Review of ONE@Tokyo

nice hotel with a very small room

Mr./Ms. M.K(56)

Total points

Stayed in

Room type

：

Rooms3/5

Bath-

Breakfast4/5

Dinner3/5

Services3/5

Other Facilities3/5

2019-05-02

デザインは優れているとは思うが安普請な感じは否めない。部屋のTVについてはNHKのBS登録もされていない？また部屋の案内にある持ち帰り可能のアメニティバックは現在無いとのことだし、ディナーメニューにドリンクセットの記載があったが無いのでは？... Read more デザインは優れているとは思うが安普請な感じは否めない。部屋のTVについてはNHKのBS登録もされていない？また部屋の案内にある持ち帰り可能のアメニティバックは現在無いとのことだし、ディナーメニューにドリンクセットの記載があったが無いのでは？案内文の見直しを。ウェルカムドリンクの説明も少々不親切。ディナーでは料理と料理の間に時間がかかりすぎ。部屋の広さ(金額もそれなりだが)、担当して下さったフロントの男性の接客姿勢、ルーフテラスからの眺めは良く、総合的には気持ち良く滞在できた。

I think that the design is good, but I can not deny the feeling of obsession. Are NHK's BSs not registered for TV in the room? Also, there is currently no take-away amenity bag in the room guide, and there is no drink set on the dinner menu, is it? Review the guidance text. The explanation for the welcome drink is also somewhat unfriendly. Dinner takes too long between food and cooking. The size of the room (though the price is reasonable), the male receptionist who took charge of the room, the view from the roof terrace was good, and I could stay comfortably overall.

Mr./Ms. P.I(Private)

Total points

Stayed in

Room type

：

Rooms4/5

Bath-

Breakfast4/5

Dinner-

Services5/5

Other Facilities4/5

2019-02-08

Loft (Twin style)

房間浴室全透明且只有一片半透明的白色簾子遮住，對於家庭客來說較為不友善的設計。房間內的牆壁有些轉角木板設計很突兀，感覺有些危險。房間電視蠻大的，很好。飯店人員很友善。住宿離天空樹與押上站很近，押上站附近的超市很大，買東西... Read more 房間浴室全透明且只有一片半透明的白色簾子遮住，對於家庭客來說較為不友善的設計。房間內的牆壁有些轉角木板設計很突兀，感覺有些危險。房間電視蠻大的，很好。飯店人員很友善。住宿離天空樹與押上站很近，押上站附近的超市很大，買東西非常方便。搭車往來機場非常方便。

The bathroom in the room is completely transparent and covered with only a translucent white curtain, which is less friendly for the family. The corners of the walls in the room are abruptly designed and the walls are a bit dangerous. The room TV is quite big, very good. The hotel staff is very friendly. The accommodation is very close to the sky tree and the station, and the supermarket near the station is very large, and it is very convenient to buy things. It is very convenient to take a bus to and from the airport.

Mr./Ms. J.H(47)

Total points

Stayed in

Room type

：

Rooms4/5

Bath3/5

Breakfast1/5

Dinner-

Services2/5

Other Facilities4/5

2019-01-25

海外のゲスト向けにオープンしたホテルという印象です。屋上からのスカイツリーは圧巻でした❤️日本のコンセントがデスクに無いと思ったら海外のコンセントと共用だったのですね。説明が必要かと思います。深夜帰宅時にコンセントの事を伺おうとフロントに寄... Read more 海外のゲスト向けにオープンしたホテルという印象です。屋上からのスカイツリーは圧巻でした❤️日本のコンセントがデスクに無いと思ったら海外のコンセントと共用だったのですね。説明が必要かと思います。深夜帰宅時にコンセントの事を伺おうとフロントに寄ったところ、私が来たのを察したにも関わらずフロントスタッフと事務所から出てきた男性は二人で話を続ける。いわゆる無視状態ですみませんというむで振り向かない。他の朝からいるスタッフも海外のスタッフならまだしも敬語も使えないし笑顔もない。朝食のサラダブッフェ付近は散らかり放題。コーヒーサーバーも水みたいなのが入ったカップがおいてあったので何かメンテナンスの途中ですかとか聞いたのに『使えます❗』と言い切って、結局ミルクが切れててスチームだけが吹き出す状況。パンが美味しいとのコメントで友人を朝食に誘い早くから来てもらったのに、パンも五種類でいたって普通でした。バルミューダを置いてるだけでパンを朝食の売りにするのは今のパンブームのご時世クレームの元だと思います。このサービスで平日朝食付きシングル16000円は、やはり高いと思います。せめて従業員の方に接客の基本である、気持ちの面をご指導いただけてたらなと残念です。唯一きちんと対応されたのはチェックインとアウトを受けてくださった男性のYさんだけかと感じました。

It is the impression that it opened hotel for foreign guests. The sky tree from the rooftop was a masterpiece ❤ ️ If you thought that Japanese outlets were not in the desk, it was shared with overseas outlets. I think that explanation is necessary. When I got home late at night I dropped to the front desk to ask about the outlet, but the men who came out from the front staff and the office despite the fact that I came, continue to talk with them. I am sorry in so-called neglected state and do not turn around. Staff from other mornings, too, abroad staff can not use honorific words nor smile. All-you-can-eat near the breakfast salad buffet. Since the cup with coffee server also looked like water was placed, it was said that something was going on in the middle of maintenance, but he said "I can use it", eventually only the steam is blowing out as milk has ended. I invited my friend to breakfast with comments that the bread was delicious so I came early, but bread was also normal with five kinds. I think that it is the origin of the time world claims of the current bread boom that putting bread into breakfast selling just by putting bar mudda. I think that the single 16000 yen with breakfast with weekdays by this service is still high. I am sorry to have guided the face of feelings, which is the basis of customer service to employees at least. I felt that only Mr. Y who accepted check-in and out was the only one that was properly adapted.

Mr./Ms. Y.J(36)

Total points

Stayed in

Room type

：

Rooms4/5

Bath-

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2019-01-05

Studio Upper Floor

一人旅行者不错的住宿选择，一楼的晚餐令人难忘，非常美味

A good accommodation choice for a one-person traveler, the first floor dinner is unforgettable and very delicious

Mr./Ms. K.O(52)

Total points

Stayed in

Room type

：

Rooms4/5

Bath2/5

Breakfast3/5

Dinner-

Services5/5

Other Facilities4/5

2018-08-25

外国人を意識したホテルらしいが、部屋着や浴室にシャワーだけだったのがざんねん。それに対しての従業員の対応は素晴らしかった。部屋のコーヒーをもらうのをわすれていて、とても残念だった。

Although it seemed to be a hotel that was conscious of foreigners, it was only room for shower and bathing suit or shower. Employee's response to it was wonderful. I was sorry to forget to have a room coffee.

Mr./Ms. G.S(32)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast4/5

Dinner4/5

Services5/5

Other Facilities4/5

2018-06-13

酒店离晴空塔很近，购物方便，阁楼房间的面积比普通房间大一倍，带小孩的家庭住也绰绰有余。

The hotel is very close to the Skytree Tower, shopping is convenient, the size of the attic room is twice as large as the average room, and the family with children is more than enough.

Mr./Ms. P.S(Private)

Total points

Stayed in

Room type

：

Rooms5/5

Bath-

Breakfast3/5

Dinner-

Services5/5

Other Facilities5/5

2018-02-14

服務人員整體素質很好，飯店的氣氛也很簡單高雅；在日本住宿沒有浴池泡澡有點可惜，但我想這就是飯店的風格~

The overall quality of service staff is very good, the atmosphere of the hotel is also very simple and elegant; no bath in Japan to stay a bath a little pity, but I think this is the hotel's style ~

Mr./Ms. K.A(58)

Total points

Stayed in

Room type

：

Rooms3/5

Bath3/5

Breakfast3/5

Dinner-

Services3/5

Other Facilities3/5

2018-01-27

Loft (Twin Size)

トイレのシースルーは、勘弁して欲しい。音が筒抜だし。

I want the see-through of the toilet to be caught. The sound is out of the tube.

Mr./Ms. Y.C(32)

Total points

Stayed in

Room type

：

Rooms5/5

Bath-

Breakfast3/5

Dinner-

Services4/5

Other Facilities4/5

2018-01-14

Studio Upper Floor

很悠閒的飯店床也很大很舒服除了房間空間稍微擁擠外其他都可接受

Very relaxed hotel bed is also very large and comfortable Except for a little crowded room space other acceptable

Mr./Ms. E.N(60)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2018-01-07

顔が見えるフレンドリーな接客。シェフの味つけも好きな味。部屋も感じよい簡素な広々さ。

Friendly customer who can see the face. I also like the taste of the chef. Room felt simple and spacious.

Mr./Ms. A.K(42)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner-

Services5/5

Other Facilities5/5

2017-12-15

Studio Upper Floor

初めて、ONE@tokyoに宿泊しましたが、ホテルのスタッフさんがとても親切でした。施設の案内や近くのお店の案内やホテルの屋上にある素敵な所を案内してくれました。素敵な屋上スペースでは夜景で綺麗なスカイツリー見れました。お部屋や廊下や朝ごは... Read more 初めて、ONE@tokyoに宿泊しましたが、ホテルのスタッフさんがとても親切でした。施設の案内や近くのお店の案内やホテルの屋上にある素敵な所を案内してくれました。素敵な屋上スペースでは夜景で綺麗なスカイツリー見れました。お部屋や廊下や朝ごはんの場所が今までにないようなデザイナーズでおしゃれな雰囲気でとても良かったです。おかげで快適に泊まることができました。本当にありがとうございました。

For the first time, I stayed at ONE @ tokyo, but the staff of the hotel was very kind. They showed me the information on the facility, the information on the nearby shops and a nice place on the roof of the hotel. In the lovely rooftop space I could see the beautiful sky tree with a night view. It was a very fashionable atmosphere with designers who did not have rooms, corridors and breakfast place ever. We were able to stay comfortably thanks to. I'm really thankful to you.

Mr./Ms. M.S(53)

Total points

Stayed in

Room type

：

Rooms4/5

Bath3/5

Breakfast5/5

Dinner5/5

Services5/5

Other Facilities4/5

2017-12-13

誕生日のメッセージいりケーキをサプライズでいただきました！大変感動しました！対応していただいたスタッフの方々がとてもホスピタリティにあふれていてアットホームでよかったですまた、ぜひ訪れたいですありがとうございました

Birthday message I received a surprise from a surprise cake! I was deeply impressed! It was nice at home that the people who corresponded were overflowing with hospitality very much Also, I definitely want to visit Thank you very much

Mr./Ms. Y.M(49)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast-

Dinner-

Services3/5

Other Facilities4/5

2017-10-18

鍵をかざして、エレベーターを動かすシステムや、合理的な部屋の作りは、とても良いと思います。

I think that it is very good to create a system that holds the key and moves the elevator, and a reasonable room.

Mr./Ms. K.H(53)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast5/5

Dinner-

Services5/5

Other Facilities5/5

2017-09-07

隈研吾さん設計で駅からほど近いので利用しました。簡素な素材をうまく活かして、アメニティや備品がスッキリと隠れる設計がとても好みでした。スタッフの方に他のお部屋も見学させて頂き、朝食もゆったりと楽しめて、友人にも勧めたいと思います。

I used it because it is close to the station by Kengo Kengo design. Utilizing simple materials well, I liked the design that amenity and fixtures are hidden clearly. I would like to visit the staff for other rooms as well, enjoy breakfast relaxedly, I would like to recommend it to my friends.

Mr./Ms. N.F(Private)

Total points

Stayed in

Room type

：

Rooms3/5

Bath2/5

Breakfast-

Dinner-

Services2/5

Other Facilities3/5

2017-08-13

ビジネスホテルで同行者にフルネームを書かせたホテルは初めてだ。個人情報を聞くだけ聞いておいてチェックアウト時は領収書1枚も渡さない。レベルが低すぎるホテル。

It is the first time that a hotel wrote a full name at a business hotel. Listen only for personal information and do not hand out a receipt at checkout. Level is too low hotel.

Mr./Ms. R.M(23)

Total points

Stayed in

Room type

：

Rooms4/5

Bath3/5

Breakfast4/5

Dinner-

Services5/5

Other Facilities5/5

2017-07-17

わざわざスタッフの方が夜景の綺麗な屋上に案内してくださり、接客に感動しました。また宿泊したいと思いました。

The staff took the trouble to show me to the beautiful rooftop of the night view and was moved by the customer. I wanted to stay again.

Mr./Ms. E.K(45)

Total points

Stayed in

Room type

：

Rooms5/5

Bath3/5

Breakfast4/5

Dinner-

Services4/5

Other Facilities5/5

2017-06-22

クーポンで3,000円オフで泊まらせていただきました。駅からも近くて新しくて、室内設備も最新で、デザイナーホテル（？）で、激せまでもなく、とてもよかったです。ありがとうございました。

We stayed for 3,000 yen off with a coupon. It is new from the station, it is new, the room facilities are up to date, designer hotel (?), It was very exciting, and it was very good. Thank you very much.

Mr./Ms. Z.J(29)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast-

Dinner-

Services5/5

Other Facilities5/5

2019-06-03

No comment from this user.

Mr./Ms. W.H(26)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast-

Dinner-

Services5/5

Other Facilities4/5

2019-02-15

No comment from this user.

Mr./Ms. C.Y(32)

Total points

Stayed in

Room type

：

Rooms4/5

Bath-

Breakfast-

Dinner-

Services4/5

Other Facilities3/5

2018-02-11

No comment from this user.

Mr./Ms. A.I(25)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast-

Dinner-

Services4/5

Other Facilities4/5

2018-01-16

No comment from this user.

Mr./Ms. Z.M(37)

Total points

Stayed in

Room type

：

Rooms3/5

Bath3/5

Breakfast4/5

Dinner-

Services4/5

Other Facilities4/5

2017-12-07