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神戸ベイシェラトン ホテル&タワーズ Kobe Bay Sheraton Hotel & Towers

City-centered Hotel
  • Hyogo > Kitano・Shinkobe・Rokko Island
Kobe Bay Sheraton Hotel & Towers / Hyogo Kobe・Arima・Akashi 92


Kobe Bay Sheraton was reborn with the theme of "Japan"
We have incorporated a classic sense of Japanese taste into the hospitality of the world's top brand "Sheraton".
We are pleased to welcome you with high quality hospitality, also chosen as the 4 pavilion of the Michelin Guide.

Rooms are available from 4 floors to suit the purpose of your stay.
There is a club floor with special concierge and special hospitality.
There is a spa floor with dedicated elevator direct to hot spring facilities.
We have a preferred floor where you can choose a variety of rooms including double rooms and king rooms.
We also have a ladies floor with feminine interior decoration and with ample amenities.

Another feature of this hotel is the novelty and ingenuity of its facilities and rooms. 

HAMAIZUMI is a hot spring facility with in-house water extracted from Kobe Rokko hot spring where you may bathe in class with a view of Kobe harbor and Rokko mountain.

Let your heart decide from eight restaurants and bars, including top floor dining & Teppanyaki with stunning night views of Kobe.

A harmonious combination of Japanese and Western design and functionality  promises an unforgettable time.
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  • Rooms (-)
  • Plan (-)


Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(273 reviews)


















Other Facilities4.2/5

Mr./Ms. H.S(58)

Total points

Stayed in

Room type


[preferred floor] double non-smoking

5月末に2泊連泊いたしました。毎回のように、素敵なステイとなりました。大風呂も大変気持ちよくリラックスさせていただきました。朝食付きのプランでしたので、朝から美味しいお食事をいただけました。一点だけ、WiFiのつながりが悪く、ご連絡をいたし... Read more 5月末に2泊連泊いたしました。毎回のように、素敵なステイとなりました。大風呂も大変気持ちよくリラックスさせていただきました。朝食付きのプランでしたので、朝から美味しいお食事をいただけました。一点だけ、WiFiのつながりが悪く、ご連絡をいたしましたが、部屋にある使用説明書ではわかりにくい点を担当の方にお伝えいたしました。今後はもっとわかりやすい説明書きであると嬉しいです。また機会があれば利用いたします。ありがとうございました。


Mr./Ms. K.M(24)

Total points

Stayed in

Room type


Preferred Floor Deluxe King Room

楽しく、良い思い出になった旅行でした。 ありがとうございました。 また、必ず利用致します。

It was a fun and memorable trip. Thank you very much. We will definitely use it.

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Mr./Ms. E.S(42)

Total points

Stayed in

Room type


Spa Floor Deluxe Twin Room

ドアマン、ベルが誰一人居ない フロント 誕生日を間違われる 支払い明細書を渡されない 接客や敬語があまりにたどたどしく笑顔はない 部屋 依頼した備品が入っておらず、足りないアメニティあり ルームキーの接触が悪くドアが開かない ... Read more ドアマン、ベルが誰一人居ない フロント 誕生日を間違われる 支払い明細書を渡されない 接客や敬語があまりにたどたどしく笑顔はない 部屋 依頼した備品が入っておらず、足りないアメニティあり ルームキーの接触が悪くドアが開かない 温泉 ぬるいか熱すぎて入れなかった 髪の毛やゴミ箱があふれ清掃が全くされてない 休憩所 ドリンクはどこも空、使用済みガラスが山積み 中国料理 常連客と立ち話でオーダーに来ない オーダーミスがあまりに多すぎる 油が古く揚げ物が美味しくない 会計に10分以上待たされる

There is no doorman or bell There is no reception at the front desk Wrong birthdays I can't give you a payment statement The hospitality and honorifics are too terrifying and there is no smile in the room There is no equipment I requested, there are insufficient amenities, and the room key has a bad contact with the door The hot springs that do not open are too lukewarm or too hot to put in hair and the trash overflows and there is no cleaning at all Rest areas Drinks are empty, used glass is piled up, and there are too many order mistakes that do not come to order by talking with regular Chinese customers Too much oil is too old and fried food is not delicious.

Read in English



Kobe Bay Sheraton Hotel & Towers


2-13 Koyocho-naka,Higashinada-ku, Kobe, Hyogo [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card


Number of guest rooms

270 room(s)


・Terrace restaurant 'Garden Cafe'
For lunch or dinner enjoy the fine taste of Sheraton's unique food and sweets in a sumptuous buffet. Soft drinks and bar included. Our chef creates a seasonal menu for dinner. 
Hours: Breakfast 6:30am-11:00am(Buffet closes at 10:30am)
Lunch 11:30am-2:30pm (2 sessions system on weekends)
Dinner 5:30pm-9:30pm

・Dining 'Kobe Grill'
Kobe Grill features spectacular panoramic views of both Mt. Rokko and Osaka Bay. We believe in local production and consumption, using fresh ingredients from Awaji Island and Hyogo prefecture. Enjoy a cuisine that uses seasonal ingredients. 
Hours: Lunch 11:30am-2:30pm
Dinner 5:30pm-9:00pm
 *Private room dining fee: 10,000 yen

・Main bar Tera 
A chic and fashionable counter-style main bar. We offer various cocktail, liquor from around the world, and wine. Even females who come alone will be able to relax. 
Hours: 6:00pm-11:30pm

・Sky Lounge Sky21
Savor world famous beverages and a delectable Tapas Menu while taking in the glittering night view of Mt. Rokko and Osaka Bay. We also offer table seating for small groups besides the counter seating. 
Hours: 5:30pm-11:00pm (Last order for food 10:30pm)
 *We do not take reservations.
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・Kobe Rokko Hot Spring “Hamaizumi”
You can enjoy a 100% natural hot spring that is beneficial for your health and beauty. The hot water springs up to 400 liters per minute from 1600m underground with temperature of 56.5 ℃ and contains sodium chloride. It is known to be effective against Neuralgia, joint pain, recovery from fatigue, coldness, etc. 

<Business hours>
Guests staying at 6: 00-24: 00, day guests 12: 30 - 21: 00
*Every day from 10:30 to 12:30 and every Tuesday from 9:30 to 16:30 are closed due to cleaning
There may be changes in the maintenance dates.
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Other facility information

・Fitness & Sports 'The Bay Club'
Hours: 7:00am-10:00pm
※ The training gym is open 24 hours for guests.

・Kobe Sweets Kid Land
We offer sweets themed cushions, picture books, and educational toys.

・Food Select Shop 'Sheraton Marche'
Our chef selects fresh vegetables and fruit that are delivered from the Hyogo area and Awaji Island. We have an array of bread and sweets by Kobe Bay Sheraton and local specialties. At the cafe corner you can enjoy fresh salad, bread, soup, and curry set at reasonable prices.

Hours: 8:00am-8:30pm (Cafe closes at 6:00pm)

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Kobe Rokko Onsen Hamazumi * business holiday
2020/1/28 (Tue) 6: 00-18: 00
2020/4/21 (Tue) 6: 00-18: 00
2020/7/14 (Tue) 6: 00-18: 00
2020/10/27 (Tue) 6: 00-18: 00

* Beauty Salon Winback SPA PRISME, Thai Traditional Massage Ban Khun Mae, Nail Salon Salon de Sofia are operating as usual
* Maintenance date may change

The Club Lounge can only be used by guests staying on the Club floor.
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Please contact the hotels/ryokans directly for more details.
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  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.


Access by public transportation.

By train:
· From JR Kobe Line to Sumiyoshi Station (about 19 minutes from Osaka Station, about 24 minutes from Shin-Osaka Station, about 7 minutes from Sannomiya Station), about 9 minutes by Rokko Liner.

· From Hanshin Electric Railway to Uozaki Station (about 22 minutes from Osaka Umeda Station, about 8 minutes from Sannomiya Station), about 6 minutes by Rokko Liner

· Get off at Island Center Station -Ticket gate on the left side - 1 min walk

By scheduled bus service:
· Sannomiya · Shin Kobe ⇔ Hotel (front entrance): About 18 minutes from the south side of JR Kobe Line Sannomiya Station, about 26 minutes from Shin-Kobe Station on the Shinkansen Line

· Ashiya · Shukugawa ⇔ Hotel (before P & G): about 37 minutes from the Ashiya Station on the JR Kobe Line, about 46 minutes from the south side of Hankyu Railway Station

· Hanshin Mikage · Hankyu Okamoto ⇔ Hotel (before P & G): About 17 minutes from Hanshin Train Mikage Station south, about 20 minutes from Hankyu Railway Okamoto Station

· Hankyu Mikage ⇔ Hotel (before P & G): Hankyu Railway Mikage Station about 20 minutes from the south

· Universal Studio Japan (R) ⇔ Hotel (main entrance): about 25 minutes from the park

By airport bus
· Kansai International Airport ⇔ Hotel (main entrance): About 57 minutes

2-13 Koyocho-naka,Higashinada-ku, Kobe, Hyogo

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:10:00~18:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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