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センチュリオン箱根別邸 Centurion Hakone Bettei

casual Ryokan/Inn
  • Kanagawa > Hakone

Review of Centurion Hakone Bettei

Customer Ratings

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Rooms-

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Breakfast-

Dinner-

Services-

Other Facilities-

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Mr./Ms. Y.S(28)

Total points

Stayed in

Room type

2020-01-17

Japanese Luxury Twin

改善点:言葉遣い、顧客情報の共有・伝達、スタッフの方々の意思疎通

Improvements: Language, sharing and transmission of customer information, communication among staff

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Mr./Ms. K.O(60)

Total points

Stayed in

Room type

2020-01-03

Japanese Luxury Twin

今回、宿泊にあたり、露天風呂つきにもかかわらず、部屋の露天風呂はご自分で入れて下さいとのこと、蛇口をひねりお湯が出ていたのですがすぐに冷たい水がでて、結局露天風呂は入れず❗又は浴室は寒く。 冷蔵庫にはアルコールはなく自動販売機買って下さい... Read more 今回、宿泊にあたり、露天風呂つきにもかかわらず、部屋の露天風呂はご自分で入れて下さいとのこと、蛇口をひねりお湯が出ていたのですがすぐに冷たい水がでて、結局露天風呂は入れず❗又は浴室は寒く。 冷蔵庫にはアルコールはなく自動販売機買って下さいとのことでしたがこういうのは初めてです。朝食のお雑煮の汁は醤油のように濃く、係の者に話しましたら、板前さが来て間違って醤油を入れすぎましたと、作り直しもしてくれずそのまま、会計ほ時も何の言葉もなく、正月早々とっても残念でたまりません。

At this time, despite staying with an open-air bath, it was said that you should put in the open-air bath in the room yourself, twisted the faucet and hot water was coming out, but soon cold water came out, and eventually the open-air bath was Do not put in or the bathroom is cold. It was said that there was no alcohol in the refrigerator and you should buy a vending machine, but this is the first time. The broth of the zoni for breakfast is as thick as soy sauce, and if you talk to the person in charge, if you come to the table and mistakenly put too much soy sauce, you will not be able to make it again. No, it is very unfortunate and irresistible early in the New Year.

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