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洞爺サンパレス リゾート&スパ Toya sun palace resort & spa

Resort

Review of Toya sun palace resort & spa

Overall Rating(4 reviews)

4.0/5

5

50%

4

25%

3

-%

2

25%

1

-%

 

Rooms4.8/5

Bath4.8/5

Breakfast4.5/5

Dinner3.8/5

Services3.3/5

Other Facilities4.3/5

Mr./Ms. Y.N(49)

Total points

Stayed in

Room type

2019-09-28

Hotel's Choice!

良い思い出に成りました

It was a good memory

Read in English

Mr./Ms. M.I(22)

Total points

Stayed in

Room type

2019-08-12

Modern Japanese Room

宿泊中に熱を出してしまい困っていたところお部屋まで水まくらを持ってきてくださりとても助かりました。本当にありがとうございました。 食事はバイキングを選んだのですがどの料理も美味しく感動しました。必ずまた行きます。

When I was in trouble because I had a fever during my stay, I brought a water pillow to my room. I'm really thankful to you. I chose buffet for the meal, but all the dishes were delicious. I will go there again.

Read in English

Mr./Ms. Y.S(48)

Total points

Stayed in

Room type

2019-05-17

Modern Japanese Room

ホテルはとてもキレイになっていた。露天風呂も立ち湯になっていて、洞爺湖が見られて良かった。部屋も良かった。しかしスタッフが淡々と仕事をしていて、すれ違っても仕事中でも、ロビーでも温泉でもレストランでも、笑顔も挨拶もほぼ無く、従業員の良さは感... Read more ホテルはとてもキレイになっていた。露天風呂も立ち湯になっていて、洞爺湖が見られて良かった。部屋も良かった。しかしスタッフが淡々と仕事をしていて、すれ違っても仕事中でも、ロビーでも温泉でもレストランでも、笑顔も挨拶もほぼ無く、従業員の良さは感じられなかったなぁー。大きい温泉ホテルなので仕方ないのかとも思うが…また朝の8時から、宿泊客が寛ぐ洞爺湖が見られるロビーを掃除機をかけていたのにはびっくりした。コードに引っ掛かったら危ないので、せめてコードレスでお願いしたい。

The hotel was very clean. The outdoor bath was also standing and it was good to see Lake Toya. The room was good too. However, the staff worked casually, and in the lobby, at the hot spring, at the restaurant, there were almost no smiles or greetings, and the goodness of the employees was not felt. I think it can not be helped because it is a large hot spring hotel ... but also from 8 am in the morning, I was surprised that I was vacuuming the lobby where you can see Lake Toya where guests can relax. It would be dangerous if I got stuck in the cord, so I would like cordless at least.

Read in English

Mr./Ms. Y.F(38)

Total points

Stayed in

Room type

2019-04-22

Japanese-Western Room

No comment from this user.

Facility・services

Property

Toya sun palace resort & spa

Address

Toyako onsen 7-1 , Sobetsu cho, Usu gun, Hokkaido

check-in / check-out time

14:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/JCB

Number of guest rooms

324 room(s)

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