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ウトコ オーベルジュ&スパ Utoco Auberge & Spa

Resort
  • Kochi > Muroto
Utoco Auberge & Spa / Kochi Aki・Muroto 130

Overview

Why not leave one's body to the natural rhythm away from the everyday life?
The only things that greet one are the sky and the sea and overflowing green.
Welcome to a relaxing space.

The concept of this hotel is "Beauty Auberge".
A stylish restaurant emphasizing white with the image of a passenger ship will produce an unforgettable moment.
A dish that receives the love from the sea and the earth, the local ingredients raised in a rich natural setting, and the ingredients that the chefs choose. Carefully selected ingredients are used to create dishes considering beauty and health.
Spend a bliss moment with a special course where one's eyes and tongue are pleased.

All the rooms in the ocean view offer space for one to return to one's neutral self.
Each room has a simple, modern design as if allowing one to draw the sky and the sea.
One would mistake the scenery from the window as a piece of art in a frame.
The sunset over the horizon will show one a fantastic world.

Because the indoor pool uses deep sea water, abundant minerals envelop the whole body and promote metabolism of skin cells.
It gently wraps the body and mind tied to everyday life.

This is the time to spend thinking only about one's own mind and body.
Please enjoy a special relaxation time.      
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Room types

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(44 reviews)

4.3/5

5

48%

4

36%

3

9%

2

7%

1

-%

 

Rooms4.3/5

Bath3.8/5

Breakfast4.3/5

Dinner4.3/5

Services4.2/5

Other Facilities4.0/5

Mr./Ms. H.S(62)

Total points

Stayed in

Room type

2019-09-23

Superior Room

ハイグレード?なホテルで安心してたのですが 期待を裏切られてしまいました^_^、 と言っても1人2食付き2万からのホテルなので ハイグレードでは無いのですが、、、 色々ありすぎて旅行から戻って来て笑うしか、、 失敗した旅行の思い出... Read more ハイグレード?なホテルで安心してたのですが 期待を裏切られてしまいました^_^、 と言っても1人2食付き2万からのホテルなので ハイグレードでは無いのですが、、、 色々ありすぎて旅行から戻って来て笑うしか、、 失敗した旅行の思い出にはなりましたが^_^ まずはチェックイン時、事前にメールでやり取りさせて頂いていたのですが当日、担当した人が休みで把握出来ていませんでした^_^、 夕食、朝食の予約の件。メッセージの文面。 チェックインの前にプールに案内して頂く様にお願いしてたのですがそちらの対応も無し。 次にチェックインまでの間、図書ルームに通されたのですがサービスドリンクもセルフで説明も無くコーヒーも出ないし^_^、やっと部屋の準備が出来て部屋に入っても説明もなし、更に窓ガラスは汚れたまま^_^、。台風の次の日で仕方ないと言えば仕方ないのですが、しかし共有のスペースは何故か綺麗^_^、。図書ルームも部屋と同じ並びですが綺麗?。部屋から景色が窓ガラスの汚れで最悪。部屋からの景色が売りなのに^_^、 更に妻に2時間のエステを予約して置いたのですが予約時間を前倒しに告げられ、ずらすと時間が短いコースになると言われるし^_^、。事前に予約して確認して置いたのですがこれも把握されて無く、エステは妻へのサプライズプレゼントなので妥協出来ず支配人を呼んで問題解決?^_^、 当初の時間からになりました不愉快な思いは残り、夕食で通された席が入口のすぐ横の窓ぎわで、有り得ない場所^_^、窓ぎわで無くても他の席の方がマシと思いましたが、ここは我慢、妻への感謝プレゼント旅行、ここからは怒らず我慢^_^、更に宿泊特典の乾杯用のグラススパーリングワインが限定のワンドリンクに^_^、仕方無しにワインで乾杯して、追加でグラススパーリングワインを^_^、食事担当からはチェックインからの不手際のお詫びと言う事で追加ドリンクはサービスになりましたが、本音はそんなサービスより気持ちのこもった対応をして貰いたいと^_^、 スタッフは掛け持ち業務?良いスタッフもいれば 接客サービス対応が出来ないスタッフも居て良いスタッフに当たればハッピーに。戻って色々口コミサイトを見て今までも有ったみたいで今後も改善は?記念日で無くて良かったです^_^担当スタッフからのお詫びも無し

High grade? I was relieved at a hotel ^ _ ^ Because it is a hotel from 20,000 people with 2 meals per person It is not a high grade, but ... There are so many things to come back from the trip and laugh, It was a memory of a failed trip ^ _ ^ First of all, at the time of check-in, I exchanged emails in advance, but on that day, the person in charge was not able to grasp on holiday, ^ _ ^, Reservations for dinner and breakfast. Message text. I asked the pool to check in before check-in, but there was no response. The next time I checked in, I was taken to the library room, but there was no service drink, no self explanation, no coffee, ^ _ ^, finally the room was ready and there was no explanation even if I entered the room, and more The window glass remains dirty ^ _ ^. I can't help saying the next day of the typhoon, but the common space is beautiful ^ _ ^. The library room is the same as the room, but is it beautiful? . The view from the room is the worst because of the dirty window glass. The view from the room is for sale ^ _ ^, I also booked a 2-hour beauty treatment salon for my wife, but I was told that the reservation time was ahead of schedule. I made a reservation in advance and confirmed it, but this was not grasped and the beauty salon was a surprise present for my wife. ^ _ ^, The unpleasant feeling that came from the original time remains, the seat passed for dinner is a window next to the entrance, an impossible place ^ _ ^, even if it is not a window, other seats are better But here is patience, thanks gift trip to my wife, patience without anger from here ^ _ ^ Toast with, and additional glass sparring wine ^ _ ^, the drinks from the check-in apologize from the check-in, the additional drink became a service, but the real intention was more emotional than such a service If you would like to respond ^ _ ^, Is the staff in charge? If you have good staff If there is a staff who can not handle customer service, there will be a happy staff. Go back and look at the various word-of-mouth websites, it seems like it has been so far. It was good not to be an anniversary ^ _ ^ No apology from the staff in charge

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Mr./Ms. K.T(Private)

Total points

Stayed in

Room type

2019-09-15

Standard Room

記念日の旅行にとここを選びました。スパの予約をするも返信が来るのが遅く、予約希望時間をこちらがすぐに返事するもまた返信が遅く挙句にその予約はもう埋まりました。と。 聞かなかったこちらも悪かったですが記念日のデザートプレートを用意お願い... Read more 記念日の旅行にとここを選びました。スパの予約をするも返信が来るのが遅く、予約希望時間をこちらがすぐに返事するもまた返信が遅く挙句にその予約はもう埋まりました。と。 聞かなかったこちらも悪かったですが記念日のデザートプレートを用意お願いしたら、ハッピーバースデーのチョコプレートだけ。 別のデザートプレートが用意されるのかと思っていたのに誕生日の彼に悪かったなと反省。 部屋はコーヒーの雫や埃や窓ガラスの汚れ、古いなりに掃除が行き届いていればそんなことは思わないのですが…。 ライブラリーに掃除道具があったり。 この価格帯のホテルや宿に今まで何度も宿泊していますが、非日常的な感じはあまり感じられず、わざわざ室戸岬まで足を伸ばしていった割には…と思いました。 割高な感じに感じられてしまって残念。 もう行くことは無いと思います。

I chose this for my anniversary trip. Even though I made a reservation for the spa, the reply was late, but I was able to reply immediately to the desired reservation time, but the reply was late and the reservation was already filled. When. I didn't ask, but it was bad, but if you asked for the anniversary dessert plate, only a happy birthday chocolate plate. I wondered if another dessert plate would be prepared, but I thought it was bad for him on his birthday. I don't think that would be the case if the room was cleaned of coffee scum, dust, window glass, and old cleaning. There are cleaning tools in the library. I've stayed at hotels and inns in this price range many times, but I didn't feel unusual, and I thought that I had to bother to reach Muroto Cape. It's a shame because it feels expensive. I do n’t think I ’ll go anymore.

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Mr./Ms. N.U(45)

Total points

Stayed in

Room type

2019-08-26

Standard Room

今回は10回目の利用でした。 連泊の特典があるともっといいと思います。 あらかじめ2泊目のメニューをお知らせいただけるようにお願いしていましたが 連絡がありませんでした。とても残念です。 当日も、渡されたメニューカードの記載... Read more 今回は10回目の利用でした。 連泊の特典があるともっといいと思います。 あらかじめ2泊目のメニューをお知らせいただけるようにお願いしていましたが 連絡がありませんでした。とても残念です。 当日も、渡されたメニューカードの記載内容が違っていて、口頭で説明を してもらいましたが、それであれば、手間はかかりますが、作り直すとか そういった’’もてなし’’に主眼をおいたサービスが欠けているように思います。 プールや、建物の屋根の劣化が目に入って、心配しています。 維持が難しい立地だとは思いますが、がんばってほしいところです。 建物や設備、お部屋から見える風景に見合ったサービスや接客に期待しています。

This was the 10th use. I think it would be better if there was a special benefit for consecutive nights. I asked for the menu for the second night in advance, but there was no contact. It is very disappointing. On that day, the contents of the menu card that was given were different, and I was asked to explain it verbally, but if that was the case, it would take time, but I focused on `` hospitality '' such as remaking it I think the service is lacking. I'm concerned about the deterioration of the pool and the roof of the building. I think it is a difficult location to maintain, but I want you to do my best. We look forward to services and customer service that match the landscape seen from the building, equipment, and rooms.

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Facility・services

Property

Utoco Auberge & Spa

Address

Murotomisakicho 6969-1, Muroto City, Kōchi Prefecture [View map]

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS

Number of guest rooms

17 room(s)

Restaurant

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Bath

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Other facility information

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Information

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Notice

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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

Aeroplane:
From Haneda Airport to Kōchi Airport

JR:
Shinkansen Okayama Station~Change train at Gomen Station to Dosan Line~Alight at Nahari Station

・Free shuttle service
There is a free shuttle service once a day between Kōchi Airport, Nahari Station and the hotel. Please reserve via email up to 4 days in advance.(info@utoco.jp)
【Pick-up】Kōchi Airport 13:00→Nahari Station 14:15→Utoco 15:00
【Send-off】Utoco 11:00→Nahari Station 11:45→Kōchi Airport 13:00
※It will depart on time.

Murotomisakicho 6969-1, Muroto City, Kōchi Prefecture

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