Review of The Lake View Toya Nonokaze Resort

The private onsen bath in room was not clean as there were some sand in the bottom of the tank. Dinner buffet was just b... Read more The private onsen bath in room was not clean as there were some sand in the bottom of the tank. Dinner buffet was just basic and it was too crowded. Breakfast buffet was nice. The firework at 8:30 was a surprise as no one tell us it will happened. It was so unforgettable especially having bath while the firework start.

The private onsen bath in room was not clean as there were some sand in the bottom of the tank. Dinner buffet was just basic and it was too crowded. Breakfast buffet was nice. The firework at 8:30 was a surprise as no one tell us it will happened. It was so unforgettable especially having bath while the firework start.

チェックイン手続き後、部屋の準備ができたとのことで、鍵を受け取り部屋に行き、一息着いた時、掃除担当の方が部屋の中に不思議そうに入って来られて、まだ、お掃除終わっていませんが…と言われました。お互いに困り、私達は部屋から出て廊下に掃除が終わる... Read more チェックイン手続き後、部屋の準備ができたとのことで、鍵を受け取り部屋に行き、一息着いた時、掃除担当の方が部屋の中に不思議そうに入って来られて、まだ、お掃除終わっていませんが…と言われました。お互いに困り、私達は部屋から出て廊下に掃除が終わるまで待機していました。 掃除が終わっていない部屋に先に荷物を搬入され、私たちも通されたのかと、到着早々正直気分が悪かったです。 掃除も５分程度で終わりましたが、それだけで終わるものなのか？とチェックアウトするまで、不安感は拭えませんでした。 それさえなければとても良い思い出になりました。

After the check-in procedure, the room was ready, so when I received the key and went to the room and took a rest, the cleaning staff mysteriously came into the room and the cleaning was still finished. I wasn't told ... In trouble with each other, we got out of the room and waited in the hallway for cleaning. I was honestly sick as soon as I arrived, wondering if the luggage was brought into the room that had not been cleaned first and we were also passed through. Cleaning was completed in about 5 minutes, but is it just that? I couldn't get rid of my anxiety until I checked out. Without it, it would be a very good memory.

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お部屋も露天風呂も、本当に最高でした。あとはビュッフェの一つ一つの味がもう少し美味しいと嬉しいです。

The room and the open-air bath were really great. I also hope that the taste of each buffet is a little more delicious.

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改善点 夕食の予約カウンターで放置のまま10分以上待たされた。 帰りの車は30分以上待たされても呼ばれず、こちらから催促した 1306に宿泊したが寝ていると上の階の足音や軋み音のようなものがずっと聞こえて落ち着かなかった ブッフェ夕... Read more 改善点 夕食の予約カウンターで放置のまま10分以上待たされた。 帰りの車は30分以上待たされても呼ばれず、こちらから催促した 1306に宿泊したが寝ていると上の階の足音や軋み音のようなものがずっと聞こえて落ち着かなかった ブッフェ夕食のステーキの鉄板は熱いですとは言われても、お盆からはみ出すので、手に触り火傷した 昭和の銭湯はシャワーが取り外しできないので洗いにくい 従業員の方は皆さん若く、対応に経験が足らないのは今後に期待 従業員が足りていないと不便も感じたがコロナの影響もあるので頑張ってほしいと思った 良かった点 部屋が広くくつろげた てんくうの露天風呂は気持ちがよかった 昭和の銭湯の雰囲気は良い 玉ねぎのスープカレーは絶品の美味しさであった 従業員は皆さん若く、頑張って一生懸命丁寧に仕事しようとしていた

Improvement points I had to wait for more than 10 minutes at the dinner reservation counter. The car on the way back was not called even if I waited for more than 30 minutes, and I urged from here I stayed at 1306, but when I was sleeping, I could hear things like footsteps and squeaks upstairs all the time and I was restless. Even though the iron plate of the steak for dinner at the buffet is said to be hot, it sticks out of the tray, so I touched it and got burned. Showa sento is difficult to wash because the shower cannot be removed All the employees are young, and I expect that they will not have enough experience in dealing with them in the future. I felt inconvenienced if there were not enough employees, but I wanted you to do your best because of the influence of Corona. good point The room was large and relaxing Tenku's open-air bath was pleasant The atmosphere of the public bath in Showa is good The onion soup curry was delicious All the employees were young and were trying hard and politely

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アクセスやホテルからの眺め そして美味しいお料理に満足いたしました。

We were satisfied with the access, the view from the hotel and the delicious food.

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いい旅館だと思います。屋上の天空の露天風呂が、洞爺湖の湖面とシンクロして、陽のあるうちに入浴すると極楽快適です（夜は真っ暗なのでイマイチです）。夕食・朝食ビュッフェも品数が多く満足できます。 一方、２階の昭和銭湯とのタイトルの風呂は、従業... Read more いい旅館だと思います。屋上の天空の露天風呂が、洞爺湖の湖面とシンクロして、陽のあるうちに入浴すると極楽快適です（夜は真っ暗なのでイマイチです）。夕食・朝食ビュッフェも品数が多く満足できます。 一方、２階の昭和銭湯とのタイトルの風呂は、従業員用の風呂でしょうか。昭和銭湯風に演出して造られた風呂ではなく、屋上風呂の一部改装中に従業員用の風呂を開放したということではないでしょうか。あまりにもチープで色々台無しになるので、この風呂はむしろない方がいいと思います。この従業員風呂以外は満足できる旅館です。

I think it's a good inn. The open-air bath on the rooftop is synchronized with the surface of Lake Toya, and it is very comfortable to take a bath in the sun (it is not good at night because it is pitch black). The dinner and breakfast buffets are also large and satisfying. On the other hand, is the bath titled Showa Sento on the 2nd floor for employees? It seems that the bath for employees was opened during the partial renovation of the rooftop bath, not the bath that was created in the style of the Showa sento. I think it's better not to have this bath because it's too cheap and it will ruin everything. Other than this employee bath, it is a satisfying inn.

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以前宿泊させていただいたことがあり、今回は2回目です。お部屋からの眺めも良く、朝夕食ともに大変満足できるお食事でした。お風呂が工事中であることはわかって伺いましたが、展望風呂等の男女割り振り時間に疑問が残りました。こちらが改善できればなお、... Read more 以前宿泊させていただいたことがあり、今回は2回目です。お部屋からの眺めも良く、朝夕食ともに大変満足できるお食事でした。お風呂が工事中であることはわかって伺いましたが、展望風呂等の男女割り振り時間に疑問が残りました。こちらが改善できればなお、良かったと思いました。マスク入れや手袋といった準備もされており、従業員の方々も感染対策をされていて、安心して宿泊できました。 また機会がありましたら、宿泊させていただきます。

I have stayed there before, and this time is my second time. The view from the room was good, and the meal was very satisfying for both breakfast and dinner. I knew that the bath was under construction, but I was still skeptical about the time allocated to men and women such as the observation bath. I think it would have been nice if this could be improved. Preparations such as putting on masks and gloves were made, and the employees were able to take measures against infections, so I was able to stay with peace of mind. If there is another opportunity, we will stay.

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餐饮上应给予宿泊两天以上客人有不同样的选择。

Catering should be given to guests with different choices for more than two days.

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房內部分設備有污跡，房內日式外套袋內有上一住客的遺留物，令人失望！

Some equipment in the room is stained, and the Japanese-style jacket bag in the room contains the remnants of the previous resident.

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・プランによるものでしょうが、部屋でチェックイン出来たのは、移動疲れの後ロビーに並ぶ必要がなく良かったです。 ・宿泊したフロアのラウンジでもチェックアウトが出来ると、もっと良いなと思いました。 ・こちらの不手際でチェックアウト時にお手数... Read more ・プランによるものでしょうが、部屋でチェックイン出来たのは、移動疲れの後ロビーに並ぶ必要がなく良かったです。 ・宿泊したフロアのラウンジでもチェックアウトが出来ると、もっと良いなと思いました。 ・こちらの不手際でチェックアウト時にお手数かけてしまいましたが真摯に対応して頂き有り難かったです。 ・一部の外国人の方が大浴場にバスタオルを持ち込んでいたのが気になりました。脱衣所に注意書きもありますし口頭でも案内されていらっしゃるかもしれませんが、改めて注意を徹底して頂けると良いなと思いました。

・ It might be due to the plan, but what I could check in in the room was good because I didn't have to line up in the lobby after moving tired.・ I thought it would be better if I could check out at the lounge on the floor where I stayed.・ Sorry for the inconvenience at the time of check-out because of this inconvenience, but thank you for your sincere support.・ I was worried that some foreigners brought bath towels into the public bath. There is a note at the dressing room, and you may have been told verbally, but I thought it would be great if you could pay attention again.

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连续第三年入住乃之风，发现餐厅的自选海鲜饭消失了，餐饮水准有所下降。值得称道的是酒店服务人员满意度100分，热心帮助我解决了去绿之风酒店的交通问题。

For the third year in a row, Nozomi's stay has found that the restaurant's optional paella has disappeared and the standard of catering has declined. It is commendable that the hotel staff's satisfaction is 100 points, and they are enthusiastic to help me solve the traffic problem to Green Wind Hotel.

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环境非常那个舒适温馨，体检感极佳，虽然错过了烟花季，但是酒店的服务和硬件完美，早晚餐也非常多选，很棒的体验，以后如果再有机会去洞爷湖还会选择这家！

The environment is very comfortable and warm, and the physical examination is excellent. Although I missed the fireworks season, the hotel's services and hardware are perfect. There are also many choices for breakfast and dinner. It is a great experience. If you have a chance to go to Lake Toya in the future, you will choose this. Family!

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