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クロスホテル 札幌
Cross Hotel Sapporo

Concept Hotel
  • Hokkaido > Susukino・Odori
Cross Hotel Sapporo / Hokkaido Sapporo 112


In April of 2019, the "Cross Floor," has been renewed, allowing for special hospitality with a high rise view!

This stylish crossroad is a mixture of entertainment, information, scenery, and people. Celebrate special anniversaries by staying at Sapporo.

"It is a hotel but more than just a hotel:"
We want to create a brand new culture that centers around people who gather at the Cross Hotel.

As the starting point for many personalities and cultures, we have welcomed diverse guests.

The hotel features 181 rooms of relaxing space which mixes sophistication with comfort and functionality with design.
Guests can enjoy their stay in various ways depending on their lifestyles or the occasion.

At this hotel, you can always experience something new and special.

Once you visit for an anniversary it will become your go-to destination.
Please enjoy a stylish stay at Cross Hotel.      
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Room types


Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(6 reviews)


















Other Facilities4.0/5

Mr./Ms. S.M(54)

Total points:

Select Date:2019-05-29

客室も清潔でウェルカムドリンクサービスもあって総じて気持ちよく過ごすことができました。一点だけ残念だったのが、朝食会場での案内がとても不親切だったことです。2名で行ったところ、係員から「2名掛けの席に座ってください」と言われ、会場じゅうを歩... Read more 客室も清潔でウェルカムドリンクサービスもあって総じて気持ちよく過ごすことができました。一点だけ残念だったのが、朝食会場での案内がとても不親切だったことです。2名で行ったところ、係員から「2名掛けの席に座ってください」と言われ、会場じゅうを歩いて探しましたが、2名掛けの席は、1名の客に占有されているところが多く、空きが無く、係員に「4名掛けの席でも良いか?」と聞いたところ、明らかに不機嫌になり、良いとも悪いとも返事がありませんでした。 仕方なく4名掛けの席に遠慮がちに着いた後、周りをよく見ると、1名で4名掛けの席を占有している客が何人かおり、ヘッドホンで傍若無人に振る舞っている若者や外国からの方だったためか、全くお咎めなしでした。 2名を2名掛けの席に座らせるのは、できるだけ多くの客を待たせずに着席させるための対応だったのかもしれませんが、それなら、空いている席を係員で探して案内すべきで、客に探させるのはおかしいのでは無いでしょうか?また、明らかに1名で4名席を占有している客には一言注意をすべきでは無いでしょうか?

Guest room was clean, too and there was welcome drink service and was able to spend comfortably generally. The only disappointing point was that the information at the breakfast room was very unfriendly. When we went with two people, the clerk told me "Please sit in a seat for two," and we walked through the hall and searched, but the seat for two was occupied by one guest However, when I asked the staff, "Are there seats for 4 people?" I was clearly displeased, and there was no reply as good or bad. After taking a seat in a seat for 4 people without permission, looking at the surroundings carefully, there are some customers who occupy seats for 4 people with 1 person, young people who are acting as a young man by the side with headphones I was not giving up at all, probably because I was from a foreign country. Having two people sitting in a double seat may have been a way to make as many guests as possible without having to wait, but if that is the case, the staff will look for vacant seats and guide you Shouldn't it be strange to have customers look for it? Also, shouldn't we just say a word to a customer who is obviously occupying 4 seats by one person?

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Mr./Ms. L.Y(32)

Total points:

Select Date:2019-03-10


Convenient location, friendly staff

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Mr./Ms. M.T(45)

Total points:

Select Date:2018-11-21

チェックインしてから全てにおいてとても気に入りました。 特に今回のお部屋を選んで大正解でした。ここにゴミ箱が欲しいな、こういうドアだったらいいな、ここにコンセントが、ここにスイッチがということがほとんど備わっていて、利用者目線のサービスに... Read more チェックインしてから全てにおいてとても気に入りました。 特に今回のお部屋を選んで大正解でした。ここにゴミ箱が欲しいな、こういうドアだったらいいな、ここにコンセントが、ここにスイッチがということがほとんど備わっていて、利用者目線のサービスに、ほかのホテルとはレベルも違って満足度がとても高いです。 サービスのシードルいただきながら映画見てゆっくり過ごしました。 ただ、最後の最後に。 チェックアウト時にフロントですぐに出庫できるように駐車場に連絡してくれました。やっぱり流石だなって思って駐車場に向かったら、駐車場はメンテナンスのため出庫に時間がかかるとのこと。 結局そのまま10分、気温3度の中待ちました。 駐車場の方と連携して 「ただ今駐車場はメンテナンスのため出庫まで少し時間がかかります。外はお寒いので準備が整いましたらお声かけさせていただきますのでどうぞロビーでお待ちください」 って、元ホテル勤務の私だったらお客様にご案内したいところです。 あとコンシェルジュの方。カニが食べたいというリクエストに対応してくれてありがとうございました。 レストラン情報はパンフレットそのまま渡すだけじゃなくて、コンシェルジュたるもの腕を拝見したかった。そこまでではなかったのでホテル内の対応以外は頼るまでもないかなと。 全体的に非常に努力を重ねていいホテルという印象なのでまたぜひ利用させていただきたいです。いろんな人に勧められます。

I checked in very much at all after checking in. Especially, I chose the room this time and was a great answer. I'd like a trash box here, I wish this was a door like this, outlets here are equipped with switches so much that there is a level of satisfaction with the service of other users It is very expensive. I watched the movie slowly while having a cider of the service. However, at the last minute. When I checked out, I contacted the parking lot so that I could issue it immediately at the front desk. After all thinking that it is fluke stone and heading for the parking lot, parking lot takes time to issue for maintenance. As it turned out, I waited inside for 10 minutes at an average temperature of 3 degrees. In cooperation with the parking lot, "Since the parking lot is temporarily out of stock due to maintenance, it will take some time for delivery, it will be cold outside so I will call out if it is ready so please wait in the lobby" If I was a former hotel worker I would like to inform you. Those in the concierge. Thank you for responding to the request that the crab want to eat. I just wanted to show restaurant information not just to pass the pamphlet but to see the concierge arms. Because it was not so far, I have to rely on anything other than within the hotel. As the impression that the hotel is a very good effort on the whole, I would like to use it again. It is recommended by various people.

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Cross Hotel Sapporo


Hokkaido Prefecture, Sapporo, Chuo Ward, Kita 2 Jonishi, 2 Chome−23 [View map]

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

181 room(s)


◆Restaurant Hache by HARUHORO 
Community dinning which crosses Hokkaido cuisine with local culture. The chef is inspired by the culture of Hokkaido cuisine. We hope that guests will enjoy the chef's original French and Italian style meals with high quality Hokkaido ingredients at the main dinning area of Cross Hotel. Since the restaurant space has an entire floor, we can arrange the layout for parties, bridal showers, or any other occasions easily. 

Breakfast / 7:00am~10:00am(Last order 9:30am) 
Lunch / 11:30am~3:00pm(Last order 2:00pm) 
Dinner / 5:30pm~10:00pm(Last order 9:30pm)

◆Cafe & bar meetlounge
Fusing modern sense and simulation, it is a sophisticated adult atmosphere.
Guests can enjoy pastries and lunch at the cafe and enjoy alcohol with it as well. When people gather lively conversations can arise and guests will have a pleasant time. A stylish atmosphere for adults.

Cafe/ 10:00am~ 4:00pm (LO 3:00pm)
Guest Lounge/ 4:00pm~ 7:00pm (LO 6:30pm)
Bar/ 7:00pm ~ 12:00pm (Last Order 11:30pm)
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large public bath
<Business Hours> Public Bathhouse: 16: 00-25: 00/6: 00-9: 00 / Observatory Lounge: 16: 00-25: 00

There are two buses, the inner bath and the outdoor bath. Relaxing while looking up at the night sky in the outdoor bath, relaxing while watching the night view in the public bath. The large public bath that looks down on the streets of Sapporo is equipped with both male and female hot water baths and an outdoor bath. It has a powder corner and a relaxing lounge.

[Information on Maintenance Construction of Great Baths]
Construction period: March 11th (Monday) to March 28th (Thur) in 2019
Normal business resumption: scheduled for March 29, 2019 (Friday)
* During the construction period, you will be bathed in a male and female shift system, and there will be a change in the period of use.

"large public bathing area during the construction period"
Male customers 16: 00-20: 00 next day from 6: 00-9: 00
Female customers 20: 30 ~ 25: 00
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Other facility information

Guest lounge lounge "Meetlounge:"
In order to enjoy even more fulfilling stay, we have prepared a lounge for our guests.
16: 00-19: 00

We offer more than 20 varieties of beverage.
While enjoying wine and cocktails, enjoy a rich moment in a space with comfortable music and artwork.
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Various Optional (Charged)
We have options for customers who wish to celebrate birthdays and anniversaries. We will offer a romantic and dramatic time. For festive birthdays and surprise anniversaries, you will have wonderful memories. For an unforgettable anniversary stay over at Cross Hotel Sapporo.

・Bed Decoration (Red rose petals/one point/lettered)
・Cake plate/Sweets Plate
・Bouquet/Flower Boxes
・Candle decoration
※For those who are interested please inquire in the free comment section or inquire the Relux concierge (03-6432-4962/ weekdays & Saturdays 10:00am~7:00pm)
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At Cross Hotel Sapporo, we are going to undertake construction of the hall in part.
We apologize for any inconvenience to our customers during the period.

【Room renovation work】
Target floor: 14th to 17th floor
Construction period: Monday, March 4, 2019 - Thursday, April 25
【Construction work for smoking cessation】
Target floor: 4th floor, 5th floor, 11th floor
Construction period: May 6, 2019 (Monday · Holiday) - May 10 (Fri)
Restarting business: Saturday May 11, 2019
* As construction works, workers enter the building and construction sounds may occur.
* If any changes occurred in this case, we will inform you at the Cross Hotel Sapporo official website.
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  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.


Access by public transportation.

【By Train】
・5 minutes walk from JR「Sapporo station」
・6 minutes walk from City Subway「Oodori station」 

【By Airplane】
・Shin Chitose Airport―(JR Hokkaido Express Airport about 36 minutes)―Sapporo station―(about 5 minutes walk)
・Shin Chitose Airport―(Hokuto Kotsu/Hokkaido Chuo Bus about 80 minutes)―Sapporo station―(5 minutes walk)
・Okadama Airport―(Hokuto Kotsu/Hokkaido Chuo Bus about 30 minutes)―Sapporo station―(5 minutes walk)

Hokkaido Prefecture, Sapporo, Chuo Ward, Kita 2 Jonishi, 2 Chome−23

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Offline


(JST Weekdays)

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