Now loading...0%

相鉄グランドフレッサ 品川シーサイド(旧ホテルサンルート品川シーサイド) Sotetsu Grand Fresa Shinagawa Seaside

casual City-centered Hotel
  • Tokyo > Shinagawa・Takanawa ・Tennosu
Sotetsu Grand Fresa Shinagawa Seaside / Tokyo Odaiba・Shiodome・Shinbashi・Shinagawa 13

Overview

You can enjoy a magnificent view of the bay area from the start of the day to twinkle-star night. 

Guest room with a unique interior depending on the room type.

All rooms have Simmons bed, Wi-Fi, wired LAN.
You will find a comfortable stay here for business as well as leisure.      
Read more
Close

Room types

Review

Relux grade

casual

Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.

Overall Rating(10 reviews)

3.9/5

5

30%

4

30%

3

40%

2

-%

1

-%

 

Rooms3.9/5

Bath3.4/5

Breakfast4.3/5

Dinner-

Services3.2/5

Other Facilities3.9/5

Mr./Ms. H.Y(36)

Total points

Stayed in

Room type

2019-09-12

Seaside Deluxe Twin

本社が横のビルのため、よく利用するものです。 ここのスタッフはとにかく最初の備考欄(コメント)を読まない。 いきあたりばったりで接客していることが良くわかります。 ①前回は、備考欄に禁煙室を依頼しましたが、煙草臭の強い部屋に回されまし... Read more 本社が横のビルのため、よく利用するものです。 ここのスタッフはとにかく最初の備考欄(コメント)を読まない。 いきあたりばったりで接客していることが良くわかります。 ①前回は、備考欄に禁煙室を依頼しましたが、煙草臭の強い部屋に回されました。 ②今回は、煙草臭はなく部屋は快適でしたが、事前に2日分の領収書を分けて欲しいと依頼したにもかかわらず、 その場で適当に対応。 ③ビル清掃なのか、窓をみるとリフトが下りてきて、あわててカーテンを閉めたが、事前に告知ぐらいして欲しい。 ④ランジェリーバッグ(クリーニングを依頼するポリ袋)が皺くちゃでびっくりしました。まさか誰かの使ったランジェリーバッグを使えということなのか?あまりに気持ち悪いので、ゴミ箱に捨てておいたら、翌日、ルームクリーニング後に戻るとまた皺くちゃなランジェリーバッグが。。。 元から、皺くちゃな新品なのか、中古を使いまわしているのかわからないが、とにかく不愉快。 スタッフに問いただしたところ、中古を使いまわしてはいないとのことでしたが、全てにおいて最低な接客だといつも思います。 一方で、朝食はベトナム料理も取り入れており、他のホテルにないぐらいおいしい。 また立地条件もよく、バス停、駅、イオン、コンビニとすべてそろっており、ホテルのロビーも開放的で好きです。 ルームキーもスマートフォンと連動していてキーを持ち歩かないのも便利。

Because the head office is a side building, it is often used. The staff here do not read the first remarks column (comments) anyway. You can see that you are waiting for customers. (1) Last time, I requested a non-smoking room in the remarks column, but it was turned into a room with a strong cigarette smell. ② This time, there was no smell of cigarettes, but the room was comfortable, but we responded appropriately on the spot, even though we asked for a receipt for two days in advance. ③ If you look at the window, the lift came down when you looked at the window and closed the curtain in a hurry. ④Lingerie bag (polybag for requesting cleaning) was crazy and surprised. Does it mean that someone can use a lingerie bag? It's so unpleasant that if you leave it in the trash, the next day, after cleaning the room, you'll get a ugly lingerie bag. . . I don't know if it's a ugly new or used one, but it's just unpleasant. When I asked the staff, they said that they were not reusing used ones, but I always think that they are the lowest customer service. On the other hand, breakfast also includes Vietnamese cuisine, which is as delicious as no other hotel. Also, the location conditions are good, there are bus stops, stations, ions, convenience stores, and the hotel lobby is open and I like it. It is also convenient not to carry the room key with the smartphone.

Read in English

Mr./Ms. M.F(27)

Total points

Stayed in

Room type

2019-08-17

Seaside Superior Single Room

チェックイン時間が遅いせいか、携帯充電器の貸出をお願いしたところ、切らしてしまったとの事。利用者は多いと思うので、もう少し貸出用意をする必要があるかと感じた。 自動機でのチェックインとなったが、カードの利用明細にはホテル名ではなく、某スポ... Read more チェックイン時間が遅いせいか、携帯充電器の貸出をお願いしたところ、切らしてしまったとの事。利用者は多いと思うので、もう少し貸出用意をする必要があるかと感じた。 自動機でのチェックインとなったが、カードの利用明細にはホテル名ではなく、某スポーツクラブ名での記載となっている(金額の一致は確認できてる)。原因は不明だが、なぜこうなるのか不思議、全くの別エリアなのに。

Perhaps the check-in time is late, I asked him to lend a mobile charger, but he was cut off. I think that there are many users, so I felt I needed to prepare a little more. Although the check-in was done with an automatic machine, the card usage statement is not a hotel name but a samurai sports club name (the amount of money has been confirmed to match). The cause is unknown, but it's a wonder why this happens, even though it is a completely different area.

Read in English

Mr./Ms. A.T(60)

Total points

Stayed in

Room type

2019-08-01

Single Room

この度は御世話になりました。 初めてで場所が解りづらく電話をした所 丁寧に教えて頂きました。フロントの対応も 研修中の方でしたが解りやすく説明してくれました、部屋も予約はシングルでしたが空いたと言うことでツインの部屋になりました、 ... Read more この度は御世話になりました。 初めてで場所が解りづらく電話をした所 丁寧に教えて頂きました。フロントの対応も 研修中の方でしたが解りやすく説明してくれました、部屋も予約はシングルでしたが空いたと言うことでツインの部屋になりました、 只部屋が少し暑かったのと、コーヒー頂いたのですがポットに入れる水をお風呂の蛇口からしか入れる所が無かったのが困りました。料金も少し高いかなとも… 細かくてすみませんが、他が良かったのでそこが気になりました。後、駐車係の人も対応が 良かったです。

Thank you for taking care of me this time. He told me politely when he called the phone for the first time because the location was difficult to understand. The front desk was also during training, but explained it in an easy-to-understand manner. The room was a single room, but it became a twin room by saying that it was empty. I got coffee, but I was troubled that there was no place to put water into the pot only from the faucet of the bath. The price is a little expensive ... I'm sorry for being fine, but I was worried about it because others were good. Later, the person in charge of parking was good.

Read in English

Facility・services

Property

Sotetsu Grand Fresa Shinagawa Seaside

Address

4-12-8 Higashishinagawa, Shinagawa-ku, Tokyo [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/DEBIT/UFJ/UC/DC/DISCOVER

Number of guest rooms

300 room(s)

Restaurant

Asian dining "Luxe Nha Vietnam"

Restaurant for breakfast with a view of Tokyo Bay on the 16th floor.

You can enjoy the panoramic view of Tokyo Gate Bridge, airplanes landing and taking off, and beautiful Odaiba scenery.

The breakfast is Japanese-Western ethnic buffet for 1,300 yen. (including tax)
Freshly baked bread and Vietnamese pho are very popular.
Please note that the menu may change depending on the season and the day's stocks.
Read more
Close

Bath

Please contact the hotels/ryokans directly for more details.
Read more
Close

Other facility information

Please contact the hotels/ryokans directly for more details.
Read more
Close

Information

Please contact the hotels/ryokans directly for more details.
Read more
Close

Notice

Please contact the hotels/ryokans directly for more details.
Read more
Close

Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

●The hotel is connected directly with Shinagawa Seaside Station of Rinkai Line.

After passing through the ticket gate, take the elevator on the left side to M1 floor. 
Or take the escalator to the C exit, it is connected with B1F of the hotel.
The front desk of the hotel is on the 16th floor.

●7 minutes walk from Aomono-yokocho Station of Keikyu Line.

Keikyu limited express and express take 4 minutes from Shinagawa Station. 
7 minutes walk from Aomono-yokocho Station.

4-12-8 Higashishinagawa, Shinagawa-ku, Tokyo

Open in Google Maps

Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Offline

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

2 of people have viewed this page within the past 24 hours.

Welcome to Relux