ダイワロイヤルホテル D-CITY 大阪新梅田 DAIWA ROYAL HOTEL D-CITY Osaka Shin Umeda

Notice from the hotel

About infection prevention measures against our new coronavirus

At Daiwa Royal Hotel City, in response to the global epidemic of the new coronavirus infectious disease (COVID-19), we give top priority to the safety and security of customers and hotel staff, and take various measures to prevent the spread of infection. We will strengthen it.
Going forward, we will continue to closely monitor the situation and carry out necessary and timely reviews in accordance with the instructions and requests of relevant organizations such as the government and prefectures, and the knowledge of experts related to the prevention of new coronavirus infection.

Requests to customers who use our hotels
・Please refrain from visiting if you are not feeling well such as fever.
・Please disinfect your hands with alcohol when you enter the hotel or use each facility, and wear a mask in the common area of the hotel.
・If you are not feeling well during your stay, such as a fever, please inform the staff.
Please note that the use of facilities inside the facility may be restricted.
If you have high fever, strong fatigue, taste disorder, etc., please consult a medical institution or consult a public health center.
・In order to secure a social distance with other guests, we may ask you to limit the number of guests at the front desk, restaurant, meeting room, public bath, etc. inside the hotel.
(*Some hotels do not have a meeting room or public bath.)

Staff efforts
・In consideration of the safety and security of hotel staff, we will wear masks and face guards as necessary, and will serve customers at a certain distance.
・The hotel staff thoroughly conducts 30-second hand washing, gargling, and hand disinfection according to the in-house hygiene regulations.
・The hotel staff will conduct a health check and temperature measurement before coming to work.
For those who are in poor physical condition, we are giving instructions to stop going to work and consult a medical institution.

Measures to ensure safety inside the building (*Some hotels do not have a large public bath.)
・In the hall, we regularly disinfect places (doorknobs, handrails, etc.) where customers and employees often touch with disinfectants.
・At check-in and check-out, the number of people may be restricted at the front desk to secure a social distance.
・Acrylic boards will be installed at the front desk to serve customers.
・Room keys and room cards will be disinfected at the front desk as needed.
・The number of passengers may be limited when the elevator is crowded.
・The guest rooms will be disinfected with disinfectants.
In particular, we will disinfect the parts that can be touched (door knobs, drawers, refrigerator handles, remote controls, switches, etc.) and toilet seats with alcohol.
・There may be restrictions on the number of guests at the large public bath during times of congestion.
・At some hotels, the large public baths will be closed for a certain period of time.

Efforts at restaurants and other locations (*For tenant-operated facilities, the response varies depending on the facility.)
・All customers are requested to sterilize their hands with alcohol when entering the restaurant.
・When serving buffet-style food, we will take measures to prevent pollution, such as by regularly replacing the tongs for sharing.
-Not only for dinner and breakfast, but also for reservations that serve buffet-style cuisine, the provision method will be changed (such as the cafeteria method where staff will sort out the dishes) or individual meals will be handled. You may be asked to
・We will thoroughly clean and disinfect tableware (plates, glasses, etc.) and food trays.
・Breakfast service is suspended at some hotels for a certain period of time.

Other efforts
・We will refrain from holding events held by the hotel.
・The hotel may be closed without notice and some restaurants, corners, public baths, etc. may be closed and business hours may be changed.

Depending on the hotel you are using, some actions may differ.
For details, please check the "Important Notice" on the website of the hotel you are using.
In addition, we will inform you of any changes in our response due to changes in the situation on our website.