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箱根の名湯 松坂屋本店 Matsuzakaya Honten

Matsuzakaya Honten / Kanagawa Hakone 1


It is a hotel which has a long history of 350 years since its establishment.
Enjoy the atmosphere of a station at the long established accommodation of Hakone, Matsuzakaya Hoten.

At the 4000 tsubo area of the hotel, stands 6 types of houses.
You may view the garden which changes its expression according to season from the rooms which adds up to a total of 22.
The Ashinoyu hot spring which the historical figures have bathed will envelop your body strongly and comfortably.

The hotel which is full of historical romance with its history of Kido Takayoshi and Saigo Takamori staying at the hotel, is a place where you may also savor the station Kaiseki that fills the air with Meiji Restoration.

Five private baths were newly opened in April 2019.
You can enjoy the 100% naturally sourced hot springs in the hotel.

Please spend a time in bliss, in which your body and mind will be healed.      
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  • Rooms (-)
  • Plan (-)


Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(24 reviews)


















Other Facilities4.5/5

Mr./Ms. K.Y(31)

Total points

Stayed in

Room type



初めて利用させて頂きましたが、スタッフの方の対応からお部屋の雰囲気、お料理すべて素晴らしかったです。とくに無料の貸切露天風呂やフリードリンクの24時間サービスなどはほかの旅館にはあまりなく非常に満足いたしました。対応してくださった外国のスタ... Read more 初めて利用させて頂きましたが、スタッフの方の対応からお部屋の雰囲気、お料理すべて素晴らしかったです。とくに無料の貸切露天風呂やフリードリンクの24時間サービスなどはほかの旅館にはあまりなく非常に満足いたしました。対応してくださった外国のスタッフの方も日本語がとてもお上手でホスピタリティに溢れており、宿泊する方ながら勉強になることが多々ありました。お料理は本当にどれも美味しく、主人と感動いたしました。サプライズの可愛らしいプレートも本当にありがとうございました。主人とふたり、国内外問わずさまざまな場所へ定期的に旅行に行っていますが、中でも松坂屋本店さんがダントツで一番いいお宿でした。親切で丁寧な対応をありがとうございました。松坂屋本店さんのおかげで箱根が大好きになりました^ ^

I used it for the first time, but the atmosphere of the room and the food were all wonderful from the response of the staff. In particular, the free private open-air bath and the 24-hour service of free drinks were very satisfactory at other inns. The foreign staff who responded were very fluent in Japanese and full of hospitality, so I often studied while staying at the hotel. All the dishes were really delicious and impressed with my husband. Thank you very much for the surprise plate. My husband and I regularly travel to various places in Japan and abroad, and Matsuzakaya Honten was the best inn. Thank you for your kind and courteous response. I love Hakone thanks to Matsuzakaya Honten ^ ^

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Mr./Ms. M.I(46)

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Stayed in

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Thank you for preparing a humidifier this season.

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Mr./Ms. Y.S(50)

Total points

Stayed in

Room type


Solitary house(Hanare)

先日は大変お世話になりました。 ゆったりとした時間が過ごせました。 とても良いお宿でしたので、一つの意見として書かせて頂こうかと思います。 *お部屋の洗面台にフェイスタオルが欲しい *お食事の内容と量は大変良いが、味付けに味噌が多く... Read more 先日は大変お世話になりました。 ゆったりとした時間が過ごせました。 とても良いお宿でしたので、一つの意見として書かせて頂こうかと思います。 *お部屋の洗面台にフェイスタオルが欲しい *お食事の内容と量は大変良いが、味付けに味噌が多く、他の選択肢も欲しい *部屋風呂のお湯が抜けやすい。やり方が悪かったのかもしれません *お部屋にグラス、コーヒーカップがあると良い *ドリンクコーナーはどこよりも充実! タバコ部屋の隣りにあり、連れを待つのに苦じゃ無い *アメニティも女性目線で用意されていて嬉しかった *和室なので、お布団などで出入りされるかと思っていたが、それも無く、とてもゆっくりできた 皆さんの接客も付かず離れずで程よく、居心地の良い対応でした。 本当に有り難うございました。 また来たいと思います。

Thank you very much for the other day. I had a relaxed time. It was a very good inn, so I would like to write it as one opinion. * I want a face towel in the bathroom sink * The amount and content of the meal is very good, but there is a lot of miso to season and I want other options * The hot water in the room bath is easy to drain. Maybe the way was bad * It would be nice if there were a glass and a coffee cup in the room. It was next to the cigarette room and it wasn't hard to wait for a friend * I was glad that the amenity was also prepared with a woman's perspective * Because it was a Japanese-style room, I thought that it was going in and out with a futon, but without it, it was very slow It was a comfortable and comfortable stay without leaving the customer service. Thank you very much. I want to come again.

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Matsuzakaya Honten


57 Ashinoyu, Hakonemachi, Ashigarashimogun, Kanagawa prefecture [View map]

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

22 room(s)


For dinner, Shukuba(station) Kaiseki will be served which was once served when it was bustling as the accommodation of Hakone. With its nostalgic atmosphere, you may enjoy the taste of the civilization progress.

For breakfast, "travelers breakfast" will be offered which nourishes the traveler with healthy food such as mugitororo. Please savor the simple yet delicious taste which will remove the fatigue of your trip.

Time of meals:
Dinner:OPEN 6:00pm-9:00pm(L.O.7:30pm)
Breakfast:OPEN 8:00am-10:00am(L.O.9:00am)
For allergies:It will be handled as much as possible therefore please inform at the time of booking.  Please take into consideration that it may not be supported if it is the day of your stay.
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200 liters of hot spring flow every minute which changes its color depending on the weather and temperature. Taking advantage of the abundant volume of hot spring, you may enjoy natural hot spring which is rare in Hakone. Enjoy the famous hot spring which was chosen as the seven hot springs of Hakone during the Edo period, in the public big bath and the open air bath facilitated in the room.
Please enjoy the fresh hot spring of Ashinoyu which was approved as the first national recreation hot spring resort in Kanagawa.

Large public bath, separated by sex:
  Usage time
Check in ~ 1:00 am / 5:00 am ~ 9:30 am

<Free reserved open-air bath>
  Usage time
Check in ~ ~ 11:45 pm / 7:00 am ~ 9:45 am (1 time 45 minutes)
  How to use:
After check-in, you can make a reservation at the front desk.
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Other facility information

Please contact the hotels/ryokans directly for more details.
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The land of history  Hakone Ashinoyu hot spring

Ashinoyu is a hot spring area which has deep history among Hakone with its Buddha stone figures, stone pagodas and many historical sites existing since the Kamakura era. Higashikoan where writers and artists gathered during the Edo period is in the Kumano jinja(temple) which is next to our hotel.

Ashinoyu is along the national highway route 1 and is of good location for transportation. Lake Ashinoko which is popular for sight seeing Hakone is about 8 minutes by car.
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Please contact the hotels/ryokans directly for more details.
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  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.


Access by public transportation.

Print out the access and map:
(Bus) Approx.25 minutes from Hakoneyumoto station by Hakone Tozan bus of Hakonemachi direction or Motohakoneko direction which has the route symbol H, get off at Higashiashinoyu, 3 minutes by foot.

57 Ashinoyu, Hakonemachi, Ashigarashimogun, Kanagawa prefecture

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:11:00~17:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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