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定山渓鶴雅リゾートスパ 森の謌 Jozankei Tsuruga Resort Spa MORI NO UTA

Ryokan/Inn
  • Hokkaido > Jozankei

Review of Jozankei Tsuruga Resort Spa MORI NO UTA

Overall Rating(16 reviews)

4.4/5

5

63%

4

25%

3

6%

2

6%

1

-%

 

Rooms4.3/5

Bath4.4/5

Breakfast4.7/5

Dinner4.7/5

Services4.4/5

Other Facilities4.1/5

Mr./Ms. R.T(26)

Total points

Stayed in

Room type

2019-08-06

Cottage with Private Outdoor Hot Spring Bath

すべて良く、とても良い旅になりました。 売店は小さな雑貨屋さんのようで楽しく、とても可愛く美味しそうなケーキもたくさんあり、夜中に部屋で食べる用に買えばよかったと後悔しています。楽しみにしていたビュッフェはすべて美味しく種類も豊富で楽しか... Read more すべて良く、とても良い旅になりました。 売店は小さな雑貨屋さんのようで楽しく、とても可愛く美味しそうなケーキもたくさんあり、夜中に部屋で食べる用に買えばよかったと後悔しています。楽しみにしていたビュッフェはすべて美味しく種類も豊富で楽しかったです。広場のようなところでは演奏を聴きながら薪で炙ったマシュマロを食べられゆっくり出来ました。バーはバーテンダーさんがお話が上手で北海道の美味しいお店なども教えてくださり、その後の旅に役立てることができました。別邸コテージも素敵で選んでよかったです。マッサージも受けられここに来るまでの旅の疲れも癒すことが出来ました。ただ、してくれる人によります。旦那はあんまりゆっくりできなかったそうです。 総合的には、ホテルに着いてからもホテル内のどこ行こう!とワクワク出来るのでとても楽しくおすすめです。

Everything was good and it was a very good trip. The shop is like a small general store, and it has lots of fun and delicious cakes, and I regret that I should have bought it in the room at night. All the buffets I was looking forward to were delicious and abundant in variety. In a place like a plaza, I was able to eat marshmallows that were boiled while listening to the performance. The bartender was good at talking with us and taught us delicious restaurants in Hokkaido, which could be useful for the rest of the trip. The cottage was nice and nice to choose. I was able to receive a massage, and I was able to heal the fatigue of my trip up to here. However, it depends on the person who does it. My husband wasn't able to do so slowly. Overall, wherever you go in the hotel after you arrive! It ’s very fun and recommended.

Read in English

Mr./Ms. T.S(43)

Total points

Stayed in

Room type

2019-06-19

Deluxe Twin

とても満足したので、また訪れたいと思います。

I am very happy and would like to visit again.

Read in English

Mr./Ms. P.T(36)

Total points

Stayed in

Room type

2019-06-05

Deluxe Japanese and Western-style Room

Very nice indeed! Love the dinner and breakfast there, room was large and nicely decorated! Very happy stay!

Very nice indeed! Love the dinner and breakfast there, room was large and nicely decorated! Very happy stay!

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Mr./Ms. J.T(20)

Total points

Stayed in

Room type

2019-05-11

Cottage with Private Outdoor Hot Spring Bath

笑顔の接客とても心地が良かったです。これからもお客さんを大切に接客して欲しいです!また行きます。ありがとうございました!

The customer service of the smile was very comfortable. I want you to serve customers with care from now on! I will go there again. Thank you very much!

Read in English

Mr./Ms. J.I(49)

Total points

Stayed in

Room type

2019-02-26

Deluxe Twin

お部屋もシンプルモダンな感じで綺麗でしたし、お料理、デザートも本格的でとても美味しかったです お風呂は若干暑めでしたが とても気持ちよく岩盤浴も良かったです ホテル内とても落ち着いた雰囲気で 静かなゆったりとした時間を過ごす事ができ... Read more お部屋もシンプルモダンな感じで綺麗でしたし、お料理、デザートも本格的でとても美味しかったです お風呂は若干暑めでしたが とても気持ちよく岩盤浴も良かったです ホテル内とても落ち着いた雰囲気で 静かなゆったりとした時間を過ごす事ができました またお邪魔したいです

The room was also clean and modern feeling and the cuisine and dessert were also authentic and very delicious The bath was a bit hot but very comfortable rock bath was also good inside the hotel very quiet relaxing atmosphere I was able to spend the time I spent again I want to disturb you

Read in English

Mr./Ms. M.K(52)

Total points

Stayed in

Room type

2018-09-13

Deluxe Twin

 第一印象って、大事ですよね。 やっと、到着して出迎えた日本人男性スタッフに『どの様なご用件ですか??』と聞かれ、内心、温泉旅館なんだから宿泊に決まっているだろうと内心〖ムッとして〗、何だこの施設は・・・と、市内だから普段着で行った私たち... Read more  第一印象って、大事ですよね。 やっと、到着して出迎えた日本人男性スタッフに『どの様なご用件ですか??』と聞かれ、内心、温泉旅館なんだから宿泊に決まっているだろうと内心〖ムッとして〗、何だこの施設は・・・と、市内だから普段着で行った私たちが、悪かったのでしょうか・・・?言葉自体に問題はありませんが、私の様に不快に感じ取る人間もいます。だから、感じ取ったスタッフはすぐさま『失礼いたしました』と、言ったのだと思います。  第一印象で【何だこの施設は・・・?】モードに入ってしまったので、その後は普段なら気にしない事も、チェックモードになっていて、ベッドに髪の毛が・マッサージチェアーが動かないと思ったら、電源コードが抜いてあったり ・PRのCDを置いてありましたがCDプレイヤーが無いなど、何で・・・と思うことが他にも多々ありました。  だから、リラックスしに行ったつもりが、何か疲れてしまいました。 帰宅し、両親に感想を聞くと、美味しいものもあったとのことだったので、ビュッフェがあるようなので機会があれば連れていきたいと思っています。  もしかして、ビュッフェの受付時間に行ったので、あの様に聞かれたのかなと思いましたが、受付時間外でした。  cf. ~口コミやレベルの区分で上位?だったので、過度の期待をしていた私にも原因があるかもしれません~  

The first impression is important. Finally, the Japanese male staff who arrived and greeted me "How are you? What? As I was asked, "Because it is an onsen inn, it is a spa inn, so it is decided to stay,〗,〗, as this is what it's like, what is this facility ... that we were in the city so we went casual wear, was it wrong? · ·? There is no problem in the word itself, but some people feel uncomfortable like me. Therefore, I think that the staff who felt immediately said "I'm sorry", I told you. In the first impression 【What is this facility ...? Since I entered the mode, after that I do not mind if I usually do not have a check mode, hair in the bed · If you think that the massage chair will not move, the power cord is pulled out · PR Although there was a CD, there were not many CD players, and there were many others that I thought as · · ·. So, I am somewhat tired of going to relax. When I came home and asked my parents about their impressions, it was said that there were delicious items, so I think that there is a buffet so I would like to take it if I have the opportunity. Perhaps I went to the reception hours of the buffet, so I thought whether he was heard like that, but it was outside the reception hours. cf. ~ Are you ranked by top level or level? So, I may have cause because I was expecting too much ~

Read in English

Mr./Ms. M.I(56)

Total points

Stayed in

Room type

2018-08-20

Deluxe Room with Private Hot Stone Sauna

コンセプトがはっきりしていて、とても面白いお宿だったと思います。特に食事は変わったものが多く楽しめました。

I think that the concept was clear and it was a very interesting inn. Especially we enjoyed many things that changed meals.

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Mr./Ms. M,H(23)

Total points

Stayed in

Room type

2018-01-13

Deluxe Japanese and Western-style Room

鶴雅さんのホテルに泊まるのは初めてでしたが、全てにおいて大満足のホテルでした!接客も食事もお部屋も全てにおいて最高でした◎ 改善点を挙げるとすれば、大浴場のお風呂の種類がもっとあれば良いと思ったことと、お部屋の美顔器の説明書などがなく、あ... Read more 鶴雅さんのホテルに泊まるのは初めてでしたが、全てにおいて大満足のホテルでした!接客も食事もお部屋も全てにおいて最高でした◎ 改善点を挙げるとすれば、大浴場のお風呂の種類がもっとあれば良いと思ったことと、お部屋の美顔器の説明書などがなく、あてずっぽうにスイッチを入れてもカビのような匂いがしたことです。せっかくの美顔器なので皆さんが使えるように工夫したほうが良いと思いました! ですが本当に素晴らしいホテルだったので、ぜひまた泊まりに行きます!!

It was my first time staying at a hotel Tsuruya, but it was a very satisfying hotel in all! Everything in the hospitality, meals and the rooms was the best ◎ If you mention the improvement points, there is no explanation of the type of bath in the public bath and that there is no description of facial equipment in the room, etc. Even if you put a switch in it smell like mold. I thought that it would be better to devise it so that everyone can use it because it is a precious facial instrument! But it was a really wonderful hotel, so I definitely will stay again! !

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Mr./Ms. Y,M(44)

Total points

Stayed in

Room type

2018-01-13

Deluxe Japanese and Western-style Room

幼児用の部屋着も用意されており、家族全員おそろいで子供達も喜んでおりました。食事はとても美味しく素晴らしかったです。大浴場にタオルがあるので手ぶらで入浴が出来、何度もお風呂が楽しめました。 是非また利用したいです。

Children's clothing was also prepared, and all the family members were probably happy with the children. The meal was very delicious and wonderful. There was a towel in the large public bath so we took a bath by hand, and I enjoyed the bath many times. I definitely want to use it again.

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Mr./Ms. J.T(Private)

Total points

Stayed in

Room type

2017-11-26

Deluxe Room with Private Hot Stone Sauna

702房間浴缸排水不順,水從排水道逆流到整個浴室,排水道內的髒東西(黴菌、頭髮......等等)汙染了整個浴室地面,非常噁心。服務人員花了很長的時間才排除問題,已經超過晚上11點半,因此最後根本沒有時間使用到房間設施,也打亂了原本的計畫。 ... Read more 702房間浴缸排水不順,水從排水道逆流到整個浴室,排水道內的髒東西(黴菌、頭髮......等等)汙染了整個浴室地面,非常噁心。服務人員花了很長的時間才排除問題,已經超過晚上11點半,因此最後根本沒有時間使用到房間設施,也打亂了原本的計畫。 另外一個小問題,房間暖氣無法設定溫度,只能調整風量大小,所以較難調節到適合的溫度。 除此之外,整體飯店氣氛、服務、溫泉、食物都值得推薦,然而以上的事情很難想像會發生在這樣的高級飯店,非常可惜。

702 The bathtub in the room was badly drained, water flowing countercurrently through the drain to the entire bathroom, and the dirt in the drain (mold, hair ... etc.) contaminated the entire bathroom floor and was disgusting. The service staff took a long time to get rid of the problem, which was more than 11:30 p.m .; therefore, there was no time for the use of room facilities and the original plan was disrupted. Another small problem, the room heating can not set the temperature, only the size of the air volume adjustment, it is difficult to adjust to the appropriate temperature. In addition, the overall hotel atmosphere, services, hot springs, food are recommended, but these things is hard to imagine in such a high-class restaurant, a pity.

Read in English

Mr./Ms. M.C(46)

Total points

Stayed in

Room type

2019-07-25

Deluxe Twin

No comment from this user.

Mr./Ms. J.S(46)

Total points

Stayed in

Room type

2019-04-30

Cottage with Private Outdoor Hot Spring Bath

No comment from this user.

Mr./Ms. S.T(55)

Total points

Stayed in

Room type

2019-02-02

Deluxe Twin

No comment from this user.

Mr./Ms. M.M(46)

Total points

Stayed in

Room type

2018-05-09

Deluxe Japanese and Western-style Room

No comment from this user.

Mr./Ms. Y.U(52)

Total points

Stayed in

Room type

2018-03-13

Deluxe Twin

No comment from this user.

Mr./Ms. C.H(51)

Total points

Stayed in

Room type

2018-02-18

Deluxe Japanese and Western-style Room

No comment from this user.

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