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グランドニッコー淡路 (旧 ウェスティンホテル淡路) Grand Nikko Awaji

Resort Go To トラベル対象
  • Hyogo > Awaji
Grand Nikko Awaji / Hyogo Awaji Island 91

Countermeasures for COVID-19

  • Hand sanitizer provided
    Hand sanitizer provided
  • Disinfection
    Disinfection
  • Ventilation
    Ventilation
  • Ensure Social Distancing
    Ensure Social Distancing
  • Guidelines for employees
    Guidelines for employees
  • Guidelines for guests
    Guidelines for guests

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Overview

Westin Hotel Awaji Brand Change Notice

Grand Nikko Awaji
Opened October 1, 2020

On October 1, 2020, we rebranded to Grand Nikko Awaji.


As Kansai's first Grand Nikko with the concept of "a hotel where you can experience the comfort of unleashing your five senses in a high-quality space," we will continue to strive to provide services that satisfy our customers more than ever.

Thank you for your continued patronage.

October 2020      
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Rooms・Plans

  • Rooms (-)
  • Plan (-)

Review

Relux grade

Accommodations that represent their respective local regions and that are worth visiting despite the distance.

Overall Rating(63 reviews)

4.4/5

5

59%

4

30%

3

5%

2

3%

1

3%

 

Rooms4.7/5

Bath4.2/5

Breakfast4.3/5

Dinner4.1/5

Services4.4/5

Other Facilities4.2/5

Mr./Ms. S.M(46)

Total points

Stayed in

Room type

2020-10-24

【Precious Floor】Deluxe Twin with Panoramic View

到着したのが20時過ぎで、レストランが21時まででしたので、ルームサービスとどちらにするか迷いましたが、ルームサービスの待ち時間が40分程度と言わたので、お腹が空いていましたが、40分なら待てると思い,ルームサービスを頼むことにしました。と... Read more 到着したのが20時過ぎで、レストランが21時まででしたので、ルームサービスとどちらにするか迷いましたが、ルームサービスの待ち時間が40分程度と言わたので、お腹が空いていましたが、40分なら待てると思い,ルームサービスを頼むことにしました。ところが、待てど暮らせど届かず、督促しても具体的な回答は無し。結局、1時間半も待たされ、届いたのは10時前でした。しかも、スープはカップだけで中身を忘れられる始末。待っている間に子供たちもお腹が空いてイライラして家族喧嘩になり、楽しいはずの旅行が台無しになりました。ホテル側からはきちんとした説明も無く、チェックアウトの際も、こちらから言い出すまでお詫びもなく、ルームサービスの割引がある訳でも無く、そのまま請求されました。精算後、近くにレストランの責任者の方が待機されており、「現場のスタッフが、待ち時間はもっとかかると思ったけど40分から50分と短く伝えてしまった」などと言い訳を聞かされましたが、こちらは40分は聞いたけど50分は聞いていないし、途中で遅くなるとの連絡も受けていないため、全く納得できませんでした。もういいですと私が帰ろうとしたら、慌てて売店に行って菓子を持ってこられましたが、だったら最初から持って説明に来てくれたら良かったのに、、全てが残念な対応でした。菓子は、ホテルの名前を見るだけでも嫌になるので受け取りませんでした。ピザの宅配でも遅れる時は説明や割引があるのに、宅配ピザ以下の対応です。添い寝の子供二人で予約していたのですが,子供のパジャマはおろか,タオルセットの用意もありませんでした。以前泊まったバリ島のグランドニッコーは最高のホスピタリティでしたので,同じブランド名に期待しましたが,期待し過ぎだったようです。ウェスティンの頃もそっけない印象はありましたが,今回は特に残念でした。

I arrived after 20:00 and the restaurant was until 21:00, so I was wondering whether to use room service, but I was hungry because I said that the waiting time for room service was about 40 minutes. However, I thought I could wait 40 minutes, so I decided to ask for room service. However, I couldn't get it even though I waited, and there was no concrete answer even if I urged him. After all, I had to wait for an hour and a half, and it arrived before 10 o'clock. What's more, the soup can be forgotten with just a cup. While waiting, the children were hungry, frustrated and had a family quarrel, ruining a trip that was supposed to be fun. There was no proper explanation from the hotel side, there was no apology at the time of check-out until I told you, there was no room service discount, and I was billed as it was. After the checkout, the person in charge of the restaurant was waiting nearby, and I was told an excuse such as "The staff at the site thought that it would take longer to wait, but told me as short as 40 to 50 minutes." However, I heard 40 minutes but not 50 minutes, and I was not informed that it would be late on the way, so I was not convinced at all. When I was about to go home, I hurriedly went to the shop and brought some sweets, but I wish I had brought them from the beginning and came to explain, but everything was disappointing. .. I didn't receive the sweets because I didn't like the name of the hotel. Even if the pizza delivery is delayed, there are explanations and discounts, but the correspondence is less than the pizza delivery. I had made a reservation with two children sleeping together, but I didn't have a towel set, let alone pajamas for the children. Grand Nikko in Bali, where I stayed before, was the best hospitality, so I expected the same brand name, but it seems that I expected too much. I had the impression that it wasn't that good when I was at Westin, but this time I was particularly disappointed.

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Mr./Ms. Y.F(51)

Total points

Stayed in

Room type

2020-09-21

【Precious Floor】Deluxe Twin

スタッフの方の対応も大変丁寧で気持ちよかったです。部屋も広くてバスタブと洗い場とあったので良かったです。コロナ対策でいろんなところに消毒液はありましたが、部屋にも消毒液や液体のハンドソープなどあると良いなと思いました。淡路島はとても素敵な島... Read more スタッフの方の対応も大変丁寧で気持ちよかったです。部屋も広くてバスタブと洗い場とあったので良かったです。コロナ対策でいろんなところに消毒液はありましたが、部屋にも消毒液や液体のハンドソープなどあると良いなと思いました。淡路島はとても素敵な島でまたぜひゆっくり来たいなと思いました。

The correspondence of the staff was also very polite and pleasant. It was good because the room was large and had a bathtub and a washroom. There were disinfectants in various places as a measure against corona, but I thought it would be nice to have disinfectants and liquid hand soaps in the room as well. Awaji Island is a very nice island and I definitely want to come back slowly.

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Mr./Ms. N.F.(35)

Total points

Stayed in

Room type

2020-08-07

Superior Twin

接客がとにかく良かったです。 フロントの方が親切に質問したことにも的確に答えていただき大満足でした。 夕食、朝食のビュッフェもコロナ対策をしっかりしていただいていたので安心して楽しむことができました。ありがとうございました。

Anyway, the customer service was good. I was very happy that the front desk answered the questions kindly. I was able to enjoy the dinner and breakfast buffet with peace of mind because I had good measures for corona. Thank you very much.

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Facility・services

Property

Grand Nikko Awaji

Address

2 Yumebutai, Awaji City, Hyogo Prefecture, Japan [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/UC/DC

Number of guest rooms

201 room(s)

Restaurant

Fun Dining Coccolare
Open hoursBreakfast 7:00am-10:00am/ Lunch 11:30am-2:00pm Last admittance (90 minute period: 1st 11:30am/2nd 1:30pm)/ Dinner 5:30pm-9:00pm Last admittance (90 minute period: 1st 5:30pm/2nd 7:30pm)
In a bright and free space with a contemporary resort theme, one can satisfy oneself with Western European dishes packed with rich colors and tastes. We hope you enjoy the chef's dynamic performance through the open kitchen brimming with vigorous movements.

Specialities
Open hoursLunch 11:30am-2:30pm/ Dinner 5:30pm-9:00pm
Please take full advantage of our chef's French cuisine filled with original ideas and made famous around the Mediterranean with a sophisticated venue and the utmost hospitality. We ask that you come dressed according to dress code (Limited to men/dinner time only).
*As weekdays are available by reservation only, please make reservations three days in advance of the intended reservation date.

Teppanyaki grill
Open hoursLunch 11:30am-2:30pm / Dinner 5:30pm-9:00pm
All diners are invited to watch the rich bounty of the sea and flavorful juicy Karoge Wagyu beef being grilled. We hope you savor the rich tastes that hints at the seasons and fills the five senses while admiring the chef's deft work.

We recommend making a reservation ahead of time.
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Bath

Please contact the hotels/ryokans directly for more details.
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Other facility information

Lobby Lounge Rucchola
<Business hours> 10: 00-22: 30
You can enjoy a relaxing time in a space full of openness. We recommend cocktails at dusk.

Spa & Fitness Restoro
<Business hours> 8: 00-21: 30 (last reception 20: 00)
We arranged facilities such as exercise gym, indoor pool, tennis court, outdoor pool (only in summer) in a large space of 1,400 square meters. Rental supplies such as wear are also available.
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Information

《Places to Visit》
Our hotel has the multi-cultural resort facility "Awaji Yume Butai" inside the luscious nature of Hyogo prefecture's Awaji City. Awaji Yume Butai was built as an environment-creation project unmatched throughout the world. It was designed by the world famous Andou Tadao, implementing the structures on a dynamic slope to appear as if they blend into the landscape. Outside of our hotel, they also hold many seasonal events, and also contain an international conference room, restaurant, outdoor theater, and greenhouse garden. Please enjoy it all.

One can also have a send-off service to the joint hot spring of "Beauty Spring: Matsuho no Sato" (separate fee) and can easily buy tickets at our hotel front desk. The hot spring, situated at the entrance of Awaji Island, is a multi-use resort that takes pride in its view of the world's largest scale bridge, the delights of tasting fresh seafood in its Miketsukuni meal, and the enjoyment of easing the day’s weariness from travelling in its natural radon hot spring.
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Notice

Consumption tax and service charge are included.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

From Kobe:

JR Shin-Kobe Station / JR Sannomiya Station- (Highway Bus) -Grand Nikko Awaji

JR Sannomiya Station-  -JR Maiko Station- (Highway Bus) -Grand Nikko Awaji

JR Nishi-Akeishi Station-  -JR Maiko Station- (Highway Bus) -Grand Nikko Awaji

From the airport:

Kansai International Airport- (Rim Jin Bus) -Higashiura IC- (Taxi) -Grand Nikko Awaji

Kansai International Airport / Itami Airport- (Limousine Bus) -JR Sannomiya Station- (Highway Bus) -Grand Nikko Awaji

Kobe Airport- (Portliner) -JR Sannomiya Station- (Highway Bus) -Grand Nikko Awaji

Akashi Port- (Awaji Jenova Line) -Iwaya Port- (Route Bus) -Grand Nikko Awaji

2 Yumebutai, Awaji City, Hyogo Prefecture, Japan

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