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NASPAニューオータニ
NASPA NEW OTANI

Resort
NASPA NEW OTANI / Niigata Yuzawa・Naeba 12

Overview

2 hours from the city.
NASPA NEW OTANI is a resort with spring in Yuzawa spring, Yuzawa-machi, Niigata-ken.

Ski resort and sports facilities are prepared.
Tennis court and swimming pool for summer, Snowy activity facilities for winter.
NASPA ski garden which is located in front of the hotel is very close.

Various restaurants are prepared depends on your favorite, and the cozy and pleasant room is prepared.      
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Room types

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(4 reviews)

3.3/5

5

25%

4

25%

3

-%

2

50%

1

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Rooms4.0/5

Bath3.5/5

Breakfast3.5/5

Dinner4.0/5

Services3.8/5

Other Facilities3.5/5

Mr./Ms. k.o(39)

Total points:

Select Date:2019-05-04

コンセントを持って行けば良かったのかもしれませんが、旦那のほうか良く出張でビジネスホテルとかに泊まるので当たり前のようにUSBがつなげる場所が部屋にあると思っていたらしく(無くてもテレビについていることがあるのでそれでもよかったけれど)車の... Read more コンセントを持って行けば良かったのかもしれませんが、旦那のほうか良く出張でビジネスホテルとかに泊まるので当たり前のようにUSBがつなげる場所が部屋にあると思っていたらしく(無くてもテレビについていることがあるのでそれでもよかったけれど)車の充電もUSBだったので、あるだろう。と部屋についてテレビやベッドまわりを探しまくったら無い!!となり困っていました。疲れていたので、部屋からご飯に行くのも遅くなり食べてから売店にあるかも?と、行ったらちょうど閉店…充電する機械があったからセーフでしたが、ジュニアスイートって割と良い部屋なのになぁ~と、そこを残念がっていました。レンタルとかあったのでしょうか?従業員さんたちは、サービスも素晴らしくとても満足だったのですが、その当たりが残念でした。あと、部屋にあったコーヒー作る機械が説明通りやったと思ったんですがお湯が沸かなく、結局飲めませんでした…せっかくサービスで部屋にあったので、夜に朝飲もう。と、ちょっと楽しみだったのに残念でした…何が失敗の原因だったのかなぁ…電源ランプはついていたんですけど…。良い部屋なのに、何か欲しい物が足りなく、もったいなかった気分になりました… あとは、GWだからかな?お風呂が子供の遊び場化していたのが残念でした。温泉好きなので、あちこち行っていますし比較してしまいます。張り紙とかで、子供マナーみたいのあったのかな?子供よりも親なのかもしれませんが、おそらく1才なるかならないか位の子を入れている家族がいて、しかも、ずーっとビービー泣いていました。 子供を内風呂に浸からせていましたがお風呂で用を足してしまうこともあるのでは?そういう指導とか難しいとは思いますが、風呂で走りまくる小学生とかいろいろ残念でした。静かに入りたかったです。。。 ご飯とかも、今回いろいろ旅行でホテルを転々とし、最後に泊まったのですが朝食バイキングの質は一番良かったです。別の場所も新潟コシヒカリを売りにしていましたが、一気に炊くぼそぼそさ?みたいなのを感じたんですが、ちゃんと程良い感じに炊けてて甘さを感じました。 あと、人間心理?みんなバイキングなのに、ずらーっと自分が欲しいものじゃなくても並んでいてひどかった。一声お好きなところから。みたいに、従業員さんがお客さんに声かけてあげればいいのに?と思って見ていました。

It might have been better to bring an outlet, but it seems that there is a place where USB can be connected in the room as usual because it stays in a business hotel or something on a business trip if it is a better business trip on the husband (about TV even without It was good because there were some things there), so the car charging was also USB, so there will be. And if there's no room to watch around the TV or bed! ! I was in trouble. As we were tired, it is late to go to a meal from the room, and may it be in the shop after eating? And, I went to the store just closed ... I was safe because there was a machine to charge, but it was a shame that there is a junior suite is a relatively good room. Did you have a rental? The employees were wonderful and very satisfied with the service, but that was disappointing. Also, I thought that the coffee making machine in the room did according to the explanation, but the hot water did not boil and I could not drink after all ... Because it was in the room with a great service, let's drink in the morning at night. And it was a pity I was a little disappointed ... what was the cause of failure ... I had a power lamp .... Even though it was a good room, I felt like I didn't have something I want, something I didn't want ... After that, is it GW? It was disappointing that the bath had become a playground for children. I like hot springs, so I go there and compare. Is it like a children's manner with a poster or something? It may be a parent rather than a child, but there is a family that probably has a child who is in a position of being one year old, and she was crying all the time. Did you soak your child in the inner bath, but could you add it to the bath? I think such guidance is difficult, but I was disappointed with the elementary school students who run in the bath. I wanted to get quiet. . . I also traveled around the hotel in various ways this time, and I stayed at last, but the quality of breakfast buffet was the best. Another place was also selling Niigata Koshihikari, but at once it was boggling? I felt like it, but I felt that it was sweet and I cooked it in a good feeling. And human psychology? Even though everyone was a buffet, it was awful even if it wasn't what I wanted. From your favorite place. Like, what should an employee say to a customer? I thought I was looking at it.

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Mr./Ms. H.F(49)

Total points:

Select Date:2019-05-01

クロークに衣装ケースを預けたら壊されて還されました。担当には『壊れました、どうしましょう?』と聞かれました。呆れて、言葉がでず、黙っていると、『フロントに確認してきます。』といっていなくなり、それきりでした。一言先に、『ごめんなさい。』と謝... Read more クロークに衣装ケースを預けたら壊されて還されました。担当には『壊れました、どうしましょう?』と聞かれました。呆れて、言葉がでず、黙っていると、『フロントに確認してきます。』といっていなくなり、それきりでした。一言先に、『ごめんなさい。』と謝って欲しかったです。それ以外は、GWで忙しかったんだろうなぁ、という接客とサービスでした。それでも某P系列の接客に比べたらまだ良かったです。但し、ドアマンの皆様の接客対応は素晴らしいな、と思いました。

When I left the costume case in the cloak, it was destroyed and returned. "I'm broken, what should I do?" I was asked. "I'm sure I'm in front of you when I'm drowning, words aren't there, and I'm silent. I did not say, it was only that. A word ahead, "I'm sorry. I wanted to apologize. Other than that, it was a customer service and service that I would have been busy at GW. Still, it was still better than the customer service of 某 P series. However, I thought that the customer service of all the doormen is wonderful.

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Mr./Ms. Y.Y(53)

Total points:

Select Date:2019-03-20

今回はスキーをしないで、雪見観光で、宿泊しました。お部屋も広くすごく過ごしやすく、お風呂もすべすべになり、本当に気持ちよかったです。 スタッフの方も気軽に声を笑顔でかけて頂き、本当に気持ち良く過ごすことが出来ました。また、いきまぁす。

We did not ski this time and stayed at the snow sight sightseeing. The rooms are large and very easy to use, and the baths are smooth and I feel really good. The staff also felt free to smile with a voice, and I was able to spend a really good time. Also, I will live.

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Facility・services

Property

NASPA NEW OTANI

Address

2117-9 Yuzawa, Minamiuonuma-gun, Niigata-ken [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/UFJ/UC/DC

Number of guest rooms

220 room(s)

Restaurant

[Dinner]
*International buffet "OsDining"
Available on 17:30 - 20:30 (L.O. 20:00)
※Available on every Saturday or special day.
<Special day> 17:30 - 21:00 (L.O. 20:30)
- Golden week, summer or winter season, etc.

*Japanese restaurant "Senbazuru"
Japanese gathering dishes with various local ingredients
Available on 17:30 - or 19:30 - (L.O. 20:30)

*Restaurant "FONTANA"
It is on the 4th floor of the Main building.
Please enjoy the own casual dishes as a full course.
Available on 17:30 - or 19:30 - (L.O. 20:30)

※Restaurants are by the order in the arrival.
※Please let us know before 7 days you would come to hotel if you have an allergy.

[Breakfast]
*"OsDining" buffet and breakfast of Echigo Yuzawa
Local food such as noppe soup, boiled kurumabu, and nina. Also, Koshihikari of Niigata-ken.
Standard Western food and Japanese food are combined.
Available on 07:30 - 09:00 (L.O. 08:30)
<Special day> 7:30 - 09:30 (L.O. 9:00)
- Golden week, summer or winter season, etc.

※Depending on the number of guests, sometimes it serves as a set menu(Japanese or Western food).
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Bath

The grand bath hall is good for natural spring as 826m² for each gender. The water is alkali simple spring, it is also famous as beauty spring. It is able to enjoy the view for four seasons in the open-air bath.
The new beauty machine (collagen machine) for women bath hall is charged and required reservation. Also, massage chair and health checkup machine are prepared in Jacuzzi, sauna, and relaxing space. If you put your index finger to the machine, it checks your fatigue score and blood concentration. It charges only 100 JPY, you can take this chance to have a simple medical check.
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Other facility information

Please contact the hotels/ryokans directly for more details.
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Information

[Information]
About changing charge plan, it depends on the date or circumstances of reservation.
If the rate changed on the day of your reservation or after payment, we don't accept any request regarding reservation change.
Bathing fee 150 JPY is required for people over age middle school students.
For the babies 1 - 3-year-old (bed-sharing), the charge is 3,700 JPY (Service fee・Including tax)
*There is no meal, beddings, or special service prepared. (0-year-old baby is free of charge.)
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Notice

Please contact the hotels/ryokans directly for more details.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

[From Tokyo]
Tokyo station → Echigoyuzawa station (Joetsu Shinkansen) 70 minutes

[From Niigata]
Niigata station → Echigoyuzawa station (Joetsu Shinkansen) 45 minutes

2117-9 Yuzawa, Minamiuonuma-gun, Niigata-ken

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Online

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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