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ホテルソニア小樽 Hotel Sonia Otaru

casual Business Hotel
  • Hokkaido > Otaru

Review of Hotel Sonia Otaru

Overall Rating(22 reviews)

4.2/5

5

41%

4

41%

3

14%

2

5%

1

-%

 

Rooms4.3/5

Bath4.0/5

Breakfast4.0/5

Dinner5.0/5

Services4.2/5

Other Facilities3.9/5

Mr./Ms. T.N(53)

Total points

Stayed in

Room type

2018-11-08

Standard Twin

there was no mentioning before we check in that there was building work at the hotel. We have to drag along our luggages... Read more there was no mentioning before we check in that there was building work at the hotel. We have to drag along our luggages due to the work in front of the hotel. Once we made it to the reception, there was no help at all.

there was no mentioning before we check in that there was building work at the hotel. We have to drag along our luggages due to the work in front of the hotel. Once we made it to the reception, there was no help at all.

Mr./Ms. Y.S(Private)

Total points

Stayed in

Room type

2019-10-03

Double Suite

房間很大!飯店位置非常好!早餐選擇多樣也好吃!房間跟大廳重新裝修的不錯!但是房間內的浴室的部分就感覺有點太舊了!尤其是擺放浴巾的架子非常老舊跟不搭!那個藤架黑黑髒髒的⋯⋯看了很不舒服!是唯一讓我感到不太ok的部分!

The room is big! The location of the hotel is very good! The choice of breakfast is varied and delicious! The room and the lobby have been renovated very well! But the part of the bathroom in the room feels a bit too old! Especially the shelf where the towel is placed is very old and not! The dark and dirty cockroach of the pergola looked very uncomfortable! It's the only part that makes me feel less ok!

Read in English

Mr./Ms. M.M(Private)

Total points

Stayed in

Room type

2019-06-27

Canal superior twin

スタッフ方々的確でとても親切でしたありがとー 部屋も眺望最高です温泉もお湯景色も最高ですとても気に入りました又行きたいです朝ご飯も美味しくおしやれでしたお気に入りです

The staff were accurate and very kind, but the rooms were the best, the views were the best, the hot springs and the views were the best, I really liked it, I wanted to go, and the breakfast was a delicious treat.

Read in English

Mr./Ms. A.I(Private)

Total points

Stayed in

Room type

2019-06-16

Deluxe Accessible Twin

お風呂が 少し緩かった。

The bath was a bit loose.

Read in English

Mr./Ms. Y.O(45)

Total points

Stayed in

Room type

2019-06-06

Standard Twin

運河側のお部屋にしていただき、ありがとうございました。 お部屋は新しくとても使い勝手のよい仕様でしたが、バスルームのタイルやランプはアンティーク調でノスタルジックな雰囲気が素敵でした。 お風呂も快適で、ベッドも枕も寝心地よく、ゆっくり休... Read more 運河側のお部屋にしていただき、ありがとうございました。 お部屋は新しくとても使い勝手のよい仕様でしたが、バスルームのタイルやランプはアンティーク調でノスタルジックな雰囲気が素敵でした。 お風呂も快適で、ベッドも枕も寝心地よく、ゆっくり休めました。

Thank you for making the room on the canal side. The rooms were new and very user-friendly, but the bathroom tiles and lamps were antique and nostalgic. Bath was comfortable, and both bed and pillow were comfortable, and rested slowly.

Read in English

Mr./Ms. H.U(43)

Total points

Stayed in

Room type

2019-06-04

Canal superior twin

部屋も新しくて綺麗で満足でした。 また機会があれば利用させていただきます。

The room was new and clean and satisfied. In addition, I will use it if there is an opportunity.

Read in English

Mr./Ms. H.W(Private)

Total points

Stayed in

Room type

2019-04-30

Comfort Twin

連休とはいえ、早くから予約してたのに、2Fの角部屋をあてがわれた。違う部屋にしてもらえないかと頼んでも、出来ないとのこと。始めからその部屋なら価格をもう少し下げて欲しかった。払った金額と満足度の伴わない宿泊となりました。その姿勢はいかがなも... Read more 連休とはいえ、早くから予約してたのに、2Fの角部屋をあてがわれた。違う部屋にしてもらえないかと頼んでも、出来ないとのこと。始めからその部屋なら価格をもう少し下げて欲しかった。払った金額と満足度の伴わない宿泊となりました。その姿勢はいかがなものかと思います。友人、知り合いには勧められないという感を持ちました。

Although it was consecutive holidays, I booked a 2F corner room even though I made reservations early. If you ask me to get a different room, I can not do it. I would like to lower the price a little if it was the room from the beginning. The accommodation was not accompanied by the amount paid and the degree of satisfaction. I think that attitude is what kind of thing. I felt that I was not recommended to my friends and acquaintances.

Read in English

Mr./Ms. K.M(58)

Total points

Stayed in

Room type

2019-04-13

Deluxe Twin

この度は お世話になりました。お部屋が広く綺麗で運河を見下ろすことが出来、とても良かったです。 新しくオープンしたSPAも利用させて頂きました。小樽は女子旅が多いと思います。女湯が もう少し広ければ…と思いました。洗い場が足りない感じでし... Read more この度は お世話になりました。お部屋が広く綺麗で運河を見下ろすことが出来、とても良かったです。 新しくオープンしたSPAも利用させて頂きました。小樽は女子旅が多いと思います。女湯が もう少し広ければ…と思いました。洗い場が足りない感じでした。 また利用させて頂きます。

I appreciate your kindness at this time. The room was large and clean and I was able to look down on the canal. We also used the newly opened SPA. I think Otaru has a lot of girls traveling. I thought that if the woman's bath is a little more spacious. It was a feeling that the washroom was not enough. I will use it again.

Read in English

Mr./Ms. K.H(56)

Total points

Stayed in

Room type

2019-04-02

Canal superior twin

お部屋の窓が汚れていたこと、カーテンに汚れがあったこと、それが残念でした。 それ以外はとても良かったです。 カフェのウェルカムコーヒーサービスがあるともっといいですね。 また利用したいです。 お世話になりました。

It was a pity that the windows in the room were dirty and that the curtain was dirty. Other than that, it was very good. It would be better if there was a welcome coffee service at the cafe. I still want to use it. thank you for helping me.

Read in English

Mr./Ms. Y.M(Private)

Total points

Stayed in

Room type

2019-03-23

Comfort Twin

チェックイン時に非常に丁寧な接客をいただいたのだが外国人旅行者が多かったためチェックイン可能時間すぐにお伺いしたのだがチェックインに1時間近く掛かった。窓口を2つにしているのだからその時の客層に応じて列を分けるなりの対応を頂ければよかった。... Read more チェックイン時に非常に丁寧な接客をいただいたのだが外国人旅行者が多かったためチェックイン可能時間すぐにお伺いしたのだがチェックインに1時間近く掛かった。窓口を2つにしているのだからその時の客層に応じて列を分けるなりの対応を頂ければよかった。 朝食会場にしても料理を小出しに補充したりと好感は持てたのだがピークの時間をあえて避けて行ったにも関わらず入店出来ない人で順番待ちになっていた。宿泊者数に対して座席数的にキャパオーバーなのかなと思いました。席の片付けなどはテキパキやられていたので余計にそう思います。それ以外は立地とお値段含めて非常に満足度が高いホテルだと思います。

We received very polite customer service at the time of check-in, but there were a large number of foreign travelers, so we checked in immediately after check-in, but it took nearly an hour to check-in. Because it has two windows, it would have been nice if I could handle the line according to the customer base at that time. Even at the breakfast room, I could feel that I could add food to a small serving, but I was waiting for someone who couldn't enter the store despite the fact that they avoided the peak time. I thought it would be a capacity over in terms of the number of guests. I think so much because I was cleaning up the seats and so on. Other than that, I think it is a very high satisfaction hotel, including location and price.

Read in English

Mr./Ms. F.X(Private)

Total points

Stayed in

Room type

2018-12-27

Deluxe Family Triple

整間酒店充滿著歐式感覺,很舒服很特別。頂層的浴場使用我設備亦是頂級的。

The whole hotel is full of European feel, very comfortable and special. The top floor baths are also top-notch with my equipment.

Read in English

Mr./Ms. M.K(32)

Total points

Stayed in

Room type

2018-08-05

Standard Twin

駐車場の誘導時にはとても親切にしていただきました。お部屋も広くきれいに清掃されていて気持ちよく過ごしました。

I was very kind at the time of guiding the parking lot. The rooms were also clean and spacious and I felt comfortable.

Read in English

Mr./Ms. T.I(47)

Total points

Stayed in

Room type

2018-08-08

Large Twin A

2日間、快適に過ごせました。 ありがとうございました。 お部屋からの眺めがとても良かったです。 また利用させていただきます。

I could spend comfortably for two days. Thank you very much. The view from the room was very good. I will be using this again.

Read in English

Mr./Ms. T.S(Private)

Total points

Stayed in

Room type

2019-10-03

Canal superior twin

No comment from this user.

Mr./Ms. P.T(36)

Total points

Stayed in

Room type

2019-06-03

Canal superior twin

No comment from this user.

Mr./Ms. S.S(53)

Total points

Stayed in

Room type

2019-05-27

Canal standard twin B

No comment from this user.

Mr./Ms. S.Y(46)

Total points

Stayed in

Room type

2019-05-11

Canal standard twin B

No comment from this user.

Mr./Ms. D.L(Private)

Total points

Stayed in

Room type

2019-02-01

Canal standard twin A

No comment from this user.

Mr./Ms. N.O(52)

Total points

Stayed in

Room type

2019-01-31

Canal standard twin A

No comment from this user.

Mr./Ms. K.Y(34)

Total points

Stayed in

Room type

2018-12-08

Canal standard twin B

No comment from this user.

Mr./Ms. S.L(Private)

Total points

Stayed in

Room type

2018-12-08

Canal standard twin B

No comment from this user.

Mr./Ms. H.I(31)

Total points

Stayed in

Room type

2018-07-20

Standard Twin

No comment from this user.

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