Name: Kobe Meriken Park Oriental Hotel
Rating: 4.4

Countermeasures for COVID-19

Hand sanitizer provided
Disinfection
Ventilation
Ensure Social Distancing
Guidelines for employees
Guidelines for guests

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: Hand sanitizer provided
: Hand sanitizers are available in public areas

: Disinfection
: High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
: High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.

: Ventilation
: Public areas are ventilated frequently.

: Ensure Social Distancing
: Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.

: Guidelines for employees
: Our staff conduct hand washing, gargling, and face mask application.
: Our staff undergoes daily health check.

: Guidelines for guests
: Wearing a face mask, hand washing, and gargling is required.

Notice from the hotel

About new coronavirus infection prevention measures

[Public area]
The building is regularly ventilated by opening the windows and doors.
Alcohol disinfectant has been added to the entrance of the hall, each restaurant, banquet hall, restroom, etc.
We regularly disinfect with alcohol the doors, elevator buttons and handrails on stairs.
In the restroom, in addition to the air towel, hand paper is installed together.
We ask that you secure a social distance in common areas such as elevators, escalators, and smoking rooms.

[Stay]
A sheet is installed at the front counter to prevent splashes and staff wear a mask.
We properly disinfect the front counter, equipment used at the counter, card keys, credit card terminal buttons, etc. where customers come into contact.
At the front counter, poles and feet are displayed to secure social distance.
We ask only representatives to line up during the procedure to ensure a social distance.
At check-in, we will verbally ask you about your physical condition. If you are unwell, please fill out a check sheet and we will explain the points to keep in mind according to the hotel guidelines. (Temperature, wearing masks, isolating roommates, providing meals, etc.)
We will guide you to the room according to your request. In addition, the staff will wear gloves when carrying your luggage.
For guests staying in the hotel, we will prepare a notice so that we can shorten the explanation of oral guidance. In particular, regarding the stay cleaning for guests who stay for consecutive nights, we will verbally confirm whether or not the room will be cleaned from the viewpoint of infection prevention.
We do not allow staff to enter your room during your stay.
We use a cash tray at the time of payment.
For the room after departure, we have incorporated the following disinfectants into the cleaning work.
In guest room: Guest room door knob, desk, lighting/air conditioner switch, TV remote control, etc.
Bathroom: Door knob, sink flush handle, toilet lever, buttons, etc.

[Restaurant]
Sheets are installed at each counter to prevent splashes and staff wear masks and gloves.
We ask you to wear a mask when entering the buffet restaurant.
When entering the store, we will ask you about your physical condition. We do not accept customers with fever, cough or cold.
We have installed a disinfectant solution at the entrance of each restaurant, and we request that you disinfect your hands when entering the store.
The seating is done with due consideration for social distance.
Tables, chairs, shared equipment on the table (seasoning, etc.) are sterilized after each use.
We use a cash tray at the time of payment.
It is forbidden to enter the kitchen facility except for cooking staff.

[Banquet/Wedding]
At each banquet room, we propose seating with due consideration for social distance.
We are proposing a method of providing dishes that take into consideration splash infection.
A disinfectant is installed at the entrance of the venue.
The staff wears masks and gloves.
Venue is regularly ventilated by opening the door.
We disinfect shared equipment such as tables, chairs, and microphones at each banquet.
At cloakroom, we disinfect the cloak bill after each use.
We ask that you secure a social distance when using the reception desk or cloakroom.
We recommend an online meeting.

[Request to customers]
Please wear a mask when visiting the hotel and cooperate with alcohol disinfection when entering the building.
If you have a fever, cough, cold, or feel unwell, please do not visit us.
If you feel sick during your visit, please contact a staff member near you.

[Prevention of employee infection]
All employees understand the risk of contact and splash infections and are engaged in service work.
In addition to hand washing and gargling before entering the building and before starting work, we also sterilize fingers as needed during work.
We always wear a mask when commuting or working.
We check the temperature of employees when they go to work. For employees who are not feeling well (fever or coughing symptoms), we thoroughly implement work suspension, medical examination, and health management during work suspension.
The back space is properly disinfected and the ventilation with doors and windows open is strengthened.
If there is an infected person or a suspected infected person in the employee's family, we will coordinate the information as appropriate and thoroughly manage the physical condition of the employee.

Overview

Kobe has been welcoming many foreign visitors since the olden times.
And the hotel that has been standing out the most in this exotic atmosphere is nowhere else but Kobe Meriken Park.

Kobe port opened in 1870: its history goes way back then.
It was also at this hotel jazz was first played in Japan.

The characteristic shape of the waves gradually rising from the sea gives the building an impressive look, which naturally blends with beautiful townscape of Kobe.

After you pass through our large lobby with it's sophisticated atmosphere, you will find a luxury room made only for the delight of our guests.
Every room has a balcony with view of the magnificent Kobe ocean and beautiful night view of the city.

Enjoy breakfast on the terrace in the early morning.
Enjoy your dinner in restaurant abundant in originality during the evening. 
Enjoy your stay at our hotel.

We will make sure your trip will be unforgettable.

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Rooms・Plans

Rooms (-)
Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(96 reviews)

5

55%

4

32%

3

8%

2

4%

1

-%

Rooms4.3/5

Bath3.4/5

Breakfast4.4/5

Dinner4.3/5

Services4.4/5

Other Facilities4.0/5

Mr./Ms. K.L(43)

Total points

Stayed in

Room type

：

Rooms2/5

Bath3/5

Breakfast2/5

Dinner-

Services2/5

Other Facilities2/5

2018-03-30

High Floor Semi Double Room

It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the fron... Read more It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the front desk was not informative. Firstly the room wasn't nice as their pictures at all with very narrow space. The balcony was like an industrial loft. The breakfast buffet wasn't as described as decent, food and coffee spill around the table, staffs didn't collect used plates (my plates was never been collected even when I finished and left). After checked in I called concierge, room service, and front desk about gym room operation time but one picked up until the call died. I called the front desk again then a staff picked up but he has no idea on any information about the gym at all and required the other staff to call back. Turned out the gym doesn't even opened. A supposed to be daily used facility in a hotel doesn't open. To summarize my opinion about this hotel was all just a flame. I will not recommend anyone I knew who travel to Kobe to stay in this hotel.

It was quite a disappointment staying in this hotel. The room was tiny, breakfast buffet was messy and staff at the front desk was not informative. Firstly the room wasn't nice as their pictures at all with very narrow space. The balcony was like an industrial loft. The breakfast buffet wasn't as described as decent, food and coffee spill around the table, staffs didn't collect used plates (my plates was never been collected even when I finished and left). After checked in I called concierge, room service, and front desk about gym room operation time but one picked up until the call died. I called the front desk again then a staff picked up but he has no idea on any information about the gym at all and required the other staff to call back. Turned out the gym doesn't even opened. A supposed to be daily used facility in a hotel doesn't open. To summarize my opinion about this hotel was all just a flame. I will not recommend anyone I knew who travel to Kobe to stay in this hotel.

Mr./Ms. S.K(57)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner-

Services5/5

Other Facilities4/5

2020-10-18

Standard Twin West View

私がこちらでお世話になるのは今回で２度目です。夫はこちらのお部屋からの景色と朝食が大好きで、何度もお世話になっております。お部屋の清潔さ、テラスからの眺め、朝食時の目の前で焼いて供されるオムレツ、どれもさすがはオリエンタルホテルさんで、... Read more 私がこちらでお世話になるのは今回で２度目です。夫はこちらのお部屋からの景色と朝食が大好きで、何度もお世話になっております。お部屋の清潔さ、テラスからの眺め、朝食時の目の前で焼いて供されるオムレツ、どれもさすがはオリエンタルホテルさんで、今回も心地よく滞在させていただきました。実は朝食がビュッフェスタイルなのが最後まで心配でした。でも、入店前の検温とマスク着用、トング利用時の手袋着用等コロナ対策にも気を配っておられるのがわかり、少し安心しました。ただ、マスク越しではあってもやはりお食事を取り分ける際におなじグループ同士お話なさるのはどうしようもないことで、私としてはどうしてもそれが気になりました。お店によっては生野菜等のビュッフェ形式が気になる人の為に、予めサラダを取り分けたプレートを用意なさっているところもあると聞きます。そんな選択肢もあると、より安心できたかなぁとも思いました。いずれにせよ、いつも通り快適でゆっくりくつろぐことができました。ありがとうございました。また近いうちに伺えたらうれしいです。

This is the second time I have been taken care of here. My husband loves the view from this room and breakfast, and he has been indebted to me many times. The cleanliness of the room, the view from the terrace, the omelet that is baked right in front of you at breakfast, all of which are truly Oriental Hotel, and I stayed comfortably this time as well. Actually, I was worried until the end that the breakfast was buffet style. However, I was a little relieved to find that I was paying attention to corona measures such as temperature measurement before entering the store, wearing a mask, and wearing gloves when using tongs. However, even though I was wearing a mask, I couldn't help talking to the same group when sharing meals, and I was really worried about that. I hear that some shops prepare plates with salads in advance for those who are interested in the buffet style of raw vegetables. I wondered if I could be more relieved if I had such an option. In any case, I was comfortable and relaxed as usual. Thank you very much. I would be happy to hear from you soon.

Read in English Original Text

Mr./Ms. A.H(28)

Total points

Stayed in

Room type

：

Rooms4/5

Bath4/5

Breakfast4/5

Dinner5/5

Services5/5

Other Facilities4/5

2020-09-16

Outdoor Living Corner Suite - non-smoking room

　誕生日で利用させていただきました。お部屋にお花もいただき本当に嬉しかったです。　ルームサービスでの夕食をいただきました。ごはんもおいしく大変幸せな一時を過ごさせていただきました。本当にありがとうございました。

I used it on my birthday. I was really happy to have flowers in my room. We had dinner at room service. The rice was delicious and I had a very happy time. I'm really thankful to you.

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All Reviews

Facility・services

: Property

Kobe Meriken Park Oriental Hotel

: Address

Kobe City, Chuo-ku, Hatobamachi 5-6　[View map]

: check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

: Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/UFJ/UC/DC

: Number of guest rooms

323 room(s)

Restaurant

Thank you for your continued support of Kobe Meriken Park Oriental Hotel.

Although the hotel operates by taking preventive measures against the spread of new coronavirus infection, after the announcement of the emergency situation, from the perspective of preventing the spread of new coronavirus infection, the health and safety of customers and employees With the highest priority given to securing, we are changing the content of our business.

*Please contact the hotel official website for any changes in business details.

We apologize for the inconvenience and inconvenience to our customers, and we appreciate your understanding.

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Bath

Please contact the hotels/ryokans directly for more details.

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Other facility information

* Sports club Vivo will be temporarily closed from 4/8 (Wednesday) to 5/6 (Wednesday) in response to the emergency declaration based on the new Coronavirus Measures Law.

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Information

Please contact the hotels/ryokans directly for more details.

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Notice

Consumption tax and service charge is included in the price for this plan.

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Features

Bath tax
Children allowed
Room service
Transportation service
Parking area
Hot spring
Fresh hot spring
Room with outdoor spa
Public spa
Private spa
Indoor pool
Outdoor pool
Esthe/Spa facility
Fitness facility
Barrier free
5 min walk from station
Pets allowed
Breakfast in room
Dinner in room
Open air bath
Night view
Ocean view
Cottage
Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

JR/Hankyu/Hanshin/Sannomiya metro station- Hotel’s shuttle bus available free of charge- Kobe Meriken Park Oriental Hotel
JR/Hanshin Motomachi station-on foot- Kobe Meriken Park Oriental Hotel
Kaigan Line’s Minato Motomachi metro station exit no.2-on foot- Kobe Meriken Park Oriental Hotel

*JR/Hankyu/Hanshin/available hotel’s free shuttle bus departing from Sannomiya metro station / hotel’s free shuttle bus departing from Shin-Kobe shinkansen station available only on Saturdays, Sundays and holidays.

Kobe City, Chuo-ku, Hatobamachi 5-6

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