We enjoyed our stay very very much. Our only regret is that we only stayed one night, we would have loved to stay longer.
(Apologies I do not recall his name) We were looked after by a young Chinese gentleman employee who was so sincere, friendly and very lovely. We have stayed in many ryokans on our visits to Japan, and I believe that no matter how great the accommodation and facilities are, your visit and experience can be very influenced by the service. I believe this staff member truly represented Gekkoujyu and our very positive experience was very much because of him. (I do apologise again I do not recall his name)
Thank you, and we look forward to returning to Gekkoujyu one day.

The four of us were all very satisfied with our stay in this hotel. The service from the staff was excellent (no matter if they were at the front desk, onsen, restaurant, etc). We had teppanyaki dinner in the hotel and the experience was magnificent. Food was excellent and the presentation of each dish was cool. This was also our first time to see how ice-cream was made right in front of us using liquid nitrogen! This is definitely a 5-6 star onsen hotel which worth visiting.

Lovely resort with ocean facing rooms and private bath. Our family of four stayed at the superb semi western room. The kids absolutely enjoyed sleeping on futons in the tatami room. The living room opens to a balcony overlooking majestic Beppu bay. The same view was unfortunately spoiled in the private outdoor bath by a gaudy metal screen put there perhaps to keep birds at bay. Please change to a screen that can be opened or close as not to obstruct the beautiful scenery. Check-in host named Gihan was super friendly and explained things clearly in English. The Japanese-Continental breakfast has were good variety and the Mikan juicer added a special touch to the normal juice fare. The Anago siumai was highly commendable. The ２rotenburo offered spectacular views of Beppu Bay and is specially unforgettable in sunrise and full moon. Sadly, the kaiseki dinner is nothing to shout about but the ala carte wagyu yaki niku set came with high grade marble beef! Overall good stay!