神戸メリケンパークオリエンタルホテル

Kobe Meriken Park Oriental Hotel

Select Date：2018-03-30

It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the fron... Read more It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the front desk was not informative. Firstly the room wasn't nice as their pictures at all with very narrow space. The balcony was like an industrial loft. The breakfast buffet wasn't as described as decent, food and coffee spill around the table, staffs didn't collect used plates (my plates was never been collected even when I finished and left). After checked in I called concierge, room service, and front desk about gym room operation time but one picked up until the call died. I called the front desk again then a staff picked up but he has no idea on any information about the gym at all and required the other staff to call back. Turned out the gym doesn't even opened. A supposed to be daily used facility in a hotel doesn't open. To summarize my opinion about this hotel was all just a flame. I will not recommend anyone I knew who travel to Kobe to stay in this hotel.

It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the front desk was not informative. Firstly the room wasn't nice as their pictures at all with very narrow space. The balcony was like an industrial loft. The breakfast buffet wasn't as described as decent, food and coffee spill around the table, staffs didn't collect used plates (my plates was never been collected even when I finished and left). After checked in I called concierge, room service, and front desk about gym room operation time but one picked up until the call died. I called the front desk again then a staff picked up but he has no idea on any information about the gym at all and required the other staff to call back. Turned out the gym doesn't even opened. A supposed to be daily used facility in a hotel doesn't open. To summarize my opinion about this hotel was all just a flame. I will not recommend anyone I knew who travel to Kobe to stay in this hotel.

Select Date：2019-06-03

彼女との記念日とお伝えしていました。素晴らしい夜景の見える部屋を用意して頂き、彼女も大変喜んでいました。神戸といえばオリエンタルホテルですね。ありがとうございます。今後とも宜しくお願い致します。

I told you that I had an anniversary with her. She was very happy to have a room with a wonderful night view. Speaking of Kobe is an Oriental hotel. Thank you very much. Sincerely.

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Select Date：2019-05-07

このレベルのホテルなら、このくらいのホスピタリティはあって当然。エレベーターの動きはスムーズで快適。朝食も十分過ぎる品揃えで、何を食べようか悩むのが楽しかった。ただ、駐車場の出口付近の一部スペースが非常に狭く、人によっては隣の車と擦るか柱と... Read more このレベルのホテルなら、このくらいのホスピタリティはあって当然。エレベーターの動きはスムーズで快適。朝食も十分過ぎる品揃えで、何を食べようか悩むのが楽しかった。ただ、駐車場の出口付近の一部スペースが非常に狭く、人によっては隣の車と擦るか柱と擦るかしてしまうだろう。部屋までの案内をしてくれたのが研修中の神津さんだったが、応対が素敵で良かった。どんなに素晴らしい施設や食事があったとしても、結局は直に接する人によって、旅の思い出やホテルの印象は変わってしまう。神津さんの対応のおかげで良い印象が持てた。これからも素晴らしい人間の育成を続けてもらいたい。ありがとうございました♪

If you are at a hotel of this level, it is natural to have such hospitality. The movement of the elevator is smooth and comfortable. Breakfast was too much assortment, and it was fun to worry about what to eat. However, a part of the space near the exit of the parking lot is very narrow, and some people will rub with the next car or rub with the pillar. Mr. Kozu, who was in training, gave me guidance to the room, but it was nice and nice to meet you. No matter how nice the facilities and meals are, in the end the people in direct contact with me will change the memories of the trip and the impression of the hotel. Thanks to Mr. Kozu's response, I had a good impression. I hope that you continue to foster great people from now on. Thank you very much ♪

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