Review of Suiran Luxury Collection Hotel Kyoto

Overall Rating(5 reviews)

20%

40%

20%

Rooms4.2/5

Bath3.4/5

Breakfast4.0/5

Dinner4.0/5

Services3.6/5

Other Facilities4.0/5

Mr./Ms. S.U(34)

Total points

Stayed in

Room type

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Rooms4/5

Bath4/5

Breakfast2/5

Dinner-

Services4/5

Other Facilities4/5

2019-03-21

Superior Twin Room

春の家族旅行（幼児あり）で宿泊しました。期待しすぎた感がありましたが、人力車での送迎サービス、ホテル内の庭園、雰囲気、客室などは素晴らしく、満足のいく内容でした。またスタッフさんの親切丁寧な対応もさすがで（こどもへの声掛けもうれしかった... Read more 春の家族旅行（幼児あり）で宿泊しました。期待しすぎた感がありましたが、人力車での送迎サービス、ホテル内の庭園、雰囲気、客室などは素晴らしく、満足のいく内容でした。またスタッフさんの親切丁寧な対応もさすがで（こどもへの声掛けもうれしかった）、ミスがあっても、マネージャーさんのフォローがあり安心しました。１つ大変残念なことは、楽しみにしていた朝食で和食と洋食を注文しましたが、和食は小鉢などの提供がなく白飯、味噌汁、焼魚のプレートのみでした。また洋食もオムレツとパンのみでその他の提供がされませんでした。今後は１人のスタッフが忘れても他のスタッフがテーブルに来ているので気づけるレベルになってほしいと願っています。

We stayed at a family trip in spring (with infants). There was a feeling that I was expecting too much, but the transfer service by rickshaw, the garden in the hotel, the atmosphere, the rooms, etc. were wonderful and satisfying. The staff's kind and courteous response was also true (the call to the children was also nice), and even if there were mistakes, I was relieved with the manager's follow-up. One very disappointing thing was that I ordered Japanese and Western dishes at the breakfast I was looking forward to, but there was no provision of small bowls, etc., and the Japanese food was only white rice, miso soup, grilled fish plates. In addition, Western food was not offered other only by omelet and bread. I hope that in the future, even if one staff member forgets, another staff member is coming to the table, so I want them to be aware of it.

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Mr./Ms. T.O(25)

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