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しこつ湖鶴雅リゾートスパ 水の謌 Lake Shikotsu Tsuruga Resort Spa MIZU NO UTA

Resort

Review of Lake Shikotsu Tsuruga Resort Spa MIZU NO UTA

Overall Rating(22 reviews)

4.2/5

5

45%

4

41%

3

5%

2

5%

1

5%

 

Rooms4.4/5

Bath4.3/5

Breakfast4.2/5

Dinner4.4/5

Services4.3/5

Other Facilities4.1/5

Mr./Ms. N.L(Private)

Total points

Stayed in

2020-01-25

The service was less than my expectation.

The service was less than my expectation.

Mr./Ms. S.M(53)

Total points

Stayed in

Room type

2020-08-09

Japanese Western style room with open-air bath (onsen)

コロナ禍、手間の掛かる対応大変だと思います。 ただ、夕食の案内が残念だったかなという印象です。宿泊者の組数や人数が、夕食会場のテーブル数、席数では賄いきれない数だったのではと思いました。その分、快適さが損なわれた感じがしました。 今... Read more コロナ禍、手間の掛かる対応大変だと思います。 ただ、夕食の案内が残念だったかなという印象です。宿泊者の組数や人数が、夕食会場のテーブル数、席数では賄いきれない数だったのではと思いました。その分、快適さが損なわれた感じがしました。 今回の旅行では、いくつかのホテルを転々としましたが、水の謌さんは、コロナ感染症対策をとっている安心して利用できる施設でした。

I think it's difficult to deal with corona damage. However, the impression is that the dinner information was disappointing. I thought that the number of guests and the number of guests could not be covered by the number of tables and seats at the dinner venue. That's why I felt that my comfort was compromised. In this trip, I went to several hotels, but Mr. Susumu Mizu was a facility that I could use with peace of mind while taking measures against corona infections.

Read in English

Mr./Ms. A.M(62)

Total points

Stayed in

Room type

2020-08-07

Western or Japanese Twin

オープン当初から阿寒湖、支笏湖、定山渓と複数回利用させて頂いております。 施設、温泉、お部屋、目に映える料理と落ち着いた素敵なホテルでとても満足していました。 今回、数年振りに利用しましたが料理の質、 味の悪さ極め付きは傷んだ料理が並... Read more オープン当初から阿寒湖、支笏湖、定山渓と複数回利用させて頂いております。 施設、温泉、お部屋、目に映える料理と落ち着いた素敵なホテルでとても満足していました。 今回、数年振りに利用しましたが料理の質、 味の悪さ極め付きは傷んだ料理が並んでいた事にガッカリしました。 人気ホテルグループになり気の緩みでしょうか?従業員教育の徹底が成されていないのでしょか? それに代わって年配従業員の心遣いと一生懸命な働き方には気持ち良かったです。 道民として道外からのお客様が感激する様なホテルであって欲しいものです。

From the beginning of opening, we have used it several times with Lake Akan, Lake Shikotsu, Jozankei. We were very satisfied with the facilities, the hot springs, the rooms, the excellent food and the calm and nice hotel. This time, I used it for the first time in a few years, but I was disappointed that the dish quality was bad and the dish was damaged and the dish was very bad. Are you sick of becoming a popular hotel group? Isn't thorough employee education done? Instead, I was happy with the caring and hard work of older employees. As a citizen, we want the hotel to impress customers from outside Hokkaido.

Read in English

Mr./Ms. K.M(47)

Total points

Stayed in

Room type

2020-07-21

Japanese Western style room with open-air bath (onsen)

この度はお世話になりました。 チェックイン後お部屋案内時に『お誕生日旅行ですね』とお菓子のプレゼントを下さり、とても嬉しかったです。更に夕食時には、売店の時間を配慮してお料理を出して下さいました。結局間に合わなかったのですが、スタッフさん... Read more この度はお世話になりました。 チェックイン後お部屋案内時に『お誕生日旅行ですね』とお菓子のプレゼントを下さり、とても嬉しかったです。更に夕食時には、売店の時間を配慮してお料理を出して下さいました。結局間に合わなかったのですが、スタッフさんのお心遣いはとても嬉しかったです。 せっかくの北海道旅行があいにくの雨になりましたが、素敵な施設と温かいスタッフさんのお陰で、素敵な時間を過ごせました。もちろんお料理もとても美味しかったです。 ただ1つ言えば、もう少しアメニティ類を充実させていただければと思いました。 また機会があれば是非宿泊したいです。

I appreciate your kindness at this time. After checking in, I was very happy to give me a sweets gift as "Birthday trip" at the time of room guidance. In addition, at dinner, he served the dishes in consideration of the shop time. I couldn't make it in time, but I was very pleased with the kindness of the staff. Unfortunately our trip to Hokkaido was a bit of a rain, but thanks to the nice facilities and the warm staff, we had a wonderful time. Of course the food was also very delicious. Just to mention one thing, I thought that I could enhance the amenities a little more. I would love to stay again if I have the opportunity.

Read in English

Mr./Ms. C.Y(Private)

Total points

Stayed in

Room type

2020-04-03

Japanese&Western style room with private open-air bath

全てにおいてとても満足です。 また絶対に来たい!と思った温泉はここが初めてでした。 また絶対来ます。 素敵な時間をありがとうございます。 大変な時なのに、そんなことを感じさせない素敵なサービスを本当にありがとうございました。

I am very satisfied with everything. I want to come again! This is the first hot spring I thought of. I will definitely come again. Thank you for a wonderful time. Thank you very much for the wonderful service that doesn't make me feel like that in a difficult time.

Read in English

Mr./Ms. L.W(40)

Total points

Stayed in

Room type

2020-02-10

Japanese Western style room with open-air bath (onsen)

入住時為2月初,天氣非常寒冷,由酒店那棟往返餐廳的走廊只有一個暖爐,溫暖度也不高,所以穿上酒店提供的浴衣加外套變得非常冷。

The time of check-in was early February. The weather was very cold. The corridor from the hotel to the restaurant only had a stove, and the warmth was not high, so it became very cold to put on the bathrobe and coat provided by the hotel.

Read in English

Mr./Ms. J.I(39)

Total points

Stayed in

Room type

2019-12-14

Japanese Western style room with open-air bath (onsen)

とてもゆっくりできる空間を用意していただきました。また、是非伺いたいと思います。

We had a space where we could relax very much. I would also like to ask you again.

Read in English

Mr./Ms. L.W(33)

Total points

Stayed in

2019-10-19

无与伦比的体验,贵但物有所值。躺在室外风吕中,听着滴答的小雨,看着摇曳生姿的枫叶,是难忘的回忆。风之歌会席料理也是优秀的水平,刺身无比美味。相比之下早餐稍微的没那么令人印象深刻。

Unbeatable experience, expensive but value for money. Lying in the outdoor atmosphere, listening to the dripping rain, watching the swaying maple leaves, is an unforgettable memory. The Wind Song Festival is also an excellent level, and the sashimi is delicious. In contrast, the breakfast was slightly less impressive.

Read in English

Mr./Ms. T.S(60)

Total points

Stayed in

Room type

2019-06-08

Japanese&Western style room with private open-air bath

今迄泊まった鶴雅グループのホテルで一番良かったです。 お部屋もキレくてマッサージ機や露天風呂も完備されており、大浴場も素晴らしいです。 食事は地産地消で北海道を満喫できました。空港からも近くで十分1泊で楽しめます。 お世話になり有難う... Read more 今迄泊まった鶴雅グループのホテルで一番良かったです。 お部屋もキレくてマッサージ機や露天風呂も完備されており、大浴場も素晴らしいです。 食事は地産地消で北海道を満喫できました。空港からも近くで十分1泊で楽しめます。 お世話になり有難うございました。

It was the best at the Tsuruga group hotel I stayed tonight. The rooms are clean and equipped with massage machines and open-air baths, and the public baths are wonderful. Meals enjoyed Hokkaido with local production for local consumption. You can enjoy it from the airport close enough for one night. Thank you for your assistance.

Read in English

Mr./Ms. M.M(43)

Total points

Stayed in

Room type

2019-06-01

Deluxe Japanese & Western Style Room with Private Open-Air Bath

某会社取締役の彼はとても道内の温泉旅行好きで お宿、接客、サービス。全てが素晴らしいと仰っておりました。 私は初めての道内旅行だったので感動しました♪皆さんの接客や笑顔の素晴らしさ。 忙しい日々を忘れさせてくれる。非日常のラグジュ... Read more 某会社取締役の彼はとても道内の温泉旅行好きで お宿、接客、サービス。全てが素晴らしいと仰っておりました。 私は初めての道内旅行だったので感動しました♪皆さんの接客や笑顔の素晴らしさ。 忙しい日々を忘れさせてくれる。非日常のラグジュアリー。 ずっと気になって居たお宿だったみたいで、この度お伺いさせて頂きました。(ちなみに隣の、お宿の室内露天は以前行ったとの事です) こちらのワガママでお料理等にも気を使って頂き大変感謝致します。 是非また鶴賀リゾート系列の温泉行こうねと、話ししながら帰宅致しました。

某 company director he is very fond of hot spring travel in the way, lodging, customer service, service. It was said that everything was wonderful. I was impressed because it was my first trip in the country ♪ The greatness of your service and smile. I will forget my busy days. Extraordinary luxury. It seemed that it was a hotel that I had always been worried about, so I would like to ask you this time. (It is said that the room room of the hotel next to Chinami went before) I am very grateful to be careful with the food etc. in this Wagamama. I will go back home while talking about going to the hot spring of Tsuruga resort series.

Read in English

Mr./Ms. I.C(Private)

Total points

Stayed in

Room type

2019-04-22

Japanese Western style room with open-air bath (onsen)

시설이 깔끔하고, 온천도 좋고 음식도 훌륭. 그런데 호수 주변에 추울 때는 별로 할 게 없는 게 단점. 그저 맑은 공기, 온천, 호수, 정갈한 잠자리, 일본음식을 즐기고 싶다면 강력 추천

Facilities are clean, hot spring is good and food is splendid. But the downside is that there is not much to do when it is cold around the lake. If you just want to enjoy clear air, hot springs, lakes, nice sleeping places, Japanese food

Read in English

Mr./Ms. N.U(58)

Total points

Stayed in

Room type

2018-05-12

Deluxe Japanese & Western Style Room with Private Open-Air Bath

各食事がとても自分好みで良かったです。 ただ、部屋の冷蔵庫が汚れていたり、せっかくの大きな窓のガラスが汚れていたりと、何ヵ所"お値段の割りに…"とは思いましたが、泉質も良く、静かでリラックスできました。

I liked each meal very much. However, although I thought that the refrigerator in the room was dirty and the glass of the big window of the precious place was dirty, I thought that "a price for money ...", but the quality of the spring was also good, it was quiet and relaxing .

Read in English

Mr./Ms. A.O(56)

Total points

Stayed in

Room type

2018-02-25

Japanese Western style room with open-air bath (onsen)

この度は、大変お世話になりありがとうございました。一度宿泊させていただきたいと思っていた鶴雅さんにお邪魔でき、大変素敵な一時を過ごさせていただきました。 私には、母と叔母がおり、時々温泉旅行を楽しんでいます。2人とも高齢であり、叔母はほぼ失... Read more この度は、大変お世話になりありがとうございました。一度宿泊させていただきたいと思っていた鶴雅さんにお邪魔でき、大変素敵な一時を過ごさせていただきました。 私には、母と叔母がおり、時々温泉旅行を楽しんでいます。2人とも高齢であり、叔母はほぼ失明状態であるため、4人で宿泊するにはチェック項目が多々あります。そのため私達は、時間を見つけて時々事前のお試し宿泊をしています。今度は、ぜひ母と叔母を同伴させ4人で宿泊させていただきたいと考えております。その時は、またぜひよろしくお願い致します。

Thank you very much for your kindness this time. I was able to get in touch with Mr. Tsuruyasu who I wanted to stay once, and I had a very nice temporary. I have a mother and an aunt, and sometimes enjoy a hot spring trip. Both of them are elderly, and my aunt is almost blind, so there are many check items to stay with 4 people. For that reason, we find time and sometimes trial in advance. I'd like to have my mum and aunt accompanied and stay with 4 people this time. At that time, thank you again.

Read in English

Mr./Ms. A.S(46)

Total points

Stayed in

Room type

2017-06-03

Japanese Western style room with open-air bath (onsen)

料理は大変おいしく朝食ビュッフェも品数も質もよく満足しました。 スタッフの方の細やかな気遣いも大変気持ちよかったです。 機会があればまた行きたいと思います。

The food was very delicious and the breakfast buffet was well satisfied with the number and quality. The detailed care of the staff was also very comfortable. I would like to go again if there is opportunity.

Read in English

Mr./Ms. T.N(55)

Total points

Stayed in

Room type

2016-01-23

Premier suite with open-air bath (onsen)

部屋露天の温泉がとろとろで良かったです!夕食担当のひとが、鼻をすすっておられてしんどそうだったので、交代されたほうが良いと思いました。

The outdoor hot spring in the room was nice and relaxing! As the dinner person was sipping his nose, I thought it was better to replace it.

Read in English

Mr./Ms. K.O(67)

Total points

Stayed in

Room type

2020-10-09

Japanese and Western-style Room

No comment from this user.

Mr./Ms. K.H(Private)

Total points

Stayed in

Room type

2020-03-03

Deluxe Japanese & Western Style Room with Private Open-Air Bath

No comment from this user.

Mr./Ms. W.C(Private)

Total points

Stayed in

Room type

2020-01-08

Japanese Western style room with open-air bath (onsen)

No comment from this user.

Mr./Ms. W.C(Private)

Total points

Stayed in

Room type

2020-01-07

Deluxe Japanese & Western Style Room with Private Open-Air Bath

No comment from this user.

Mr./Ms. C.W(43)

Total points

Stayed in

Room type

2019-12-27

Japanese and Western-style Room

No comment from this user.

Mr./Ms. W.H(28)

Total points

Stayed in

Room type

2019-12-04

Japanese Western style room with open-air bath (onsen)

No comment from this user.

Mr./Ms. H.K(62)

Total points

Stayed in

Room type

2019-08-15

Japanese and Western-style Room

No comment from this user.

Facility・services

Property

Lake Shikotsu Tsuruga Resort Spa MIZU NO UTA

Address

Shikotsukoonsen, Chitose, Hokkaido Prefecture, Japan ‎

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/銀聯

Number of guest rooms

53 room(s)

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