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松園荘 保津川亭 Syoenso Hozugawatei

casual Ryokan/Inn
Syoenso Hozugawatei / Kyoto Yunohana・Tamba・Miyama 31

Overview

Yunohana Onsen, inner parlor of Kyoto. This place, where Shoenso Hozugawatei is located, is a place in the mountains far away from the city center, and a place where you can feel the naive atmosphere that cannot be experienced in the city. 

There are 6 types of guest rooms available. 
We have Japanese style rooms, Western style rooms, and also rooms with outdoor spa where you can dip into the bathtub anytime. 

The spas are one of the best traits of Houzgawatei. In the outdoor spa which is surrounded by nature, relax in the BGM created by the waterfall and the mumoring of the stream. Please make yourself comfortable at this Yunohana Onsen which is well known for the endless amount of water provided from the hot springs. 

After you enjoy your bath time, it is time for Japanese style cuisine (Kaiseki). The food is prepared with Tanba beef, Boar meat from Tanba Shinoyama, seafood which was purchaced from Kyoto Central Wholesale Market. Enjoy the delicious, luxrious food with some of our original drinks. 

This place is perfect for some sightseeing as you can get on trams, or do some rafting at Hozugawa. You can take part in outdoor activities and sense the nature around you here.       
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Room types

Review

Relux grade

casual

Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.

Overall Rating(13 reviews)

4.2/5

5

62%

4

15%

3

8%

2

8%

1

8%

 

Rooms4.2/5

Bath4.2/5

Breakfast4.4/5

Dinner4.3/5

Services4.2/5

Other Facilities3.9/5

Mr./Ms. D.Y(53)

Total points

Stayed in

Room type

2019-09-01

Japanese style room with outdoor bath

気づかい心づかいが素晴らしいお宿です。前回、夫婦でお世話になった折も、今回幼い孫と一緒の宿泊も、変わらずに何時も気持ち良く過ごさせていただきました。感謝しております。従業員様の仕事に対する責任感則ち人間力の尊さ、『社員は宝』だと思えます。私... Read more 気づかい心づかいが素晴らしいお宿です。前回、夫婦でお世話になった折も、今回幼い孫と一緒の宿泊も、変わらずに何時も気持ち良く過ごさせていただきました。感謝しております。従業員様の仕事に対する責任感則ち人間力の尊さ、『社員は宝』だと思えます。私の病が癒えましたら、また利用させていただきます。有難うございました。

It's a great inn with a great awareness. The last time I was taken care of by my husband and wife, and staying with my young grandchildren, I was able to spend a pleasant time at all times. Thank you very much. It seems that employees have a sense of responsibility for their work, the value of human power, “employees are treasures”. If my illness is healed, I will use it again. Thank you.

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Mr./Ms. M.Y(49)

Total points

Stayed in

Room type

2019-08-11

Standard Japanese Style Room

花火大会があるため今回初めて利用させていただきました。 結論から言うと、スタッフの接客態度、館内の設備、全て最悪でした。 まず、花火大会に向かうための送迎を事前に予約していたも関わらず予約は受け付けておりませんと言われそんなはずはないと... Read more 花火大会があるため今回初めて利用させていただきました。 結論から言うと、スタッフの接客態度、館内の設備、全て最悪でした。 まず、花火大会に向かうための送迎を事前に予約していたも関わらず予約は受け付けておりませんと言われそんなはずはないと再度確認するように求めたところ間違った名前で予約されていました。また、送迎場所も間違えて伝えられていたため、1時間遅れての到着になりました。 また花火大会に向かう送迎も花火に間に合う時間に設定されておらず乗っている人は途中下車して歩いて花火会場に向かうというハメになりました。 次にお風呂場は髪の毛だらけで掃除が行き届いておらず、翌朝になっても汚いままでした。 次に夕食は、ご飯を出す順番はバラバラでご飯物とお吸い物が同時に出てくるはずなのにお吸い物は後から出てきてしかも冷めていました。 またここの館内設備は、目に余るほどの節約がされており、お風呂場が元々自動ドアのところを手動にされていたり、お手洗いの水の出はとても悪く、廊下の空調は切られていて館内はとても暑かったです。 最後に、送迎の時間を確認したところチェックアウト時間は10:00と記載されているにも関わらず最終の送迎のバスが9:50なのでそれまでにチェックアウトしてくださいと事前に伝えるべきことを帰る間際に言われました。そうなのであれば予約サイトに記載するなり事前に伝えるべきではないかと申し出たところKという女性スタッフが車で来られてないお客様なので仕方ないですねと馬鹿にするように鼻で笑ってあしらわれました。 花火大会のために素敵そうな旅館だと楽しみにしていたのに、花火も間に合わず旅館に帰ってからも最悪で最初から最後まで対応は最悪でした。 サービス業としてお客様を第一に考えるべきところが、この旅館は節約しか考えていない旅館と見受けました。 今後利用することはありません。

I used it for the first time because there was a fireworks display. From the conclusion, the customer service attitude and the facilities in the hall were all the worst. First of all, even though I had booked a transfer for the fireworks display in advance, I was told that it was not accepted and I asked you to check again that it was not so, it was booked with the wrong name It was. In addition, the pick-up location was reported incorrectly, so we arrived one hour later. Also, the pick-up for the fireworks display was not set in time for the fireworks, so the rider got off the road and walked to the fireworks venue. Next, the bathroom was full of hair and was not cleaned, and it was dirty the next morning. Next, for dinner, the order in which the rice was served was different and the rice and soup were supposed to come out at the same time, but the soup was coming out later and it was cold. In addition, the facilities in this building have been conservatively saved, the bathroom was originally set to automatic doors manually, the water in the bathroom was very bad, and the air conditioning in the corridor was turned off. And the hall was very hot. Lastly, after checking the transfer time, the check-out time is listed as 10:00, but the last transfer bus is 9:50, so you should tell in advance that you should check out before that I was just about to leave. If it is so, it was stated on the reservation site or it was told that it should be communicated in advance, and the female staff named K was a customer who was not able to come by car, so it was treated like a fool laughing like a fool It was. I was looking forward to a nice ryokan for the fireworks display, but it was the worst after returning to the ryokan, and the response was the worst from start to finish. The place where customers should be considered first as a service industry, this ryokan seemed to be a ryokan that only considered savings. It will not be used in the future.

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Mr./Ms. M.Y(24)

Total points

Stayed in

Room type

2019-05-21

Western Type Double Room

夫と初めての遠出の旅行だったので、たくさん調べた中でこちらの旅館を予約しました。 お料理は朝・夜ともに想像していたより量が多くとても美味しくて夫も大喜びでした。 温泉もゆったりくつろげて、思い出に残る旅行になりました。ありがとうございま... Read more 夫と初めての遠出の旅行だったので、たくさん調べた中でこちらの旅館を予約しました。 お料理は朝・夜ともに想像していたより量が多くとても美味しくて夫も大喜びでした。 温泉もゆったりくつろげて、思い出に残る旅行になりました。ありがとうございました。 今回は金額的なこともあり一番安いお部屋を予約したので次は室内露天風呂があるお部屋に泊まりたいと思います。またお世話になることがあるかと思うのでその時はよろしくお願いします。

As it was the first trip of the outing with my husband, I made a reservation for this inn while I checked a lot. The food was a lot more delicious than I had imagined in the morning and night, and the husband was also delighted. The hot spring was also relaxing and it was a memorable trip. Thank you very much. This time we have booked the cheapest room because of the amount of money, so next I would like to stay in a room with an indoor open-air bath. I also think that I might be indebted again, so please do not hesitate to do so.

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Facility・services

Property

Syoenso Hozugawatei

Address

1-4 Nagareda, Ashinoyama, Hiedano-cho, Kameoka-shi, Kyoto [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/SAISON/DEBIT/UFJ/UC/DC

Number of guest rooms

56 room(s)

Restaurant

Youki Dining & Bar
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Bath

There is a Noh stage surrounded by foot spas which you can enjoy while watching, at the free space. 
When you go into the bathhouse, you will frist be suprised by how high the celiing is, and by the nature that you will see through the windows. There are a variety of bath tubs inside, for example, Jacuzzi and bed baths. 
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Other facility information

Beauty Massage, Massage, Banquet Hall, Night lounges, Izakaya, Karaoke Room
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Information

In general, we ask the customers to eat their meals in the dining hall. However, if you wish to have your meals as in-room service, you will be charged 3000 yen + tax in extra.
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Notice

There are shuttle buses available for guests more than 2 people. Although they are scheduled, you will need to make a reservation in advance. 
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

From JR Kyoto Station

JR Sanin line to Sonobe to Kameoka SStation(approx. 20 mins) 
Then take the bus from Kameoka station (approx. 15 mins)

From Hankyu Karasuma Station
Hankyu Kyoto line to Umeda to Katsura station (approx. 10 mins)
Take the bus from Katsura station to Kameoka station (approx. 35 mins)
From JR Kameoka station, take the bus. (approx. 15 mins)

1-4 Nagareda, Ashinoyama, Hiedano-cho, Kameoka-shi, Kyoto

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Online

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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