety and the freshly baked steak was particularly delicious. Staff was kind, too and was able to stay comfortably. Thank you very much.

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有提供札幌至飯店的交通車！很方便！ 飯店人員親切有禮～ 可惜這次入住時女湯露天池整修，無法使用滑水道！如果使用浴池時間無限制，就太棒了～

There is a transportation bus from Sapporo to the hotel! very convenient! The hotel staff was cordial and polite~ Unfortunately, the female soup open-air pool was refurbished at the time of check-in and the waterslide could not be used! If you use the bath time without limit, it would be great~

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私人溫泉浴池很好，但早晚餐品質一般。

Private hot spring baths are good, but breakfast and dinner are of average quality.

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接客もとてもよく、料理もとてもおいしかったです。 ただ夕食が18時からだったのですが、30分もたたないうちに料理がなくなりすぐに補充されずしばらく待っていました。そこが唯一の汚点でした。

The service was very good and the food was also very delicious. However, the dinner was from 18 o'clock, but as soon as 30 minutes had passed the disappearance soon it was not replenished and waited for a while. That was the only blemish.

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当地的朋友推荐的旅馆～ 性价比很高哦～ 晚餐的螃蟹无限量供应～ 很鲜甜。泡温泉的地方在负一和负二楼。根据时间段的不同分为男士和女士。请确认好时间再去哦～ 泡完澡有可以按摩的地方～ 也是非常不错的。期待下次的旅行。

A hotel recommended by a local friend~ A very good value for money~ An unlimited supply of crabs for dinner~ Very sweet. The hot springs are on the negative one and the second floor. Divided into men and women according to the time period. Please confirm the time and go again~ There is a place to massage after the shower~ It is also very good. Looking forward to the next trip.

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酒店職員知道我們要去熊牧場，主動提議幫我們聯絡牧場的免費接駁巴士，讓我們不用辛苦地行上山。 另外，房內溫泉房的溫泉是活水溫泉，24小都有泉水流入浴盤，大讚了。

The hotel staff knew that we were going to Bear Ranch and offered to contact us for a free shuttle bus to the ranch so that we don't have to go up the mountain. In addition, the hot spring in the hot spring room is a live water hot spring, and 24 small spring water flows into the bath plate, which is great.

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