ロテルド比叡 Hoshino Resorts L'Hotel de Hiei

Resort Go To トラベル対象

Kyoto > Kitayama・Takaragaike

Hoshino Resorts L'Hotel de Hiei / Kyoto Okazaki・Kitashirakawa・Kitayama 5

Countermeasures for COVID-19

Hand sanitizer provided
Disinfection
Ventilation
Ensure Social Distancing
Guidelines for employees
Guidelines for guests

View details

: Hand sanitizer provided
: Hand sanitizers are available in public areas

: Disinfection
: High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
: High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.

: Ventilation
: Guest rooms are ventilated before and after each guest use.
: Public areas are ventilated frequently.

: Ensure Social Distancing
: Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.

: Guidelines for employees
: Our staff conduct hand washing, gargling, and face mask application.
: Our staff undergoes daily health check.

: Guidelines for guests
: Wearing a face mask, hand washing, and gargling is required.
: To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.

Overview

Hoshino Resorts L'Hotel de Hiei is located near Hieizan Enryaku-ji Temple, also known as the source of Japanese Buddhism, has been a guardian nation protecting the capital since the Heian period.

In 1994, Mt. Hiei including Enryaku-ji Temple was registered as a World Heritage Site as a "Cultural Property of Ancient Kyoto".

In the environment where the beauty of the four seasons and the rich history are gently woven, such as the magnificent shimmering of Lake Biwa spreading below, the whispering of trees and the scent of the fresh forest, the scent of Enryaku-ji Temple and the smell of scent, the plenty of local ingredients We have prepared menus, Omi tea, which is also said to be the progenitor of Japanese tea, and sake.

Enjoy a casual resort where you can enjoy yourself or with friends in an elegant atmosphere away from the hustle and bustle of everyday life.

Rooms・Plans

Rooms (-)
Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Customer Ratings

Rooms-

Bath-

Breakfast-

Dinner-

Services-

Other Facilities-

We have not received enough ratings to display an average for this hotel

Mr./Ms. Y.H(25)

Total points

Stayed in

Room type

：

Rooms2/5

Bath1/5

Breakfast3/5

Dinner3/5

Services1/5

Other Facilities1/5

2020-07-19

Standard Triple

一つ星がついていて値段もお安くはないのでどんなところが楽しみにしていたのですが本当に残念でした。景色やお料理は良かったのですがサービスがとても残念でした。一番ショックだったのが宿泊代など事前に支払っていたにも... Read more 一つ星がついていて値段もお安くはないのでどんなところが楽しみにしていたのですが本当に残念でした。景色やお料理は良かったのですがサービスがとても残念でした。一番ショックだったのが宿泊代など事前に支払っていたにも関わらず現地で再度請求されました。その場で既に支払ってませんか？と確認してもそんなはずはないと言われ、もし二重に支払っていたら後から連絡下さいと言われました。帰宅後確認したところやはり二重に支払っており、こちらから連絡して返金してもら事になりました。このような間違いがあることに驚きでしたし、支払いが二重になっていないかどうか向こうでは確認してもらえなかったことにも驚きでした。もしこちらが確認を忘れていたら倍の料金を払っていたかと思うと恐ろしいです。他にもコロナのせいか、従業員の方が少なく自由に飲めるドリンクが補充されていなかったり、自然の中の為かホテル内にかなり虫が入り込んでいる箇所がありました。楽しみにしていた分、残念でした。細かい部分を求めると、ワインを注いでいただくときに少しこぼれてしまっていたり、お皿を下げるときにお盆を机の上に置いたりされていたのでサービスの質もそこまで高くないホテルなのだなと感じました。今後改善していただけたら嬉しいです。

Because it has a star and the price is not cheap, What kind of place were you looking forward to? I was really disappointed. The scenery and food were good The service was very disappointing. What was the most shocking Despite having paid in advance for accommodation, etc. I was charged again. Did you already pay on the spot? Even if you confirm I was told that it shouldn't happen, If you paid twice I was told to contact me later. When I checked after returning home, I still paid twice, Please contact us and get a refund. I was surprised that there were such mistakes, Whether payments are doubled I was also surprised that I could not confirm it over there. If you forgot to confirm It's scary to think that you were paying twice as much. Other than that, perhaps because of the corona, there were few employees and the drinks were not replenished freely, or there were some insects in the hotel because of nature. I was disappointed because I was looking forward to it. When I asked for the details, it was a little spilled when pouring wine, and the tray was placed on the desk when lowering the plate, so the service quality is not so high. I felt that. I would be happy if you could improve it in the future.

Read in English Original Text

Facility・services

: Property

Hoshino Resorts L'Hotel de Hiei

: Address

Hieizan Ipponsugi, Sakyo-ku, Kyoto, Kyoto Prefecture　[View map]

: check-in / check-out time

16:00 / 10:00

CI/CO time may be different depending on plan.

: Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS

: Number of guest rooms

29 room(s)

Restaurant

Please contact the hotels/ryokans directly for more details.

Bath

Please contact the hotels/ryokans directly for more details.

Other facility information

Please contact the hotels/ryokans directly for more details.

Information

Please contact the hotels/ryokans directly for more details.

Notice

Please contact the hotels/ryokans directly for more details.

Features

Bath tax
Children allowed
Room service
Transportation service
Parking area
Hot spring
Fresh hot spring
Room with outdoor spa
Public spa
Private spa
Indoor pool
Outdoor pool
Esthe/Spa facility
Fitness facility
Barrier free
5 min walk from station
Pets allowed
Breakfast in room
Dinner in room
Open air bath
Night view
Ocean view
Cottage
Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

(From Tokyo)

Tokyo Station-> Kyoto Station (Tokaido Sanyo Shinkansen)

Kyoto Station-> Otsukyo Station (JR Kosai Line)

About 20 minutes by taxi from Otsukyo

Hieizan Ipponsugi, Sakyo-ku, Kyoto, Kyoto Prefecture

Open in Google Maps