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鬼怒川金谷ホテル Kinugawa Kanaya Hotel

Resort
Kinugawa Kanaya Hotel / Tochigi Kinugawa・Kawaji・Yunishigawa・Kawamata 7

Overview

The hotel is a luxury hotel of Wa (Japan) which stands looking down on the gorge of Kinugawa. It is the 85th anniversary since its establishment and the Kinugawa Kaneya Hotel pursues the art of spending time only the experienced will cherish.

Here you will be able to enjoy the nature: see the beautiful valleys and listen to the sound of the rejuvenating river while experiencing the ultimate omotenashi.
At night, you will have a delightful dinner prepared especially for you. Drink fine liquor and taste luxurious chocolates later on.

The founder of this accommodation, John Kanaya Senji, wanted the perfect place for honoring the Japanese lifestyle and design while also incorporating modern western characteristics. 
At John Kanaya Suite you will savor the seasonal view of Kinugawa and soak yourself in the dandyism. Tradition and innovation live in harmony because it is surrounded by rich nature.

Japanese and Western, traditional and modern: This hotel is indeed one of the most extra-ordinary of accommodations. 
Please enjoy your ideal relaxation.
      
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Rooms・Plans

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Review

Relux grade

Accommodations that represent Japan and Japanese culture and that you need to visit in your lifetime.

Overall Rating(103 reviews)

4.8/5

5

82%

4

16%

3

2%

2

1%

1

-%

 

Rooms4.7/5

Bath4.7/5

Breakfast4.7/5

Dinner4.7/5

Services4.8/5

Other Facilities4.6/5

Mr./Ms. C.M(40)

Total points

Stayed in

Room type

2019-09-04

Up-grade Japanese Style Room with Open Air Bath [2nd~4th floor/dinning meal]

Room was tidy, clean and well designed. All staffs were very friendly, helpful and attentive. Meals were extremely del... Read more Room was tidy, clean and well designed. All staffs were very friendly, helpful and attentive. Meals were extremely delicious and this hotel is highly recommended to those who want to have a pleasant Kinogawa.

Room was tidy, clean and well designed. All staffs were very friendly, helpful and attentive. Meals were extremely delicious and this hotel is highly recommended to those who want to have a pleasant Kinogawa.

Mr./Ms. T.I(50)

Total points

Stayed in

Room type

2020-03-28

Standard Japanese-western style room

全体的に値段に対して、サービスが見合っていないという感想。カネをどぶに捨てた気分。 ◆チェックイン時  -疲れているのだから早く部屋に行きたいのにしばらくロビーで待たせるのはどうかと思う。  -チョコレートもウェルカムドリンクも、... Read more 全体的に値段に対して、サービスが見合っていないという感想。カネをどぶに捨てた気分。 ◆チェックイン時  -疲れているのだから早く部屋に行きたいのにしばらくロビーで待たせるのはどうかと思う。  -チョコレートもウェルカムドリンクも、後からでよかった。 ◆夕食/朝食時の対応  -なぜ部屋の扉を開けっぱなしにして夕食を持ってくるのでしょうか?  -廊下を通っていくほかの宿泊者に部屋の中を見られて気分が悪かったです。 ◆お風呂  -脱衣場にある扇風機にほこりがたまっていました。なぜそこに気が付かないのか不思議で仕方ない。  -エレベーターの中に、ぴかぴかのジョンの写真を飾っている暇があったら扇風機の清掃をちゃんとやれと言いたい。 ◆部屋の設備  -タブレットを電話として使っており革新性を出そうとしているのかもしれないが、   通話性能が微妙なのか、こちらの声が届きづらく何度も話すことになった。  -また、タブレットがワイヤーロックされており、居間まで持っていけない。   あんなショボいタブレット、誰も盗みませんので、ロックする必要なし。 ◆チェックアウト時  -車に積もった雪をはらっていただくこともなく、そのまま送り出し。  -ただでさえ季節外れの雪であったことに対して、道の状況などの情報提供もなし。  -こちらがどこから来ているかは分かっているであろうに、配慮が足りない。

Impression that the service is not worth the price as a whole. Feeling of throwing away money. ◆ At check-in -If you are tired and want to go to the room early, why don't you wait in the lobby for a while? -Both the chocolate and the welcome drink were good later. ◆ Dinner / breakfast service -Why do you leave the door open and bring dinner? -I felt sick because other guests who walked through the corridor saw the inside of the room. ◆ bath -Dust was accumulating in the fan in the dressing room. I can't help wondering why I don't notice it. -If you have time in the elevator to decorate the shiny John's picture, I'd like to say that you should clean the fan properly. ◆ Room facilities -You may be using your tablet as a phone and trying to innovate, The voice performance was delicate, and my voice was difficult to reach, so I decided to talk many times. -Also, the tablet is wire locked and cannot be brought to the living room. There is no need to lock such a stupid tablet because no one steals it. ◆ At check-out -No need to remove the snow on the car, just send it out. -There was no information on road conditions, even if it was just off-season snow. -You know where you are coming from, but care is not enough.

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Mr./Ms. M.A(60)

Total points

Stayed in

Room type

2020-02-25

Run of the house (dinner&breakfast, top floor)

全体的にはとても満足です。 当日のアンケートにも記入しましたが、部屋のセイフティーボックスの使い方がわかりにくかったです。知れば大したことないのですが、一言あればわかりました。お風呂は清潔で気持ちよかったです。玄関の書家は篠田桃紅さんでは... Read more 全体的にはとても満足です。 当日のアンケートにも記入しましたが、部屋のセイフティーボックスの使い方がわかりにくかったです。知れば大したことないのですが、一言あればわかりました。お風呂は清潔で気持ちよかったです。玄関の書家は篠田桃紅さんではありませんか?違っていたら失礼。フロントの男性がご存知なかったみたいで・・・。電話でのスパの予約はスムースで助かりました。スタッフはみなさんお若く爽やかで、接遇も良かったと思います。ありがとうございました。

Overall I am very satisfied. I filled out the questionnaire on the day, but it was difficult to understand how to use the safety box in the room. It's not a big deal if you know it, but a word makes sense. The bath was clean and comfortable. Isn't the calligrapher at the entrance Momo Shinoda? I'm rude if different. It looks like the guy at the front didn't know ... Reservation of spa over telephone was smooth and was saved. The staff was young and refreshing, and the service was good. Thank you very much.

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Facility・services

Property

Kinugawa Kanaya Hotel

Address

1394 Kinugawaonsen Ōhara‎ Nikkō-shi, Tochigi-ken, Japan [View map]

check-in / check-out time

14:00 / 11:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/SAISON/UFJ/UC/DC

Number of guest rooms

41 room(s)

Restaurant

Please contact the hotels/ryokans directly for more details.
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Bath

Enjoy the majestic view of the Kinugawa River with "Shiki no Yu" or "Kodai hinoki no yu", with scent of 2000 year old cypress.
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Other facility information

・「Chocolatier John Canaya 」
Chocolate, alcohol, coffee and tea are provided.

・Cigar salon
A place to enjoy a cigar.

・Convention hall
Ballrooms and convention halls with the capacity of 50 people.


 
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Information

・Nature activities 
You could enjoy the nature with activities like canoeing and kayaking. Please contact us if you are interested.
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Notice

Please take notice of the following conditions.
For children over 4 years old, please select [Meals, bed needed (50% of the adult cost)]
For children from 1 to 3 years old, please select either [Bed only(6,480JPY)] or [No meals, bed(3,240JPY)]
For 0-year-old babies, no fee is charged.
Children over 12 years old would be charged at the same price as adults. 
Please ask the Relux concierge if you are staying with children under 12 years old. (We would thus be able to check in advance if the room type fits your needs.)
If you are arriving late, dinner cannot be provided. Please inform the hotel if your arrival is later than 18:00.
This plan does not include bath tax (¥150).
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

From Tokyo Station
Shinjuku station, Kinugawa Onsen Station (JR Limited Express Spacia Kimugawa) Roughly 2 hours
Tobu Asakusa Station, Kinugawa Onsen Station (Tobu Express Limited Spaceia Kimugawa) Roughly 2 hours

SHUTTLE BUS service (FREE)
*Reservation needed

1394 Kinugawaonsen Ōhara‎ Nikkō-shi, Tochigi-ken, Japan

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:11:00~17:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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