ザ・ウィンザーホテル洞爺リゾート ＆ スパ The Windsor Hotel Toya Resort Spa

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself wa... Read more I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

電気ポットのお湯漏れ、そんなことがあるなんて思わなかった。危険でした。 以前より外国人が増え、ロビーでの大声、オムツ替え、ひどすぎる。それも生演奏しているところで。絨毯にはあながあいてたり、、、。スキー場は、リフト1本、そこらへんの情報、... Read more 電気ポットのお湯漏れ、そんなことがあるなんて思わなかった。危険でした。 以前より外国人が増え、ロビーでの大声、オムツ替え、ひどすぎる。それも生演奏しているところで。絨毯にはあながあいてたり、、、。スキー場は、リフト1本、そこらへんの情報、あげてないし。外国人スタッフは、研修しているのかと思うほどひどい。宅急便でスノボの板も、スーツケースと同様31日指定にしたのに板だけ29日に配送。アクティビティーの方に置いてあるから、連絡しておくと言ったのに、やってないということですね。がっかりでした。

I didn't think there was such a leak from the electric kettle. It was dangerous. There are more foreigners than before, loud voices in the lobby, changing diapers, too bad. That's where I'm playing live. The carpet has a hole, ... Ski resort, one lift, there is no information about it. The foreign staff is so terrible that they are training. The Takkyubin (Takkyubin), the snowboard board was specified on the 31st as well as the suitcase, but only the board was delivered on the 29th. It's located in the activity, so I told you to contact me, but you didn't. I was disappointed.

Read in English Original Text

約10年ぶりに宿泊させていただきましたが、変わらぬホスピタリティーの高さに今回も心打たれました。今回の朝食は和食をチョイスしましたが、素材の質の高さ、味付け全てに感動いたしました。あのこだわりのお塩でいただく卵かけごはんは最高のごちそうでし... Read more 約10年ぶりに宿泊させていただきましたが、変わらぬホスピタリティーの高さに今回も心打たれました。今回の朝食は和食をチョイスしましたが、素材の質の高さ、味付け全てに感動いたしました。あのこだわりのお塩でいただく卵かけごはんは最高のごちそうでした。次回もまたよろしくお願いいたします。

I stayed for the first time in about 10 years, but this time I was impressed by the level of hospitality. I chose Japanese food for this breakfast, but I was impressed by the quality of the ingredients and the seasoning. The egg over rice served with that special salt was the best feast. Thank you again next time.

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