Countermeasures for COVID-19
Hand sanitizer provided
Ensure Social Distancing
Guidelines for employees
Guidelines for guests
Countermeasures for COVID-19
- Hand sanitizer provided
- Hand sanitizers are available in public areas
- High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
- High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.
- Guest rooms are ventilated before and after each guest use.
- Public areas are ventilated frequently.
- Ensure Social Distancing
- Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.
- Social distancing is ensured by changing restaurant layout or installing partition.
- Capacity is limited in public bath areas.
- Guidelines for employees
- Our staff conduct hand washing, gargling, and face mask application.
- Our staff undergoes daily health check.
- Guidelines for guests
- Wearing a face mask, hand washing, and gargling is required.
- To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.
Notice from the hotel
・In order to reduce the check-in time, we will send you a check-in card and pet accommodation agreement in advance. Please fill in and bring it on the day. ・A check-in card will be provided with a field for entering the physical condition for the night you stay. If you are not feeling well, you may not be admitted. ・At check-in, we measure the body temperature with a non-contact thermometer. If you have a fever of 37.5 degrees or higher, you may not be allowed to stay. -We will suspend the guidance to the guest room that we had been doing until now for the time being. At the time of check-in, we will give you a map of the inside of the building and explain the inside of the building. We kindly ask you to come to the room yourself. Regarding luggage, we will carry it to the room at a different time from the customer.
A hotel where you can stay with pets - "Karuizawa Hotel Soyokaze" This hotel is located on a hill in Karuizawa. Surrounded by trees, you can see Yatsugatake and the changing seasons from the window. There are 8 types of rooms. It is a room where your dogs can spend their time comfortably and comfortably. Dinner is a French course where you can enjoy wine and fine food. We use ingredients such as organic vegetables from local Karuizawa and fresh seafood directly from the Seto Inland Sea. We also offer handmade meals that are gentle to your dog's body. The first trip with your dog is safe if you are at home. I hope you have a pleasant and memorable trip to Karuizawa.
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- Plan (-)
Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.
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Karuizawa Hotel Soyokaze
Sengataki 197, Karuizawa-cho, Kitasaku-gun, Nagano-ken [View map]
check-in / check-out time
15:00 / 11:00
CI/CO time may be different depending on plan.
Number of guest rooms
We provide you Southern France Provence cuisine, which is made by the fresh local vegetables and herbs. There are 2 restaurants in the building. Both are welcome to bring your dogs along with you. *Restaurant Le Vent De Vert (Hours: 08:00 - 09:00, 11:30 - 14:00, 18:00 - 20:00) The main dining of Hotel Soyokaze. You can enjoy the view of Yatsugatake Mountains through the window. *Bistro Provence (Available on 08:00 - 09:00, 11:30 - 14:00, 18:00 - 20:00) Casual restaurant with sunshine. We also welcome guests who are not staying with us. <Guide information> Enjoying French-Provence cuisine using Karuizawa's plateau vegetables and herbs. A large selection of wines are also available. <Dining & Your Pet> You can enjoy a meal with your dog at our restaurant. We prepare handmade meals that are gentle on the dog's body.Read moreClose
Male bath 1 Female bath 1 Although it is not large, there is a public bath that can be used 24 hours a day. There is a bath basket in the room and you can bring your own bath towel. Basic amenities are available at the dressing room.Read moreClose
Other facility information
<For customers with a dog> We can prepare your dog's meal. A body-friendly menu of organic vegetables, additive-free and chemical-free seasonings using domestic ingredients There are a large number of dishes available, so please choose a meal that suits your dog's taste. There is a "dog space" next to the parking lot where you can play free from the lead. There is a "foot wash" where you can wash your feet. We have pet amenities in the room. (Pet sheets, plastic bags, towels, etc.)Read moreClose
For the health and safety of our customers and staff, we are taking the following actions to prevent further spread of infection. 1. Infection prevention measures Alcoholic disinfectant is installed at the front entrance of the hotel. An acrylic board is installed at the front counter to prevent splash infection. We regularly disinfect areas such as door handles that are easy to touch to strengthen sterilization work. We thoroughly disinfect the room when cleaning it. The building is regularly ventilated. When we go to work, we ask all the staff members for a health checkup and take a thermometer. During service, staff members wear masks, face shields, and in some cases gloves. It is obligatory for the cooking staff to wear masks and gloves when touching ingredients. 2. Check-in For the time being, we will suspend the guidance to the guest room and will guide you in writing. We have sent the necessary documents in advance to shorten the check-in process. If the front counter is crowded, you may have to wait a while. 3. Restaurant When dining, customers' seats are kept as far apart as possible. The staff will provide services while keeping the distance from the customer as much as possible. 4. Large public bath It will be suspended for the time being. 5. Check out To avoid congestion at the time of payment, please make payments at different times. If the front counter is crowded, you may have to wait a while. Request to customers In order to shorten the check-in process, we will send you a check-in card / pet accommodation agreement in advance. Please fill in and bring it on the day. A check-in card will be provided with a field for entering the physical condition of the night you are staying. If you are not feeling well, you may not be able to enter. Alcohol disinfectant is available in the building, so please use it. Please wear a mask except during meals or when using the public bath. We will suspend the guidance to the guest room, which we had been doing until now, for the time being.Read moreClose
[If you come with pets] *Please let us know the kind of your pets, how many of them, and their age when making the reservation. * Additional charge of 3,000 Yen (Excluded tax) per pet is necessary. Please pay at the hotel. *If the age of the dog is under 1 year old, or if your pets are other than dogs, please bring them with the cage. [If you come with children] *If you reserve 1 adult and 1 child per 1 booking, the charge of a child is the same with an adult. Please check before reservation.Read moreClose
- Bath tax
- Children allowed
- Room service
- Transportation service
- Parking area
- Hot spring
- Fresh hot spring
- Room with outdoor spa
- Public spa
- Private spa
- Indoor pool
- Outdoor pool
- Esthe/Spa facility
- Fitness facility
- Barrier free
- 5 min walk from station
- Pets allowed
- Breakfast in room
- Dinner in room
- Open air bath
- Night view
- Ocean view
The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.
Access by public transportation.
[From Tokyo] From Hokuriku Shinkansen Karuizawa station, 15 minutes by taxi or bus Transfer in the Hokuriku Shinkansen Karuizawa station, from Shinano Railway Karuizawa station, 10 minutes by taxi or bus
Sengataki 197, Karuizawa-cho, Kitasaku-gun, Nagano-ken
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Contact the Relux concierge
Relux concierges will help you with anything you need.Feel free to contact us.