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ザ・ウィンザーホテル洞爺リゾート & スパ The Windsor Hotel Toya Resort Spa

museum Resort
The Windsor Hotel Toya Resort Spa  / Hokkaido Toya・Noboribetsu・Tomakomai 37

Overview

For those that want to escape the hustle and bustle of life, let yourself be wrapped up in Hokkaido's great natural landscape.

Welcome to The Windsor Hotel Toya Resort & Spa, located at the top of a mountain from where you can look down at Lake Toya and Uchiura Bay.

We offer two hotel stay styles. The Premium Style offers a suite room and the Casual Style for a more carefree stay. Every room has a panoramic view of either the lake or the ocean, so please feel free to choose the type of stay that best matches your travel needs.

You can enjoy meals that are prepared by top chefs, using the finest ingredients, sourced locally from Hokkaido. Go ahead and experience the many options of our "Windsor Gourmet".

Our spa is based on the Hokkaido nature, the four seasons, and natural materials. It offers a place for you to release the exhaustion from your body. Enjoy one of our spa services, where you can retrieve your body's natural healing powers and heal your body and soul, while surrounded by the great natural landscape.

Of course, we offer golf and tennis and you may also select an option from our menu. 

We look forward to providing you with an excellent experience so that your thoughts are "I want to go back." Why don't you spend some time at Hokkaido's top resort with your significant other, your friends, or your family for a truly memorable experience?



      
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Room types

Review

Relux grade

museum

World class accommodations that create an extraordinary experience by going above and beyond with exceptional services and unique Japanese hospitality.

Overall Rating(33 reviews)

4.2/5

5

52%

4

24%

3

18%

2

3%

1

3%

 

Rooms4.2/5

Bath3.8/5

Breakfast4.3/5

Dinner4.2/5

Services4.0/5

Other Facilities4.1/5

Mr./Ms. H,R(54)

Total points

Stayed in

Room type

2017-11-23

Superior twin (lake view)

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself wa... Read more I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

Mr./Ms. K.A(58)

Total points

Stayed in

Room type

2019-09-10

Junior Suite Twin

約10年ぶりに宿泊させていただきましたが、変わらぬホスピタリティーの高さに今回も心打たれました。今回の朝食は和食をチョイスしましたが、素材の質の高さ、味付け全てに感動いたしました。あのこだわりのお塩でいただく卵かけごはんは最高のごちそうでし... Read more 約10年ぶりに宿泊させていただきましたが、変わらぬホスピタリティーの高さに今回も心打たれました。今回の朝食は和食をチョイスしましたが、素材の質の高さ、味付け全てに感動いたしました。あのこだわりのお塩でいただく卵かけごはんは最高のごちそうでした。次回もまたよろしくお願いいたします。

I stayed for the first time in about 10 years, but this time I was impressed by the level of hospitality. I chose Japanese food for this breakfast, but I was impressed by the quality of the ingredients and the seasoning. The egg over rice served with that special salt was the best feast. Thank you again next time.

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Mr./Ms. M.K(26)

Total points

Stayed in

Room type

2019-07-15

ocean view

無理なお願いにも優しく対応いただき、ありがとうございました。洞爺湖に訪れる際には再訪させてください。

Thank you for your kind response to unreasonable requests. Please revisit when visiting Lake Toya.

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Facility・services

Property

The Windsor Hotel Toya Resort Spa

Address

Shimizu, Toyako-cho, Abuta-gun, Hokkaido 049-5722  [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS

Number of guest rooms

300 room(s)

Restaurant

◆French cuisine Michel Bras TOYA Japon
◆Japanese cuisine Arashiyama Kitcho
◆Teppanyaki Windsor Out of Africa
◆Sushi Shoan Kogetsu
◆Japanese cuisine Arashiyama Kitcho
◆French dining【Gilligan's Island】
◆Pizzeria La · Locanda del Pittore
◆Main Bar POLO BAR
◆Lobby Lounge Cafe Z
◆Boulangerie Windsor
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Bath

・Onsen (Sansen)
<Hours> 6:00-10:00/15:00-23:00 (last admission)
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Other facility information

・Bloom SPA Toya (9:00am-7:00pm)
Aroma therapy and Thalassotherapy are available from around the world. From the idea of incorporating nature's blessing into the body, treatments using materials unique to Hokkaido such as lavender and corn are also available.

・Crystal Blue Club
<Hours> 9:00am-11:00am/2:00pm-6:30pm (last admission)
In the aqua area adjacent to the spa, we have a 25 m indoor swimming pool, a jacuzzi, tanning salon, and an athletic corner.


・Golf - Windsor Great Peak of Toya
<Hours> Late April to late October 8:00am-5:00pm (July/August 8:00am-6:00pm)
A magnificent location overlooking Uchiura Bay where you can enjoy golf in the nature.
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Information

We provide rental services for children's equipment and goods.
【Free】Baby bed (bed guard)/Sterilization of baby bottles/Sleepwear for children (bathrobe, yukata, slippers also available)/microwave
※Since there is limited supply, we recommend that you reserve these items in advance.

【Fee】
・Kid's room (must be reserved at least two days in advance)
※We accept children from age 0 to pre-school. Please contact us for any children that fall outside of this age range.
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Notice

・This plan's cost does not include bath tax of 150 yen.
・This plan includes consumption tax and service fees.
・【Winter season notice】La locanda del pittore will be closed for the winter season as of November 14, 2016 (Monday).
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

【If using the shuttle bus from the JR Toya Station】
・From Sapporo Station, about 100 minutes on the JR Chitose Line Limited Express to Toyako Station.
・From Minami-Chitose Station (New Chitose Airport), about 90 minutes on the JR Chitose Line Limited Express to JR Toya Station
・From Hakodate Station (Hakodate Airport), about 90 minutes on the JR Chitose Line・Muroran Main Line Limited Express to JR Toya Station

Shimizu, Toyako-cho, Abuta-gun, Hokkaido 049-5722

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Offline

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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