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ザ・ウィンザーホテル洞爺リゾート & スパ
The Windsor Hotel Toya Resort Spa

museum Resort
The Windsor Hotel Toya Resort Spa  / Hokkaido Toya・Noboribetsu・Tomakomai 37

Overview

For those that want to escape the hustle and bustle of life, let yourself be wrapped up in Hokkaido's great natural landscape.

Welcome to The Windsor Hotel Toya Resort & Spa, located at the top of a mountain from where you can look down at Lake Toya and Uchiura Bay.

We offer two hotel stay styles. The Premium Style offers a suite room and the Casual Style for a more carefree stay. Every room has a panoramic view of either the lake or the ocean, so please feel free to choose the type of stay that best matches your travel needs.

You can enjoy meals that are prepared by top chefs, using the finest ingredients, sourced locally from Hokkaido. Go ahead and experience the many options of our "Windsor Gourmet".

Our spa is based on the Hokkaido nature, the four seasons, and natural materials. It offers a place for you to release the exhaustion from your body. Enjoy one of our spa services, where you can retrieve your body's natural healing powers and heal your body and soul, while surrounded by the great natural landscape.

Of course, we offer golf and tennis and you may also select an option from our menu. 

We look forward to providing you with an excellent experience so that your thoughts are "I want to go back." Why don't you spend some time at Hokkaido's top resort with your significant other, your friends, or your family for a truly memorable experience?



      
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Room types

Review

Relux grade

museum

World class accommodations that create an extraordinary experience by going above and beyond with exceptional services and unique Japanese hospitality.

Overall Rating(27 reviews)

4.1/5

5

48%

4

26%

3

19%

2

4%

1

4%

 

Rooms4.2/5

Bath3.8/5

Breakfast4.2/5

Dinner4.1/5

Services3.9/5

Other Facilities4.1/5

Mr./Ms. H,R(54)

Total points:

Select Date:2017-11-23

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself wa... Read more I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

I was very satisfied with the view from the window, Onsen and Spa experience was very nice. However, the room itself was below my expecatation. It lacks a style and concept. I was expecting the world standard room. The room felt so empty without any decoration, color. Overall service was disappointing. The staff was not trained enough for providing hospitality. They didn't know about the services, English speakers didn't really understand English. It was nice that we could buy some bread and bring into the cafe. However, there was no butter or jam. I felt the service was incomplete to satisfy the customer needs. When you visit the bread shop in the afternoon, it was so empty..... It supposed to be the world class hotel, and children were running around at the reception area. Many customers spend most of their time at the hotel. The hotel needs to satisfy our needs from morning till the night. I hope you will revist the service again and consider.

Mr./Ms. K.M(62)

Total points:

Select Date:2019-06-09

今回が2回目の宿泊ですが、ジュニアスウィート(洞爺湖側) とてもいいお部屋でした。 初回(スーペリアツイン)と比べて、このグレード(以上)が格段に快適であることを実感、いわゆる<エグゼクティヴフロアー>ということですね、フリーで珈琲やケー... Read more 今回が2回目の宿泊ですが、ジュニアスウィート(洞爺湖側) とてもいいお部屋でした。 初回(スーペリアツイン)と比べて、このグレード(以上)が格段に快適であることを実感、いわゆる<エグゼクティヴフロアー>ということですね、フリーで珈琲やケーキなどがいただけるECラウンジが利用できることは メリット大でした。 天気に恵まれたこともありますが、部屋からの眺望は圧巻でした。 折々で酷評も聞きますが、私はこのホテルのホスピタリティは 価格に対して充分であり満足できました。 車で到着した時からチェックアウトまで、フレンドリーな笑顔を絶やさないスタッフの方々の気配りが印象的でした。 初回(10年以上前)と比べ大きく印象が変わりました。年月を経て研鑽を重ね今に至ったのでしょう、建物の年々劣化は仕方がないこと、でも 接客は進化させられるもの 高級ホテルという「奢り」を払拭できたこと 努力の賜物だと思います。その変化を明らかに感じました。 ふらっと湖畔のホテル界隈も散策しましたが、洞爺湖を愉しむとすれば ここウィンザーがやはり一番いい そう実感しました。 ただ、マイナスポイントを挙げるとした おそらく「お風呂」でしょう。 これほどのホテルでありながら、大浴場は片方は露天無し お風呂までの長い通路で眺望が愉しめますが お風呂から洞爺湖は臨めません。お風呂自体もそれほど広くありません。 湖を臨みながら温泉を愉しむ それが優先であれば湖畔のホテルの方がいいかもしれません。 しかし、トータルで洞爺湖を満喫するということであれば ここにまさるホテルはないと想像します。 ディナーが別であることもネックですが、シャトルバスでいけるイタリアンであればとてもリーズナブルです。 ホテル内のレストランの半分くらいのお値段で充分満足できます。ここも以前泊まった時に利用したレストランですが、とても美味しかったです。 時々奮発して いわゆる<高級ホテル>と言われるお宿に泊まりますが、このホテルは改めて最高峰に復活しました。 一部の酷評に惑わされることなく、是非一度利用してみて下さい。 肥えた目を持っておられる方々も、きっと「目からウロコ」だと思います。 まだ泊まったことがない方への視点で記しました。 この度は素敵な時間を有難うございました。  

This is my second stay, but Junior Suite (Lake Toya side) was a very nice room. I feel that this grade (or more) is much more comfortable than the first time (superior twins), so-called <executive floor>, you can use the EC lounge where you can enjoy cakes and cakes for free. was. Although it was blessed with the weather, the view from the room was a masterpiece. Although I heard the criticism from time to time, the hospitality of this hotel was satisfactory for the price and I was satisfied. From the time we arrived by car to check out, the staff attentive staff with friendly smiles were impressive. The impression has changed greatly compared to the first time (more than 10 years ago). Through years, research has been repeated and now it has come to an end, but the deterioration of the building every year can not be helped, but the service can be evolved. I clearly felt the change. I also took a walk around the hotel area on the lake side, but I felt that this Windsor is still the best if you enjoy Lake Toya. However, it was probably "bath" that raised the minus point. Although it is such a hotel, one of the large public baths has no open-air view, but you can enjoy the view from the long walkway to the bath, but you can not see Lake Toya from the bath. The bath itself is not so wide. Enjoy the hot spring while facing the lake If it is priority, the lakeside hotel may be better. However, if you are to enjoy Lake Toya in total, Imagine that there is no better hotel here. It is a bottleneck that dinner is different, but it is very reasonable if it is Italian that can go by shuttle bus. We can be fully satisfied with the price about half of the restaurant in the hotel. This is also the restaurant I used when I stayed before, but it was very delicious. I sometimes inspire to stay at a so-called luxury hotel, but this hotel has once again been restored to its highest peak. Don't be fooled by some bad reviews, please try it once. I think people who have fertile eyes are surely "eye to heart". I wrote in the perspective to those who have not stayed yet. Thank you very much for this wonderful time.  

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Mr./Ms. E.S(41)

Total points:

Select Date:2019-05-04

本当に居心地の良い、自然を体一杯に浴びて、素晴らしい時間を過ごすことができました。ご飯は夕食の鉄板料理はとても美味しく、朝ご飯もこだわりがあって、とても満足しました。お風呂が遠く、露天が片方のお風呂にしかないのが唯一の難点。でも、途中の景色... Read more 本当に居心地の良い、自然を体一杯に浴びて、素晴らしい時間を過ごすことができました。ご飯は夕食の鉄板料理はとても美味しく、朝ご飯もこだわりがあって、とても満足しました。お風呂が遠く、露天が片方のお風呂にしかないのが唯一の難点。でも、途中の景色は素晴らしく、またお香も気分を盛り上げてくれるので良かったです。また是非訪れたいです。

It was a very cozy, full-fledged nature, and I had a great time. The dinner was very delicious, and the breakfast was very satisfying, so I was very satisfied. The only drawback is that the bath is far and the open-air is in only one bath. However, the view on the way was wonderful, and it was good because the incense also made me feel better. I want to visit again.

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Facility・services

Property

The Windsor Hotel Toya Resort Spa

Address

Shimizu, Toyako-cho, Abuta-gun, Hokkaido 049-5722  [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS

Number of guest rooms

300 room(s)

Restaurant

◆French cuisine Michel Bras TOYA Japon
◆Japanese cuisine Arashiyama Kitcho
◆Teppanyaki Windsor Out of Africa
◆Sushi Shoan Kogetsu
◆Japanese cuisine Arashiyama Kitcho
◆French dining【Gilligan's Island】
◆Pizzeria La · Locanda del Pittore
◆Main Bar POLO BAR
◆Lobby Lounge Cafe Z
◆Boulangerie Windsor
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Bath

・Onsen (Sansen)
<Hours> 6:00-10:00/15:00-23:00 (last admission)
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Other facility information

・Bloom SPA Toya (9:00am-7:00pm)
Aroma therapy and Thalassotherapy are available from around the world. From the idea of incorporating nature's blessing into the body, treatments using materials unique to Hokkaido such as lavender and corn are also available.

・Crystal Blue Club
<Hours> 9:00am-11:00am/2:00pm-6:30pm (last admission)
In the aqua area adjacent to the spa, we have a 25 m indoor swimming pool, a jacuzzi, tanning salon, and an athletic corner.


・Golf - Windsor Great Peak of Toya
<Hours> Late April to late October 8:00am-5:00pm (July/August 8:00am-6:00pm)
A magnificent location overlooking Uchiura Bay where you can enjoy golf in the nature.
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Information

We provide rental services for children's equipment and goods.
【Free】Baby bed (bed guard)/Sterilization of baby bottles/Sleepwear for children (bathrobe, yukata, slippers also available)/microwave
※Since there is limited supply, we recommend that you reserve these items in advance.

【Fee】
・Kid's room (must be reserved at least two days in advance)
※We accept children from age 0 to pre-school. Please contact us for any children that fall outside of this age range.
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Notice

・This plan's cost does not include bath tax of 150 yen.
・This plan includes consumption tax and service fees.
・【Winter season notice】La locanda del pittore will be closed for the winter season as of November 14, 2016 (Monday).
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

【If using the shuttle bus from the JR Toya Station】
・From Sapporo Station, about 100 minutes on the JR Chitose Line Limited Express to Toyako Station.
・From Minami-Chitose Station (New Chitose Airport), about 90 minutes on the JR Chitose Line Limited Express to JR Toya Station
・From Hakodate Station (Hakodate Airport), about 90 minutes on the JR Chitose Line・Muroran Main Line Limited Express to JR Toya Station

Shimizu, Toyako-cho, Abuta-gun, Hokkaido 049-5722

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Contact the Relux concierge

Relux concierges will help you with anything you need. Feel free to contact us.

Concierge Offline

+81-50-3066-0628

10:00-19:00
(JST Weekdays)

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