ダブルツリーbyヒルトン沖縄北谷リゾート Double Tree by Hilton Okinawa Chatan Resort

Notice from the hotel

About hygiene measures at Hilton Tokyo
Hilton's new hygiene standard "Hilton Clean Stay," with RB, a manufacturer of cleaning and disinfecting products such as Lysol and Dettol, and Mayo Clinic, one of the leading medical institutions in the United States. In partnership, we will take steps to ensure that our customers enjoy a cleaner and safer stay than ever.
<Thorough Hilton Clean Stay from check-in to check-out>
Online: You can find out more about Hilton hygiene measures on the Hilton Clean Stay dedicated page "https://www.hilton.com/en/corporate/cleanstay/" on our website, even before you travel. You can check. We will also notify you on the Hilton Group hotels website if we have implemented new cleaning procedures.

Lobby: Customers who wish to check-in and enter without contacting people (contactless) can check-in, select a room, and use a digital key* via the "Hilton Honors" application that can be enrolled in for free. You can enter the room and check out using your own mobile device. This option is available to guests who booked directly with the Hilton Honors app or Hilton.com at more than 4,700 Hilton Group hotels worldwide. Customers who wish to check-in as usual will be asked to secure their social distance, and we will also show you how to perform check-in and check-out procedures safely. * Digital keys are available at some hotels in Japan, but you must check in at the front desk in advance.

Guest Room: When you enter the guest room, the "Clean Stay Guest Room" sticker will be attached to the door. This proves that the rooms have been thoroughly cleaned and disinfected. Thoroughly sanitize areas in your room where people are most often exposed, such as light switches, door handles, TV remote controls, and temperature controllers.

Housekeeping service: The rooms are thoroughly cleaned and disinfected with each new guest. Housekeeping service during your stay will be provided upon request to accommodate guests who do not want staff to enter. Upon request, amenities such as linens and toiletries will be delivered in front of the guest room door in hygienic individual packaging.

Public space: Increase the frequency of cleaning public spaces in the hotel. For example, the fitness center may be cleaned multiple times a day and may be closed during cleaning. Training equipment will be properly adjusted and positioned to maintain a social distance. In addition, we may limit the number of customers that can be used at one time. The pool and pool area will be cleaned frequently throughout the day and steps will be taken to maintain a social distance. We will install a disinfection station equipped with a disinfectant gel and a disinfectant sheet in the main entrance and areas with many people coming and going.

Food & Beverage: The hotel's restaurant will maintain proper social distance with the spacing between tables and chairs, as well as biodegradable disposable cutlery and dishes upon request. At breakfast, we offer a variety of options, from individually wrapped snacks that you can easily take out, to small meals that you can bring to your seat, from a la carte dishes to the services of staff. When you use room service, we will deliver the ordered food in a disposable container outside the guest room door so that there is no contact between the customer and the team member.

Each of the initiatives included in the "Hilton Clean Stay" begins the moment the customer steps into the hotel. And everywhere during your stay, you'll stay safe and healthy for you and your team members, without compromising the hospitality that Hilton offers.
As part of the hotel's new hygiene and sanitization standards, Hilton has introduced training to make all team members aware of the importance of taking steps to protect themselves and others' health at work. During your stay, team members wearing protective equipment will greet you and provide you with the best hospitality while maintaining your social distance.