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ザ・プリンス 軽井沢 The Prince Karuizawa

Resort
  • Nagano > Karuizawa
The Prince Karuizawa / Nagano Karuizawa・Saku・Komoro 10

Overview

Karuizawa, where you can see Mt. Azama far away.
The Prince Karuizawa is a hotel located deep into the forest surrounded by nature.
There is a free shuttle bus that departs every 30 minutes from the South Exit of Karuizawa Station.
You will be able to access the hotel without any worrying.

The guestrooms are structured in a way to let you relax and make yourself feel at home while looking out at the nature of Karuizawa through the large window.
There are a variety of rooms like Family Suites and Twin Rooms.
Please pick the room of your choice that fits your style of vacation.

The large window gives a large impression in the dining room.
There is an exclusive wine cellar with a variety of wine in stock.
At the Library Café "Rindou", you can enjoy reading or tea time with the view.
Spend an extraordinary luxurious stay at Karuizawa      
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Room types

Review

Relux grade

Accommodations that represent their respective local regions and that are worth visiting despite the distance.

Overall Rating(12 reviews)

4.3/5

5

42%

4

42%

3

17%

2

-%

1

-%

 

Rooms4.3/5

Bath3.7/5

Breakfast4.1/5

Dinner5.0/5

Services4.2/5

Other Facilities3.8/5

Mr./Ms. T.M(56)

Total points

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Room type

2019-07-18

Garden Twin Room

まず軽井沢駅に朝10時に到着し、スマイルコンシェルジュにて荷物をホテルに転送手配。午後3時の御迎えの予約確認。ここまでコンシェルジュのベテランスタッフとお迎えのドライバーの所作に感心しておりました。 しかし、チェックイン時に宿泊登録用紙に... Read more まず軽井沢駅に朝10時に到着し、スマイルコンシェルジュにて荷物をホテルに転送手配。午後3時の御迎えの予約確認。ここまでコンシェルジュのベテランスタッフとお迎えのドライバーの所作に感心しておりました。 しかし、チェックイン時に宿泊登録用紙にサインをして部屋の鍵を受け取るまで、約30分。施設の説明が長く、また書類へのサインの徴求が無く、結局チェックアウトした翌日の朝にベテランスタッフが申し訳なさそうに求める始末。30分の間何してたのか未だに不明。また自分の事前調査でこの軽井沢プリンスの温泉施設の露天風呂でレジオネラ菌が検出にて閉鎖の情報を得ていたのですが、いくつかの施設の説明の中の温泉施設の説明ではその件をすっ飛ばし、ただ「メンテナンスで露天風呂が使えません」とだけ説明。「内風呂・サウナが使えます」と言われても正直な開示が無いのは安心できないので、自分の部屋の中にあるカーテン付きの良くあるバスタブでシャワーのみ。 そんな状況に申し訳ないと思われたのか、その後再度ショッピングプラザの行き帰りに送り迎え頂き、ドライバーさん達やベテランスタッフに感謝。 更には朝食はウェストのビュッフェや和朝食もありますと聞き及んだものの、和朝食はチェックインした日の午後8時までに予約が必要。ビュッフェは予約不要だが、ザプリンスからウェストまで徒歩で20分ほど掛かり、バスは朝8時にしか運転がスタートせず、ビュッフェレストランが6時半から空いていてもザプリンスの宿泊客には文字通り「絵に描いた餅」。 なので朝7時から空いているザプリンス内のフレンチレストランでアメリカンブレークファスト。 ところが、広いレストランで席数はそれなりにあるのですが、案内するホールスタッフがたった2名。席が空いていても案内が出来ず、客は入り口でただ漫然と待つのみ。 更に席に座っても20分ほど水以外サーブされずにさらに待ちぼうけ。やっと来たかと思えば、ジュース、冷たいサラダ、温かいポタージュスープ、ヨーグルト、クロワッサンが一気に並ぶ有様。冷たいサラダと暖かいスープを同時に食べなければならない慌ただしさ。折角景色が良いレストランなのに、雰囲気が台無し。 その後のオムレツはレベルが高くシェフの腕がいいのが分かるだけに残念。 チェックアウト時の若手スタッフの対応も手が空いていながら、並べとは、呆れる始末。

First, arrive at Karuizawa Station at 10 am and arrange transfer of luggage to the hotel by Smile Concierge. Confirmation of 3 pm pick up reservation. I was impressed by the veteran staff of the Concierge and the behavior of the pick-up driver so far. However, it takes about 30 minutes to sign the accommodation registration form at check-in and receive the room key. The explanation of the facility is long, and there is no request for a sign to the documents, and the end of the day after the check-out ended, the veterinarian staff apologize for the apologize. It is still unclear what I have been doing for half an hour. In addition, I was getting information of closure by detection of Legionella bacteria in the open-air bath of the hot spring facilities of this Karuizawa Prince in my own preliminary survey, but in the explanation of some hot spring facilities in the explanation of some facilities that matter Soaringly, just explain that "the open-air bath can not be used for maintenance". I can not rest assured that there is no honest disclosure even if it says "You can use the bath / sauna", so only shower with a common bath with a curtain in your room. I thought that I was sorry for such a situation, then sent it back and forth to the shopping plaza again, and thanked the drivers and veteran staff. Furthermore, although I heard that there is a West buffet and a Japanese breakfast for breakfast, a Japanese breakfast must be booked by 8 pm on the day of check-in. It is not necessary to make a reservation for the buffet, but it takes about 20 minutes on foot from The Prince to West, and the bus starts to operate only at 8:00 am. A rose painted on a picture. " So American Breakfast at the French restaurant in The Prince, which is open from 7 am. However, although the number of seats is reasonable in a large restaurant, only two hall staff members are shown. Even if you have a seat, you can not guide and the guests just wait in vain at the entrance. Also wait for another 20 minutes without being served except water, even if you sit down. The juice, cold salad, warm potage soup, yoghurt and croissant are all at a glance. I have to eat cold salad and warm soup at the same time. Even though it is a restaurant with good views, the atmosphere is ruined. It is a pity that I can see that the omelet after that has a high level and the chef's arms are good. While the response of the young staff at the time of check out is also available, the side-by-side is a drowning end to end.

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Mr./Ms. I.I(60)

Total points

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Room type

2019-06-08

Executive Twin Room

館内静かで落ち着いていて宿泊者も比較的年配者が多くてゆっくり⌛を過ごしたい人には気持ちが安らいで良かったです。プリンスホテルをこれまでにいくつも宿泊してきましたがリゾートホテルとして古さはありましたが他のプリンス 他のホテルと比べても流石... Read more 館内静かで落ち着いていて宿泊者も比較的年配者が多くてゆっくり⌛を過ごしたい人には気持ちが安らいで良かったです。プリンスホテルをこれまでにいくつも宿泊してきましたがリゾートホテルとして古さはありましたが他のプリンス 他のホテルと比べても流石と思いました。   

It was quiet and calm in the hotel, and there were a lot of elderly people, too, and it was good for people who wanted to spend a leisurely leisurely feeling calmly. I have stayed at the Prince Hotel so many times, but it was old as a resort hotel, but I thought it compared with other hotels in other Princes.

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Mr./Ms. T.S(52)

Total points

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Room type

2019-04-20

Garden Twin Room

滞在中の社員の方達の対応が良く、社員の方の教育が行き届いていると感じる機会が多かったです。 温泉に行くバスの巡回が思った以上に時間がかかり、一度で諦めました。 お部屋のてるてる坊主も可愛く、娘が感動していました。 また利用させてい... Read more 滞在中の社員の方達の対応が良く、社員の方の教育が行き届いていると感じる機会が多かったです。 温泉に行くバスの巡回が思った以上に時間がかかり、一度で諦めました。 お部屋のてるてる坊主も可愛く、娘が感動していました。 また利用させていただきたいです。

There were many opportunities to feel that the employees in the room were well-equipped and that the employees were well educated. It took more time than I expected to go to the hot spring, and I gave up at once. The room was very cute and the girl was impressed. I would like to use it again.

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Facility・services

Property

The Prince Karuizawa

Address

Karuizawa, Karuizawa-machi, Kitasaku, Nagano [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/DEBIT/UFJ/UC/DC

Number of guest rooms

99 room(s)

Restaurant

◆Diing Room Beaux Sejours (European Cuisine)

Enjoy some French Cuisine while looking at the beautiful scenery.

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Bath

◆Hot Spring & Spa of the forest (By Hotel East, not inside The Prince Karuizawa)
Natural Onsen Facility which is taken from the hot springs within premises. 
You will be able to see the beautiful forest which changes its appearance very season from the "Onsen Area" with the indoor spa, outdoor spa and steam sauna.
The feeling of the beautiful nature and the natural Onsen water that softly wraps around you will bring you in to a time of comfort. 

◆Onsen Information
Name: Karuizawa Yagasaki Onsen
Annual Output: 162L/min
Temperature: 43.5℃
Quality: Sodium Chloride Onsen (Weak Alkali, Hypotonic, High Temperature Onsen)
Effects: Neuralgia, Muscle Pain, Arthritis, Motor Paralysis, Fatigue Relief

※Please check the link below for more information
https://www.princehotels.co.jp/karuizawa-east/spring_spa/hot_spring.html
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Other facility information

◆Smile Concierge (At Karuizawa Station)
・Baggage Service (Service Center ⇔ Reception)
・Baggage Delivery Service to your Room
・Delivery Service for purchased items at Prince Shopping Plaza
・Cloak
・Parcel Delivery
・Reservation for Hotel/Golfing Courses
・Sightseeing plans in Karuizawa
・Prior Check In procedures 
・Wi-Fi

◆Library Café Rindou
Library Café where you can enjoy some coffee and books while feeling the nature.
There are some snacks other than drinks as well. 
Find your favorite book and relax. 
※Free drinks of the following for those who are staying in the Executive Twin Room
・Coffee
・Tea
・Herb Tea
・Apple Juice (Made in Shinshu)
・Ebisu Beer
・Glass Wine (Red/White)
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Information

◆Perks◆
1 Welcome Drink
2 Free Usage of "Forest Hot Spring" located next to Hotel East ※Bathing tax will be charged extra
3 Free 2 hour usage of the "Fitness Room" located next to Hotel East ※Only available for guests over 16
4 Free bicycle rental, from April to October Only
5 Coffee Service at the Lobby (7:00-10:00)
6 Feel free to use the "Smile Concierge" at Karuizawa Station

◆Executive twin Room privileges◆
In addition to the privileges above, there are following privileges 
1 Free drinks at Library Café Rindou
2 1 free play per day at Karuizawa Prince Hotel Golfing Course (9 holes)
Reservation Required (Please pick the time to start from 8:00-14:00)
Depending on the reservation status, we may not be able to meet your choices
Only open from mid April - late November
Compensation fee and Golf course utilization tax will be surcharge
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Notice

※If there are different check in/check out times depending on the plan, then please follow them.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

◎Hokuriku Shinkansen Karuizawa Station South Exit

・If you can let us know your time of arrival by the day before, we can pick you up at Karuizwa Station. 
Please contact the hotel directly. (TEL: 0267-42-1112)

・Even if you do not contact the hotel beforehand, there is a free shuttle bus "Pick up bus" from 7:30-21:00, every 30 mins.
Please head to the Karuizawa Prince Shopping Plaza Tree Mall, from the South Exit of the Station.
※Depending on the season, the route and times may differ
Please check the link below for more information.

 https://www.princehotels.co.jp/karuizawa/pickup_bus/


・We can receive your baggage at Prince Hotel Guest Service Center at the South Exit and take them to the hotel reception If you like

・Approx. 5 mins by taxi

Karuizawa, Karuizawa-machi, Kitasaku, Nagano

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Online

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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