For EEA Customers
１．Privacy Policy
Our Privacy Policy provides the basic policy for personal data protection held by Loco Partners, Inc.２．Retention Period of Personal Information
Loco Partners, Inc (hereinafter, we), receive and store your personal information for as long as necessary for customer services or in accordance with the terms and conditions of the law.
３．Disclosures and Correction of Personal Information
You have rights to access and check your personal and reservation information.
Also, you can change your personal information in the account setting page.
４．Revocations of the Consent and Rights to Delete the Information
You can revoke the content to the processing of your information provided when accepting this Privacy Policy.
Also, we will respond to requests for the deletion of personal data held by Loco Partners, Inc., except in case of the applicable law.
５．Automated Decision-Making
We are not to be subject to automatic decision-making, including profiling, based on personal data held by Loco Partners, Inc.
６．Security
The personal information we collect from you online is stored by data centers in Japan, in accordance with technical and organizational information security measures based on General Data Protection Regulation (GDPR).
７．Administrative Appeals
You can appeal against European Data Protection Supervisor, regarding the processing of your information provided when moving from EU.
Last Revised 2018/5/25
Loco Partners
Service Agreement
- · When using this service, Login is required with an auID. Additionally, in accordance with the privacy policy provided by the company, to which the user is in agreement, the company will manage the users personal information as stipulated.
- · When registering with your auID, KDDI will provide the customer information of the auID user to the service provider, Loco Partners Inc.
- · By registering with an auID the user name, email address, date of birth, gender, postal code, address, and phone number linked with the auID will be populated in their respective fields on the registration screen. Registration with the service provider, Loco Partners Inc., can be completed with, or without, editing this information gathered by registering with an auID at the user’s discretion.
- · The company will share the following information of the members who register their Relux member ID using the auID by KDDI CORPORATION (hereinafter referred to as "KDDI") with their respective KDDI service (Telecommunications service, Content service, au electric, au Life Insurance, au damage insurance, au Loans, etc., hereafter referred to collectively as "KDDI"):
- [Information to be Provided]
- · Member auID
- · Member room reservation history
Service Agreement
- · When using this service, Login is required with an auID. Additionally, in accordance with the privacy policy provided by the company, to which the user is in agreement, the company will manage the users personal information as stipulated.
- · When registering with your auID, KDDI will provide the customer information of the auID user to the service provider, Loco Partners Inc.
- · By registering with an auID the user name, email address, date of birth, gender, postal code, address, and phone number linked with the auID will be populated in their respective fields on the registration screen. Registration with the service provider, Loco Partners Inc., can be completed with, or without, editing this information gathered by registering with an auID at the user’s discretion.
- · The company will share the following information of the members who register their Relux member ID using the auID by KDDI CORPORATION (hereinafter referred to as "KDDI") with their respective KDDI service (Telecommunications service, Content service, au electric, au Life Insurance, au damage insurance, au Loans, etc., hereafter referred to collectively as "KDDI"):
- [Information to be Provided]
- · Member auID
- · Member room reservation history
Welcome to Relux
Relux is a curated online booking service for hotels and ryokans in Japan with a high level of satisfaction.
For those who wish to join the membership, please register below.
Registration fee, annual fee, and usage fee are all free.
Sign up with Facebook 
Sign up with Google+ You can get the following benefits from the membership
- 1) Exclusive deals on accommodations in Relux. (Best Price Guaranteed.)
- 2) Exclusive room plans with perks for Relux members
- 3) Get 5% Relux points for each trip
After registration, we regard you agreed to Terms of Conditions and Privacy Policy and Information about GDPR, and you accept to receive Relux e-mail newsletters. Details.
Log in
Log in with au ID Welcome to Relux
Relux is a curated online booking service for hotels and ryokans in Japan with a high level of satisfaction.
For those who wish to join the membership, please register below.
Registration fee, annual fee, and usage fee are all free.
You can get the following benefits from the membership
- 1) Exclusive deals on accommodations in Relux. (Best Price Guaranteed.)
- 2) Exclusive room plans with perks for Relux members
- 3) Get 5% Relux points for each trip
※Please register after agreeing to the Terms and Conditions and Privacy Policy.