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ニューオータニホテルズ ザ・ニューホテル熊本 The New Hotel Kumamoto

City-centered Hotel
  • Kumamoto > Kumamoto
The New Hotel Kumamoto / Kumamoto Kumamoto 82

Countermeasures for COVID-19

  • Hand sanitizer provided
    Hand sanitizer provided
  • Disinfection
  • Ventilation
  • Ensure Social Distancing
    Ensure Social Distancing
  • Guidelines for employees
    Guidelines for employees
  • Guidelines for guests
    Guidelines for guests

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About our efforts to prevent new coronavirus infections:

We ask for the cooperation of temperature measurement at check-in.

If you feel unwell due to fever or cough, please contact the staff.
If you suspect an infection, contact the Health Center consultation center and follow the instructions.

We will alleviate congestion by restricting traffic and speedy check-in.

We will respond with a tray so that you do not touch the customer's hand when giving or receiving room keys or money.

Room keys, doorknobs, switches, remote controls, telephones, etc. in the guest room will be thoroughly wiped and disinfected.

[Response of staff]

Be sure to check the temperature and check the physical condition when you go to work, and thoroughly perform diligent hand washing and hand alcohol disinfection.

Always wear a mask.

If you are ill or may be infected with the new coronavirus, you are prohibited from going to work.
(The same applies when there are suspicious symptoms in a family member or cohabitant)

[Request to customers]
Please wear a mask when visiting the museum.
When visiting the museum, please cooperate with hand alcohol disinfection.
Please refrain from visiting if you feel unwell due to fever or cough.

*Change of breakfast provision method
Regarding the breakfast buffet at the restaurant "Fontana",
For a while, we will accept orders at the table and change to the method provided.
We apologize for the inconvenience, and we appreciate your understanding and cooperation.---------

This 11 story city hotel is located right in front of Kumamoto Station.
The guestrooms outfitted with Kumamon merchandise are popular with families.

Ingredients from Aso, Kumamoto are used in the breakfast buffet.
Start your day with an energizing and wide-ranging breakfast.

The hotel has a calm atmosphere with a chic interior.
Don't worry about oversleeping in their spacious beds, as check-out is at 11:00, allowing guests to take their time in the morning.      
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  • Rooms (-)
  • Plan (-)


Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(7 reviews)


















Other Facilities3.6/5

Mr./Ms. Y.Y(54)

Total points

Stayed in


とにかく熊本駅隣で便利でした。チェックアウト後も荷物を預かっていただき、バス停も目の前でしたし、効率よく動くことができました。施設はカードキーではないところからも少し古いのかな?と思ったりしましたが、内装はまったく問題ありませんでした。朝食... Read more とにかく熊本駅隣で便利でした。チェックアウト後も荷物を預かっていただき、バス停も目の前でしたし、効率よく動くことができました。施設はカードキーではないところからも少し古いのかな?と思ったりしましたが、内装はまったく問題ありませんでした。朝食は個人的にはあか牛カレーとか太平燕やいきなり団子があれば良かったなぁと思いました。

Anyway, it was convenient next to Kumamoto Station. After checking out, I was able to leave my luggage and the bus stop was right in front of me. Is the facility a bit old from where it is not a card key? I thought, but the interior was no problem at all. Personally, I thought it would have been nice if I had Aka beef curry, Taihei coffee and suddenly dumplings.

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Mr./Ms. N.M(36)

Total points

Stayed in


親切な対応ありがとうございました。 親子三人初めての旅行だったので不安でしたが、とても快適でした

Thank you for your kind response. I was worried because it was my first trip with my parents, but it was very comfortable

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Mr./Ms. C.O(55)

Total points

Stayed in


今回は、夫婦で宿泊させて頂きました。重い荷物を運んで頂き、ありがとうございました。朝食も、品数も多く、美味しく頂きました。お部屋も、お風呂と、部屋の段差がなく、安心して行き来出来ました。ただ、部屋のコーヒーが有料なのに驚きました。冷蔵庫も空... Read more 今回は、夫婦で宿泊させて頂きました。重い荷物を運んで頂き、ありがとうございました。朝食も、品数も多く、美味しく頂きました。お部屋も、お風呂と、部屋の段差がなく、安心して行き来出来ました。ただ、部屋のコーヒーが有料なのに驚きました。冷蔵庫も空の方が使いやすいかな?と思いました。 朝食会場に、ジャージで行ってしまい、場違いな感じがして、恥ずかしかったです。

This time, we stayed with a couple. Thank you for carrying heavy luggages. Breakfast and a lot of items, too, it was delicious. There was no room, bath, room level difference, we were able to come and go with confidence. However, I was surprised that room coffee was charged. Is it easier to use the refrigerator also in the sky? I thought. I went to the breakfast venue with a jersey, and I felt out of place, I was embarrassed.

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The New Hotel Kumamoto


1-13-1 Kasuga, Nishi-ku, Kumamoto-shi, Kumamoto-ken [View map]

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

123 room(s)


Buffet Restaurant FONTANA
This restaurant offers buffets with a large selection of dishes made with seasonal ingredients.
The breakfast buffet features ingredients from Kumamoto.

Lobby restaurant [LOB BY BAR ANDO]

Reopened on April 1, 2020. The symbolic space of the hotel where you can spend various daily scenes in high quality and comfort. A solid meal, tea time and alcohol. A restaurant where all the elements can be realized in one place. DJ events and workshops are also held on weekends.
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Please contact the hotels/ryokans directly for more details.
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Other facility information

Please contact the hotels/ryokans directly for more details.
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Please contact the hotels/ryokans directly for more details.
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From April 1, 2019, check-in and check-out times will be changed as follows:
Check-in: 15:00
Check-out 11:00
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  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.


Access by public transportation.

1 minute walk from Kumamoto Station (Shirakawaguchi)

1-13-1 Kasuga, Nishi-ku, Kumamoto-shi, Kumamoto-ken

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:10:00~18:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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