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フェニックスウィング白馬 Phoenix Wing Hakuba

casual Condominium
  • Nagano > Hakubamura
Phoenix Wing Hakuba / Nagano Hakuba・Kotani 36


Spend time with your beloved dog, wherever, whenever.
Enjoy a special stay at Phoenix Wing Hakuba, tucked away at the foot of the Japanese Alps.

Guests need not worry about bringing all the necessities for their dogs, as the hotel is equipped with the essentials, from the toilet sheets and bowls to walking bag in the guestrooms, as well as rental items such as leads, cages, and life jackets.
Additionally, there are lead hooks and toilet corner within the hotel.

The 2 spacious dog runs on the grounds are surrounded by trees, and your dogs are sure to enjoy themselves!

Relax in the guestroom after an active day.
The 17 cottages located on the vast 6500㎡ grounds are all duplex-style lodgings, and are comfortable spaces.
In the winter, warm yourself in front of the crackling fire.

Dinner is served in the 100-year-old log house restaurant.
For the guests there is gorgeous creative cuisine, while the pooches are treated to a special menu with plenty of vegetables from Shinshu.
Each and every dish created by the chefs is sure to leave a lasting memory.

Japanese Alps, with beautiful and varying scenery each season.
Experience a unique happiness with your dog at the foot of the magnificent mountains.      
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Room types


Relux grade


Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.

Overall Rating(4 reviews)


















Other Facilities3.8/5

Mr./Ms. K.N(21)

Total points

Stayed in

Room type


Maisonette Suite - No Kitchen

夜ご飯も朝ごはんも美味しかったですし、 スタッフさんたちも優しく、 お部屋も、犬たちがストレスなく自由に過ごせる環境でとても快適でした。 また、誕生月の下の犬のお祝いをして頂いたり、 犬たちの椅子もあって、 犬も家族という扱いにな... Read more 夜ご飯も朝ごはんも美味しかったですし、 スタッフさんたちも優しく、 お部屋も、犬たちがストレスなく自由に過ごせる環境でとても快適でした。 また、誕生月の下の犬のお祝いをして頂いたり、 犬たちの椅子もあって、 犬も家族という扱いになっていたのが、 家族共々とても感動しました。 また白馬に訪れた際に利用したいと思います!

The dinner and breakfast were delicious, the staff were kind and the room was very comfortable in an environment where the dogs could spend time freely without stress. Also, there was a celebration for the dog under the birth month, and there were chairs for the dogs, and the dog was treated as a family. I would like to use it again when I visit Hakuba!

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Mr./Ms. S.N(54)

Total points

Stayed in


いつも快適に過ごさせてもらってます。食事も今回は、初めてのメニューでしたが美味しく頂きました。朝はんも中々和食を食べる機会が少なく、良かったです。スタッフさんも相変わらずワン子に優しく、家のワン子も可愛いがってもらい大喜びしてました。こちら... Read more いつも快適に過ごさせてもらってます。食事も今回は、初めてのメニューでしたが美味しく頂きました。朝はんも中々和食を食べる機会が少なく、良かったです。スタッフさんも相変わらずワン子に優しく、家のワン子も可愛いがってもらい大喜びしてました。こちらのわがままを少し言わせてもらうと、フロントのソファーが無くなったのが残念だったのとドックランにアジリティの設備がついたのは良かったのですが、ウンコが落ちてたのが残念でした。

I will always be comfortable. The meal was also the first menu this time, but it was delicious. There were few opportunities to eat Japanese food in the morning and it was good. The staff were also kind to Oneko as ever, and the Oneko at the house was so delighted that she was cute. It was disappointing that the front sofa was lost, and it was good for the dock run to be equipped with agility equipment, but it was disappointing that the unko was falling. .

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Mr./Ms. S.N(54)

Total points

Stayed in


今回はワン友さんを誘って、誕生日祝いのお泊まりでした。今回が四度目になります。一緒に泊まったワン友さんもたいへん喜んでおり、良かったです。部屋も暖かくて快適でしたが、二階の和室の電球が切れていたり、ブラインドが壊れてたり、細かい不具合があり... Read more 今回はワン友さんを誘って、誕生日祝いのお泊まりでした。今回が四度目になります。一緒に泊まったワン友さんもたいへん喜んでおり、良かったです。部屋も暖かくて快適でしたが、二階の和室の電球が切れていたり、ブラインドが壊れてたり、細かい不具合がありました。そういうチェックは確実にしてもらいたいと思いました。

This time I invited my friend, I stayed for a birthday celebration. This time will be the fourth time. Wan friend who stayed together was also very happy, it was good. The room was also warm and comfortable, but the light bulb in the Japanese style room on the second floor was burned out, the blinds were broken, there were minor troubles. I thought that such check should be made sure.

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Phoenix Wing Hakuba


22305 Kamishiro, Hakuba, Kitaazumi District, Nagano [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

17 room(s)


The chefs makes the dishes with love and care, using plenty of seasonal ingredients.

Enjoy your meals at Phoenix Wing Hakuba surrounded by nature in a 100-year-old log house restaurant. Along with the skills of the professional chefs, enjoy the showy Western presentations of the food on Japanese-style plates.
*As the ingredients are carefully selected by the chefs, the menu varies depending on the season.

Please make your way to the restaurant at 18:30.
Dinner can be prepared for up to 12 groups.
Guests who would like to opt for dinner need to reserve it separately.

Breakfast is available as a buffet.
Get your fill of all of your favorite dishes before you begin your day.
On sunny days, you can enjoy your breakfast on the terrace.
Breakfast available 7:30 - 9:00.

*Depending on the number of guests, there may be table service for breakfast instead of buffet.
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Please contact the hotels/ryokans directly for more details.
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Other facility information

Phoenix Wing Hakuba is designed to ensure that guests can have their beloved dogs by their side at all times. There are sturdy lead hooks throughout the hotel. Dogs are also valued guests at this hotel, and there are plenty of amenities provided for them in the guestrooms.

Amenities for Dogs
Toilet sheet, waste bags, deodorizing spray, mosquito repellent device, spoon, bowls for food and water (available for small and big dogs), hair remover for floor, lead hook, flashlight, drying rack

You may worry about traveling with your dog, especially having their toilet in an unfamiliar place. However, there are toilet corners throughout the hotel, so there is no need to worry about your dog having an accident.

Toilet Corner (can be used freely)
Toilet sheets, waste bags, deodorizing spray, towel, tissues
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Guests can spend all of their time with their dogs at Phoenix Wing Hakuba. To make sure that even dogs that are traveling for the first time will feel at ease, there are dog-loving staff who are ready to help.
*Leads, cages, and life jackets can be rented for free. Please ask a member of staff if you wish to avail of them.

There are 2 dog runs at Phoenix Wing Hakuba. Enjoy playing with your dog! There are benches at the dog runs.
*Please note that one of the dog runs cannot be used from late November to early May due to snow.
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Please read through the following to ensure a comfortable stay for all.
・Please soothe your dog immediately if they get overly excited and barks or causes other disturbances.
・Please use a lead at all times when not in the guestroom.

Please note that the following dogs cannot stay at the hotel:
・Dogs in heat
・Dogs that usually stay outdoors
・Dogs that have not been vaccinated against rabies

*There are stairs to the bathroom and other rooms. Guests who cannot use stairs should inquire for details.
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  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.


Access by public transportation.

From Tokyo
Take the Special Express Super Azusa from JR Shinjuku Station to Hakuba Station (approx. 4 hours), and take a taxi to Phoenix Wing Hakuba (approx. 5 minutes)

*Special Express Super Azusa only runs once or twice a day. Please inquire in advance.

22305 Kamishiro, Hakuba, Kitaazumi District, Nagano

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