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ウェスティンホテル東京 The Westin Tokyo

City-centered Hotel
  • Tokyo > Shibuya・Meguro・Setagaya
The Westin Tokyo / Tokyo Shibuya・Meguro・Setagaya 8

Overview

Located in the heart of Tokyo, The Westin Tokyo lies only 7 minutes away from Ebisu Station via the Yebisu Skywalk. With it's European style and atmosphere, it offers the highest quality of service for your stay. We might even redefine the word luxury for you.

Upon stepping foot into the lobby, accented with art and culture, you'll be greeted with colorful greens and blues of the Westin Garden. The marble pillars, high ceilings, and glimpses of the cascading waterfall will make you feel as if you've stepped into an elegant European castle.

After enjoying a cocktail at the lounge, you'll move to the restaurant, where you will enjoy a satisfying meal to your heart's content. Absorb the polished atmosphere and allow your night to become something special.

Since its debut in 1999, our popularly adored Westin signature 'Heavenly Bed' guarantees you a comfortable sleep and has been compared to "sleeping on clouds."

In the morning and you'll be beckoned to the spacious and bright The Terrace, where a delicious and refreshing meal awaits you. Westin's healthy "super foods" menu is a breakfast option served worldwide.

At Westin, our goal is that you leave feeling better than when you arrived. During your stay, we hope that you are able to relax your body and mind while gaining energy and vitality.      
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Rooms・Plans

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  • Plan (-)

Review

Relux grade

Accommodations that represent their respective local regions and that are worth visiting despite the distance.

Overall Rating(26 reviews)

4.3/5

5

54%

4

31%

3

12%

2

4%

1

-%

 

Rooms4.5/5

Bath4.3/5

Breakfast4.4/5

Dinner4.6/5

Services4.2/5

Other Facilities4.3/5

Mr./Ms. G.Y(35)

Total points

Stayed in

Room type

2020-03-28

Suite Double

ホテルの施設はとても満足できるものでしたが、コロナの営業で従業員の質はとてもひどいものでした。客が少ないので恐らくはバイトの高校生などなのかと思うのですが、暇なので喋ってたってるだけで接客しようという気がない人。朝食で奥に通しておいて進行具... Read more ホテルの施設はとても満足できるものでしたが、コロナの営業で従業員の質はとてもひどいものでした。客が少ないので恐らくはバイトの高校生などなのかと思うのですが、暇なので喋ってたってるだけで接客しようという気がない人。朝食で奥に通しておいて進行具合もみにこないで昼している。スーツ姿のお偉いさんからしっかりとした接客を受けれはしましたが、客前でくっちゃべるなら裏に行って欲しいです。朝食もコロナの影響で並べられないのは分かりますが、注文方法の説明も一切なしどこに何があるかわからず。もちろん高校生バイト程度なのでそれを説明にもこず、食べ物がないのか、注文すると出てくるなにかがあるのかすらわかりません。 また、早めにつき、チェックインできるか確認してもらいました。今回の部屋ならクラブラウンジでのチェックインでなにか飲みながらできると思っていましたが、そのまま一回で荷物持ちながらチェックイン手続きをすすめ、チェックインできるならここでするのか、確認もされずそのままチェックインの流れで、重い荷物持って喉も乾いていたので想像した優雅なチェックインはできず最初からケチがつきました。 全体的に客をなめている接客が目立つ形となっいます。客が少ないので一人にかける時間は増えると考えていましたが浅はかでした。このホテルは少ないと何も考えないホテルマンが多いということ。まとめる人はとても気が効くがそれはあなたの仕事ではないはずと思ってしまいます。中華のレストランは広々しており、味も良いので、また利用したい気持ちはありますが、いかんせんサービスの質が担保されないと高い金を払って泊まる意味がないし、他の都心駅近の外資ホテルの方がサービスがしっかりしている。このような状況だからまともなサービスができないのであれば閉めたほうが良かったんじゃないかと思うくらいです。一部とても良いサービスを提供できていても挽回できないレベルでした。 怒りが意外と治らないので投稿します。

The hotel facilities were very satisfactory, but the quality of the employees was very bad with the corona sales. I guess it's probably part-time high school students because there aren't many customers, but people who don't want to serve customers just because they are talking because they are free. I went to the back at breakfast and did not come to see my progress. I was able to receive a good customer service from a great man in a suit, but I would like you to go behind if you can talk in front of the customer. I understand that breakfast isn't lined up because of the corona, but I don't know where to find anything without any instructions on how to order. Of course, it's about a high school student part-time job, so I can't even explain it, and I don't even know if there is something to eat or if something comes out when I order. In addition, we had you confirm whether you could check in early. I thought that if I could check in at the club lounge in this room, I could drink something, but proceed with the check-in procedure while holding my luggage at once, and if I can check in, I will check it as it is without confirmation The flow of the inn was heavy and my throat was dry, so I couldn't do the elegant check-in I had imagined. The customer service that is licking customers overall is noticeable. We thought that we would spend more time alone because there were few customers, but it was shallow. There are many hotelmen who think nothing about this hotel. The organizer works very well, but thinks it should not be your job. The Chinese restaurant is spacious and tastes good, so I would like to use it again, but if there is no guarantee of the quality of the service, there is no point in paying high money and there is no foreign hotel near the city center station But the service is solid. In such a situation, if I can not provide a decent service, I think that it was better to close it. Even though we could provide some very good services, we were unable to recover. I will post it because my anger does not heal unexpectedly.

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Mr./Ms. y.a(55)

Total points

Stayed in

Room type

2019-11-24

Deluxe Double

チェクインの時の応対(海外の方でマレーシアの方だったと思います)がとても丁寧でした。 言葉遣い、スマイル、気遣いなど満足です。 また、エントランスのChristmas装飾も豪華で、暫く見入ってました。 チェックインの時間が遅くレストラ... Read more チェクインの時の応対(海外の方でマレーシアの方だったと思います)がとても丁寧でした。 言葉遣い、スマイル、気遣いなど満足です。 また、エントランスのChristmas装飾も豪華で、暫く見入ってました。 チェックインの時間が遅くレストランが使用出来なかったのが残念ですが、次回の楽しみにしておきます。 都内滞在の時は、また利用したいと思います。

The reception during Chek-in (I think it was Malaysia and overseas) was very polite. Satisfaction with language, smile, and caring. Also, the Christmas decoration at the entrance was gorgeous and I had seen it for a while. It's a pity that the check-in time was late and the restaurant couldn't be used, but I'm looking forward to the next time. I would like to use it again when I stay in Tokyo.

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Mr./Ms. R.S(38)

Total points

Stayed in

Room type

2019-03-02

Deluxe Twin

子連れでお邪魔なりました。エントランス入るなりレセプションはじめスタッフの皆様からお気遣いと優しいお声かけを頂き、子供とともに感激しました。朝食のバイキングも質、種類ともに文句なし。さすが一流ホテル、でした。お世話になりました。

I got in the way of having a child. I entered the entrance and got a kind voice and gentle voice from everyone of the staff, including the reception, I was deeply moved with my child. Biking of breakfast is complainess both in quality and kind. As expected it was a first-class hotel. thank you for helping me.

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Facility・services

Property

The Westin Tokyo

Address

1-4-1 Mita, Meguro-ku, Tōkyō-to  [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/UC/DC

Number of guest rooms

438 room(s)

Restaurant

-French Restaurant Victor's
Hours: 11:30-2:30pm/5:30pm-9:30pm 
This elegantly built European castle-style restaurant transforms local produce and fine meat into delectable French cuisine. The wine list offers something for every discerning palate. 

-Teppanyaki Yebisu 
Hours:11:30am-3:00pm/ 5:30pm-9:30pm 
Introducing Yebisu Brand Beef, we are proud to bring you this tender,juicy and delicious beef only available at Teppanyaki Yebisu. The highly skilled masters of the teppanyaki grill directly prepare and cook in front of you. On a sunny clear day, enjoy the panoramic view of Mt.Fuji. 

-Cantonese Restaurant Ryutenmon 
Hours: 11:30am-3:00pm weekdays / Saturdays, Sundays, and holidays 11:30am-4:30pm / 5:30pm-9:30pm 
Featuring ornate Chinese decor in the rich hues of black and gold. The restaurant serves Cantonese-style food at its best.  

-Japanese Restaurant Mai
Hours: 11:30am-3:00pm (teatime 2:30pm-4:30pm on weekdays only)/ 5:30pm-9:30pm 
Enjoy the artistry of traditional Japan at Mai, the finest, freshest sushi and sashimi. We also have a range of innovative Japanese dishes featuring a superb selection of Japanese sake.

-International buffet-style restaurant The Terrace 
Hours: 6:30am-9:30pm 
With an airy sunlit atmosphere, The Terrace is the only buffet-style restaurant at the hotel. Beloved for its breakfast buffets, monthly themed buffet fairs and dessert buffets, our restaurant is enjoyed by the locals as well as our guest all day long. The pastry chefs will make popular sweets. We also have a healthy "Super Food" menu. 

*All restaurants have a dress code: smart casual.  Please refrain from wearing short pants, sleeveless shirt, and flip-flops. 


-Sky Lounge "The Compass Rose"  [Hours]:4:00pm-12:30am(weekdays)/ 2:00pm-12:30am (Saturdays, Sundays, and holidays)
Enjoy the sounds of live jazz and the sight of the glittering night lights of the Tokyo skyline with view of the Tokyo Tower. English Afternoon Tea is also served. 

-Executive Bar The Bar
Hours: 11:00am-12:30am 

- Lobby Lounge The Lounge 
Hours: 10:00am-10:30pm 

*All cafes and bars have dress code: smart casual, except the Lobby Lounge (no dress code). Please refrain from wearing short pants, sleeveless shirts, and flip-flops. 
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Bath

Please contact the hotels/ryokans directly for more details.
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Other facility information

- "Le Spa Parisien"  [Hours]:9:30am-9:00pm
 Pamper yourself in a European- Style Spa. Varieties of Spa Menus are offered. 
-"Westin Workout Gym", Hours: 24 hours
 Westin Workout Fitness Studio will entice you to exercise with our state-of-the-art fitness equipment during your stay. 
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Information

Please contact the hotels/ryokans directly for more details.
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Notice

-This plan is only accepted for advance credit card payment.
-This plan includes consumption tax and service charges.
-The package does not include restaurant and spa services. 
-Tokyo Metropolitan Accommodation Tax applies. 
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

From Ebisu Station's east exit (JR Yamanote Line, Saikyo Line), take the Yebisu Skywalk, approximately 7 minutes.

From Ebisu Station's Hibiya Line, disembark and proceed to the JR exit. Take the Yebisu Skywalk, approximately 10 minutes total.

Access (supplemental)

Shuto Expressway Meguro Route 2, take the Dengenji Ramp off, approximately 5 minutes from there.

1-4-1 Mita, Meguro-ku, Tōkyō-to

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