びわ湖大津プリンスホテル Lake Biwa Otsu Prince Hotel

Name: Lake Biwa Otsu Prince Hotel
Rating: 4.3

City-centered Hotel Go To トラベル対象

Shiga > Otsu

Lake Biwa Otsu Prince Hotel / Shiga Otsu 54

Countermeasures for COVID-19

Hand sanitizer provided
Disinfection
Ventilation
Ensure Social Distancing
Guidelines for employees
Guidelines for guests

View details

: Hand sanitizer provided
: Hand sanitizers are placed in all guest rooms
: Hand sanitizers are available in public areas

: Disinfection
: High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
: High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.

: Ventilation
: Guest rooms are ventilated before and after each guest use.
: Public areas are ventilated frequently.

: Ensure Social Distancing
: Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.
: Social distancing is ensured by changing restaurant layout or installing partition.
: Buffect style service is replaced by set menu at dining areas.
: Dining options in room or private dining room available.

: Guidelines for employees
: Our staff conduct hand washing, gargling, and face mask application.
: Our staff undergoes daily health check.

: Guidelines for guests
: Wearing a face mask, hand washing, and gargling is required.
: To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.
: Occupancy is modified to avoid high contact and remain social distancing.

Notice from the hotel

At Prince Hotel, we offer our customers a safe, clean space and a comfortable stay.
New "Prince Safety Commitment" hygiene and disinfection standards
Was formulated and introduced. Creating a safe and clean environment so that customers can have a comfortable time.

For more information, please visit the Prince Hotel official website.
https://www.princehotels.co.jp/safety/

Overview

Situated on the banks of iconic Lake Biwa, the Lake Biwa Otsu Prince Hotel rises 38 stories and offers 529 guest rooms, each with its own lake view.

A blend of harmony and scenery make this hotel one of Otsu’s symbolic sites, and the large 90m summer pool and 7 restaurants with wide selection of exclusive cuisines make this resort a perfect retreat and place for holiday excursions.

Rooms・Plans

Rooms (-)
Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(29 reviews)

55%

31%

10%

Rooms4.6/5

Bath3.6/5

Breakfast4.1/5

Dinner4.3/5

Services4.1/5

Other Facilities3.8/5

Mr./Ms. S.S(55)

Total points

Stayed in

Room type

：

Rooms3/5

Bath2/5

Breakfast1/5

Dinner2/5

Services2/5

Other Facilities2/5

2020-08-29

Lake Floor, Twin

プラン通りの朝食が提供されず一部返金していただきましたが納得できておりません。従業員ごと言うことがバラバラ、場当たり的な対応は一流ホテルと思っていた私らには極めて残念でした。今後極力利用したくないブランドです。

Breakfast was not provided as planned and I received a partial refund, but I am not satisfied. It was extremely disappointing for us, who thought that each employee had different things to say and that the ad hoc response was a first-class hotel. It is a brand that I do not want to use as much as possible in the future.

Read in English Original Text

Mr./Ms. K.K(60)

Total points

Stayed in

Room type

：

Rooms5/5

Bath5/5

Breakfast-

Dinner5/5

Services5/5

Other Facilities4/5

2020-03-29

Lake Floor, Twin

新型コロナウイルス予防対策中でありましたが、大津市内単身赴任からの帰京前に利用させて頂きました。スタッフのみなさんのおもてなしに心から感謝申し上げます。概ね大満足でした。自粛期間が終わったら、再度、利用させて頂きたく。その折には... Read more 新型コロナウイルス予防対策中でありましたが、大津市内単身赴任からの帰京前に利用させて頂きました。スタッフのみなさんのおもてなしに心から感謝申し上げます。概ね大満足でした。自粛期間が終わったら、再度、利用させて頂きたく。その折には、今回のようなコストパフォーマンスの高いメニューがあるのかどうかわかりませんが、ワンランク上のプランを利用したいと思います。ありがとうございました。

The new coronavirus was under preventive measures, but we used it before returning to Tokyo after leaving Otsu City alone. Thank you very much for the hospitality of the staff. I was generally very satisfied. After the self-restraint period, I would like to use it again. At that time, I do not know if there is a cost-effective menu like this time, but I would like to use a higher-grade plan. Thank you very much.

Read in English Original Text

Mr./Ms. H.Y(63)

Total points

Stayed in

Room type

：

Rooms4/5

Bath2/5

Breakfast3/5

Dinner4/5

Services3/5

Other Facilities3/5

2020-02-17

EIZAN Floor Suite Twin

結婚記念日の旅行で利用しましたが。チェックインの支払いで、クーポン代を見落とし多く支払いました。部屋に着き確認してサイドフロントに行ったら、受付た人の感じがすごく悪かったです。又、部屋にスリッパが無く置き忘れてました。何度か... Read more 結婚記念日の旅行で利用しましたが。チェックインの支払いで、クーポン代を見落とし多く支払いました。部屋に着き確認してサイドフロントに行ったら、受付た人の感じがすごく悪かったです。又、部屋にスリッパが無く置き忘れてました。何度か利用してますが今回、印象がすごく悪かった。

We used on trip of wedding anniversary. Overlook coupons at check-in payment I paid a lot. I arrive at the room and check the side When I went to the front desk, the receptionist felt really bad. In addition, we left in room without slippers. I used it several times, but this time the impression was really bad.

Read in English Original Text

All Reviews

Facility・services

: Property

Lake Biwa Otsu Prince Hotel

: Address

4-7-7, Nionohama, Otsu City Shiga Prefecture, 520-8520　[View map]

: check-in / check-out time

14:00 / 11:00

CI/CO time may be different depending on plan.

: Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/UFJ/UC/DC

: Number of guest rooms

529 room(s)

Restaurant

*Currently, due to the spread of the new coronavirus (COVID-19), we are changing the business contents of each restaurant. For more information, please see the other facility information or contact the hotel directly. We apologize for the inconvenience, and we appreciate your understanding.

Target period: From July 1, 2020 (Wednesday) for the time being

French food Beausejour 38F
Business will be suspended for the time being.

Lake View Dining Biona 37F *For the time being, we will stop the conventional buffet style and offer it in a buffet style with individual serving.

Breakfast 6:30A.M.~10:00A.M.

Lunch (two-part system) 1st part 11:30A.M.-1:00P.M. / 2nd part 1:30P.M.-3:00P.M.

Dinner (two-part system) 1st copy 5:30P.M.-7:00P.M. / 2nd copy 7:30P.M.-9:00P.M.

Japanese Shimizu 36F
*The sushi counter and tempura counter will be closed.

Chinese Cuisine Li Fang Convention Hall 1F
Business will be suspended for the time being.

Lobby Lounge Port Nio (1F)
10:00A.M. to 6:30P.M. (last order 6:00P.M.)

BBQ Restaurant Lakeside Garden (1F/Poolside) *Open only in summer
Open from July 11th to August 31st in 2020

Lunch 11:00A.M.-3:00P.M. (Last order 2:00P.M.)
Dinner 5:30 P.M.-9:00 P.M. (last order 9:00 P.M.)

Bath

Please contact the hotels/ryokans directly for more details.

Other facility information

Temporary suspension of work due to the spread of new coronavirus infection:

Lake Biwa Otsu Prince Hotel will be temporarily closed throughout the following period for the health and safety of our customers and employees.

Temporarily closed throughout the entire building: Monday, April 27, 2020 to Tuesday, June 30, 2020

*On Monday, April 27, it will be open until breakfast time.
*Information may change depending on the situation. Thank you for your understanding in advance.

Please note that some stores/services are currently closed or have changed business hours.

We apologize for the inconvenience, but we will continue to pay close attention to the situation and make every effort to make our customers feel at ease. We ask for your continued understanding and patronage.

Information

Ekinaka check-in immediately after getting off the Shinkansen

Prince Hotel Welcome Counter
Sightseeing in Kyoto/Shiga is very convenient. You can leave your luggage at the welcome counter at Kyoto Station and go sightseeing as-is. Your luggage will arrive at the hotel by the evening when you leave! Check-in registration and accommodation reservations are also available.

Business hours: 9:00A.M.-6:00P.M.
Place: Right on the right side of the Hachijo exit ticket gate at Kyoto Station Shinkansen
TEL: 075-662-8186
*	Service is free of charge.
*Only available to hotel guests on the day of the event.
* Luggage can be stored until 2:00 P.M.

Notice

＜PARKING FEE＞
JPY 500 per one-night stay, up to 14:00 on the check-out date

Features

Bath tax
Children allowed
Room service
Transportation service
Parking area
Hot spring
Fresh hot spring
Room with outdoor spa
Public spa
Private spa
Indoor pool
Outdoor pool
Esthe/Spa facility
Fitness facility
Barrier free
5 min walk from station
Pets allowed
Breakfast in room
Dinner in room
Open air bath
Night view
Ocean view
Cottage
Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

＜Check-in & Luggage Drop-off Service at Kyoto Station＞
Get off a train, check in and drop off your luggage right at the station with our Prince Hotel Welcome Counter located at Kyoto Station Hachijo Exit (Kyoto Station South Exit). Go site-seeing hands-free without luggage! Your luggage will be waiting for you right in your room by the time you come to your room.


＜From JR Otsu Station＞
Approx. 10-minute ride on our free shuttle or taxi

       - From Shinagawa (Tokyo) to JR Otsu Station: 2 hours and 52 minutes; Take Tokaido Shinkansen from Shinagawa Station, get off at Kyoto Station and transfer to JR Tokaido Main Line (Biwako Line) 
       
       - From Kobe to JR Otsu Station: 62-minute ride on JR Tokaido Main Line (Special Rapid Service)

       - From Osaka to JR Otsu Station: 40-minute ride on JR Tokaido Main Line (Special Rapid Service)

       - From Kanazawa to Otsukyo Station: 2 hours and 16 minute ride on Hokuriku Main Line/Kosei Line (Express)

4-7-7, Nionohama, Otsu City Shiga Prefecture, 520-8520

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