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白馬ハイランドホテル
Hakuba Highland Hotel

casual Resort
Hakuba Highland Hotel / Nagano Hakuba・Kotani 83

Overview

Hakuba-mura, Nagano is known for the magnificent landscape of the Northern Alps (Hida Alps) and the clear air.
As there are 5 different hot spring sources, it is known as the "Town of Hot Springs" and everyone can enjoy the Onsen as much as they like.

The place perfect to experience all of these traits of Hakuba is "Hakuba Highland Hotel". 

When you step into the entrance, you will be welcomed by the panorama view of the Northern Alps through the humongous window. 
In Winter, the fireplace will be lit, changing the room into a room with warm, welcoming ambiance. 

In the Japanese or Western guest rooms, you can also get a great view of the magnificent Northern Alps. Enjoy this breathtaking view in this comfortable room.

The magnificent view can be also viewed from the hot spring bath at our hotel. 
The scenery from the open outdoor spa and the inside spa that exposes the traits of the woods, is as beautiful as if you are looking at a picture. 

In addition, you can enjoy some food at the hotel, a buffet with local products for example. Please enjoy your stay at "Hakuba Highland Hotel" provided with services perfect for the season.      
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Room types

Review

Relux grade

casual

Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.

Overall Rating(16 reviews)

4.4/5

5

44%

4

56%

3

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2

-%

1

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Rooms3.8/5

Bath4.5/5

Breakfast4.3/5

Dinner4.3/5

Services4.4/5

Other Facilities3.7/5

Mr./Ms. P.C(46)

Total points:

Select Date:2019-02-11

In general the staff are kind. One staff member, maybe the manager was particularly kind and keen to make sure our stay... Read more In general the staff are kind. One staff member, maybe the manager was particularly kind and keen to make sure our stay was cozy. When seeing us by the fireplace in the lobby, he came by and showed us the free coffee available (even though we didn't drink it) and also added extra wood into the fire place to make sure we were warm. Very good service! Although the location is a little bit away from the ski resorts, transportation is still easy and takes no more than 10-15 min. Other than that, everything was well managed. Normally I do not enjoy buffet but Hakuba Highland offered a great variety of very fresh food and we all enjoyed it. Really love the onsen and we could smell the scent of wood as soon as we entered the corridor going to the onsen. Will definitely going to stay there again if we go to Hakuba again.

In general the staff are kind. One staff member, maybe the manager was particularly kind and keen to make sure our stay was cozy. When seeing us by the fireplace in the lobby, he came by and showed us the free coffee available (even though we didn't drink it) and also added extra wood into the fire place to make sure we were warm. Very good service! Although the location is a little bit away from the ski resorts, transportation is still easy and takes no more than 10-15 min. Other than that, everything was well managed. Normally I do not enjoy buffet but Hakuba Highland offered a great variety of very fresh food and we all enjoyed it. Really love the onsen and we could smell the scent of wood as soon as we entered the corridor going to the onsen. Will definitely going to stay there again if we go to Hakuba again.

Mr./Ms. K.K(52)

Total points:

Select Date:2019-05-11

Reluxの掲載写真を見て、こんな風景見てみたい!と思い、予約しました。 が、2食とも苦手なバイキングです。 あまり期待を持たず、あの風景を目指して出かけました。 当たりでした!このホテル! 外観は確かに古い。 でも景色は写真以上! レスト... Read more Reluxの掲載写真を見て、こんな風景見てみたい!と思い、予約しました。 が、2食とも苦手なバイキングです。 あまり期待を持たず、あの風景を目指して出かけました。 当たりでした!このホテル! 外観は確かに古い。 でも景色は写真以上! レストランや露天風呂からの景色は本当に素晴らしい。 でももっと感激したのはスタッフの方々です。 朝食時、コーヒースプーンで2つ切りのキウイに格闘中。 よろしければお使いくださいと、先がギザギザになったスプーンを。 廊下では笑顔で挨拶をしながら端に寄って通路を譲り、目の前の山を見ながら悩む夫に、山の名前の書いたプリントを渡しながら山の説明をしてくれるなど、目配り、気配りの出来るスタッフがいる素晴らしいホテルでした。 期待以上の素晴らしい風景に感激し、スタッフの方々の心ある応対に満足しました。

Look at the photos posted on Relux, and I want to see this landscape! I thought, I made a reservation. However, I am not good at two meals. I did not have much hope and went out for that landscape. It was hit! This hotel! The appearance is certainly old. But scenery is more than photograph! The views from the restaurant and the open-air bath are really wonderful. But it was the staff who were more impressed. At breakfast, I'm fighting with two spoons of kiwi with a coffee spoon. Please use it if it is good, and the spoon that the tip became jagged. In the hall, I smile and greet the end while passing the aisle, looking at the mountain in front of me and giving a description of the mountain while giving a print with the name of the mountain to the troubled husband. It is a great hotel with staff who can I was impressed by the wonderful scenery beyond expectations and was satisfied with the kindness of the staff.

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Mr./Ms. D.M(43)

Total points:

Select Date:2019-05-02

建物は古いものの、スタッフの対応が素晴らしく、気持ちよく過ごせました。 建物が古いと言っても、リメークはしてあり、温かみさえ感じます。 また、サービスですが、古き良きホテルが残っており懐かしさを感じました。例えば、洋室でも茶菓子があった... Read more 建物は古いものの、スタッフの対応が素晴らしく、気持ちよく過ごせました。 建物が古いと言っても、リメークはしてあり、温かみさえ感じます。 また、サービスですが、古き良きホテルが残っており懐かしさを感じました。例えば、洋室でも茶菓子があったり、浴衣がmサイズのみの設置だったり(これは本来フロントで事前にサイズ伺いがあるとペインにならないのですが。。)、子供のちゃんちゃんこ貸出サービスがあったり。。 また、白馬に旅行の際は利用させてもらいたいです。

Although the building was old, the staff's response was wonderful and I was able to spend pleasantly. Even if the building is old, it is remake and it feels even warmer. In addition, it was service, but old good hotel remained and felt nostalgia. For example, there are tea confections even in Western-style rooms, and the yukata is only installed in m size (this does not become a pane if there is a size scooping beforehand at the front desk originally). . . In addition, I want to use it when traveling to Hakuba.

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Facility・services

Property

Hakuba Highland Hotel

Address

21582 Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano Prefecture [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/UC/DC

Number of guest rooms

74 room(s)

Restaurant

Breakfast and Dinner will be buffet style!
Please enjoy your meals at the restaurant on the 2nd floor with an outstanding view of the scenery.

Dinner buffet: 18:00-20:30
Breakfast buffet: 7:00-9:00
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Bath

One of the best parts of your vacation will be the two public baths in the hotel which is from the homemade hot springs, Hakuba Himekawa Onsen. Both baths have a superior view of the Alps.

【Tenjin no yu】
This place was originally known by the local people as a Special Seat with a fabulous and open view of the Northern Alps. Inside Spa, Outdoor Spa, Sauna

【Warabitaira no yu】
A public bath that opend in October 2016. It was created with the concept "The Northern Alps from the spas". There are bathtubs with overflowing water, and as this bath is only for hotel guests, please feel free to relax and make yourself feel at home. Two inside bath tubs and an outddor spa.

【Warabitaira no yu; Private Bath】
The long awaited private bath is now here! Please enjoy the scent of cypress in the private space. There is a washing space equipped in this private bath.
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Other facility information

Please contact the hotels/ryokans directly for more details.
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Information

【About pick up】
If you are coming to Hakuba by JR or bus, we will try our best to prepare a pick up for you. In general, we have shuttle services available from 8:00 to 18:00. However, if it is possible to pick you up at other times, we will. 

Although closest station or bus stop is Hakuba Station and Hakuba-cho bus stop, we can arrange a pick up to Happo bus terminal. We can also send you to Happ bus terminal, so please feel free to tell us if you like.

The hotel is 20 minutes away from Hakuba. If you like, you can try start walking, and if you get bored, you can call us in between. 
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Notice

【About the floors of the guest rooms】
When you book a guest room on the side of the Alps, we will allocate the reservations to the rooms from the top floor. 
Please be aware that we cannot accept any requests about which floor you would like to stay.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

When you arrive at either Hakuba Station or Hakuba-cho bus stop, please call the hotel for a pick up. We will prepare free shuttle services. 

From Tokyo: Get off at Nagano Station on the Nagano Shinkansen. From the East Exit of Nagano Station, get on a bus to Hakuba Station. (Bus ride: 60 mins)
Get on express trains like Azusa Express Train, and transfer at Matsumoto Station to Oito line. Get off at Hakuba Station.
From Shinjuku Station, get on a Expressway bus to Hakuba, and get off at Hakuba-cho bus stop.

From Nagoya: Get on the Shinano Express Train. Transit at Matsumoto Station to Oito line and get off at Hakuba Station (90 mins). 

21582 Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano Prefecture

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Offline

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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