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THE CHELSEA BREATH

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Review of THE CHELSEA BREATH

Overall Rating(3 reviews)

3.3/5

5

33%

4

33%

3

-%

2

-%

1

33%

 

Rooms3.0/5

Bath4.3/5

Breakfast3.7/5

Dinner5.0/5

Services3.7/5

Other Facilities3.0/5

Mr./Ms. M.Y(61)

Total points

Stayed in

Room type

2020-01-12

Designers Twin

Very good hotel, good services, nice view.

Very good hotel, good services, nice view.

Mr./Ms. N.T(52)

Total points

Stayed in

Room type

2020-08-07

Designers Twin

接客、サービスがとても良かった。銀婚式のお祝いプレートをデザートに準備していただけたりととても満足した宿泊でした。

Service and service were very good. It was a very satisfying stay, as you could prepare a silver wedding celebration plate for dessert.

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Mr./Ms. R.H(27)

Total points

Stayed in

Room type

2019-12-31

Designers Double

この度はお世話になりました。 年越しの旅行と、初四国への旅ということでとても楽しみにしておりました。 実際に行ってみると、31日の年越し蕎麦をラウンジでおもてなししていただけると言うことでしたが、蕎麦を温めるガスコンロのガスが無くなって... Read more この度はお世話になりました。 年越しの旅行と、初四国への旅ということでとても楽しみにしておりました。 実際に行ってみると、31日の年越し蕎麦をラウンジでおもてなししていただけると言うことでしたが、蕎麦を温めるガスコンロのガスが無くなっており、フロントの方に伝えると「ガスはもうありませんのでそのまま使ってください」との事でしたが、あのホテルの規模でガスコンロの予備がないということ、ガスが無いのに何も声掛けをすることもなくそのまま放置している事に大変驚きました。 リラックスさんの“設備”と言うところで、化粧水と記載があったのですが実際は大浴場にしかなく、部屋に常備されておらず気付いた時には大浴場も閉まっていたのでフロントに電話してみるも、20〜30分全くつながらず、フリーダイヤルから、外線からも掛け続けましたが、やっと繋がった時に言われたのが「片付けしておりましたので」との言葉で凄く残念な気持ちになりました。フロントに電話がこんなにも繋がらないホテルは初めてでしたし、大変困りました。化粧水もなぜ大浴場にしか置いてないのか分かりません。殆どのホテルは常備しておりますし、大浴場を皆が利用するのが前提なのでしょうか、大浴場を利用できないお客さまもいらっしゃいます。子どもの宿泊はできないと記載がありましたが、ホテル側のミスで隣の部屋に1歳の子どもが宿泊しており、夜泣きが酷く、なかなか寝付けませんでしたし、チェックアウトの時間も15:00と書いておりましたのに実際は11:00でした。ホテル側のミスと言うことで15:00で対応はして頂きましたが、何かとガッカリさせられることが凄く多かったです。朝食も2日とも小皿の2品しか変更は無く、料理も期待以下でしたし、ラウンジのおつまみは、夜に食べると全て湿気ておりました。 2日目の朝食に少し遅れて行ってしまった私たちも悪かったですが、目も合わさずとても小さな声でしたし、明らかに態度が悪くて居心地の悪い朝食になりました。 対応が良いスタッフの方も勿論居ましたが、そうでない方との差が凄く激しかったです。

I appreciate your kindness at this time. I was really looking forward to the New Year's trip and my first trip to Shikoku. When I actually went, it was said that you could enjoy the New Year's soba on the 31st in the lounge, but the gas on the gas stove that heats the soba is gone, and when telling the front desk, `` There is no more gas so it is just as it is Please use it, "but I was very surprised that there was no spare gas stove at the scale of that hotel, and that there was no gas and I left it without calling out. There was a description of lotion at the place called "Facilities" of Relax, but it was actually only in the large public bath. When I noticed, the large public bath was closed, so I called the front desk. Even though it was not connected at all for 20 to 30 minutes, I continued to call from the free line and from the outside line, but when I was finally connected I was very disappointed with the words "I was clearing it up" became. It was the first hotel where the telephone was not so connected to the front desk, and I was very troubled. I do not know why lotion is only placed in the public bath. Most hotels are always on hand, and it is presumed that everyone will use the public bath, or some guests may not be able to use the public bath. It was stated that children could not stay, but a 1-year-old child stayed in the next room due to a mistake on the hotel side, crying at night was severe, it was difficult to sleep, and check-out time was 15:00. Actually it was 11:00. We had a response at 15:00 to say that it was a mistake on the hotel side, but there were very many things that were disappointed. There were only two dishes of small plates for breakfast and two days, the dishes were less than expected, and the snacks in the lounge were all damp when eaten at night. We were a little late for breakfast on the second day, but it was bad, but we couldn't see our eyes and it was a very quiet voice, and it was obviously bad attitude and uncomfortable breakfast. There were, of course, good staff members, but the difference with those who did not was very intense.

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Facility・services

Property

THE CHELSEA BREATH

Address

1878 Kagawacho Kawahigashishimo, Takamatsu, Kagawa

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/銀聯

Number of guest rooms

33 room(s)

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