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About Relux
Upgrade your travel experience
Thank you for your interest in Relux.
Relux is a prestigious Japanese hotel and ryokan reservation service. We only introduce facilities that have passed Relux committee's strict criteria and we can recommend from the bottom of our heart.
Not only we provide you with a curated list of accommodations, also we are able to offer limited reasonable plans for Relux members.
Enjoy a wonderful trip through Relux. We guarantee that you will be satisfied.
Our Three Promises
To ensure your satisfaction, we make the following three promises.
1. High Quality Accommodations
Our carefully curated list of accommodations includes only those properties that have met an exhaustive list of 100 criteria and that we can wholeheartedly recommend to you.
With Relux grades, you can easily compare each accommodation and decide which one is best for you. （For more details clickhere）
2. Best Prices Guaranteed (You can get a refund on the price difference)
With Relux's room plans, you can enjoy the lowest rates across all online booking sites. If you find a lower price for the same plan on another site, we will refund you the difference.（Refund policy）
3. First-rate Omotenashi Hospitality
If you make a reservation through Relux, you will recieve a 5% rebate Relux point. With 1 point = 1yen, you will be able to use the points on your next reservation. You will also be able to use the Relux concierge to consult about special trips or special accommodation plans. Experience all of our various services to help you book a wonderful trip. （For more details clickhere）
Member Benefits
- Earn 5% Relux points that can be used on your next booking.
- Stay for a special price. (low price guarantee)
- If our Relux price is not the lowest, we will refund you the price difference.
- Book a room plan with special offers.
- Receive member only special offers and invitations for special campaigns.
Selection of Accommodations Curated by Relux
We offer selected prestigious hotels and ryokans by the Relux committee. All customers can search and reserve such great accommodations.
Our grading system further categorizes the accommodations into five grades based on criteria such as amenities, rooms, cuisine, baths, and omotenashi hospitality. Our hope is that this system helps you choose the accommodation that is right for you.
（For more details clickhere）
掲載施設例（一部）
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Embracing the famous Mt. Tanigawa, a ryokan of great stature as determined by Relais & Châteaux
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Seek out the inner primitive view deep in your heart at the luxurious ryokan styled in Ryokyo architecture
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A luxurious getaway hidden among a tranquil forest
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An intimate ryokan set within the encompassing natural beauty of Niseko
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Tokyo Station Hotel, a place where travellers from all parts of the world and life merge
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My home away from home
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A holiday playground where you can thoroughly enjoy the blessings of the heavens
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Hotel La Suite Kobe Harborland
A boutique hotel with splendid prospects of Port of Kobe
Relux's brand logo
In July 2016, in order to provide a special experience throughout each moment during one's travel, we decided to take a step to renew our brand's logo
The new logo incorporates a new color called named「Relux Japan Blue」and includes 7 lines that represents various images that evoke travel. We have injected our thoughts about travel into these images. Relux will continue moving forward to ensure that each person's travel is filled with unforgettable moments.
（For more details clickhere）
Mobile app
Reserve on Relux's mobile App
Search for and book a high-end ryokan or hotel from anywhere using our convenient mobile app. You can search by area, your desired dates of travel, or even search for a particular ryokan or hotel that you've always been interested in. You can add your top choices to your Favorites and even share the ryokan or hotel with your family or friends.
| iOS | : Luxury ryokan and hotel booking service Relux iOS app |
|---|---|
| Android | : Luxury ryokan and hotel booking service Relux Android app |
| WEB | : http://rlx.jp/sp/ |
Relux recommendations
Recommended accommodations and seasonal information is delivered through our e-magazine (distributed to members only), Facebook, Twitter, and LINE. This communication is especially recommended for those who feel overwhelmed by the number of accommodation options. Please check out our latest news.
FAQ
- Q1. What is Relux?
- Relux is a prestigious Japanese hotel and ryokan reservation service.
Our list of accommodations only includes top quality ryokans and hotels that have been tested by our expert staff and that we can wholeheartedly recommend to you. - Q2. Can I trust Relux's hotels and ryokans?
- We only introduce Japanese hotels and ryokans that have passed Relux committee's 100+ criteria in 'meals', 'baths', 'rooms', 'hospitality/service', 'atmosphere', etc. （View details）
- Q3. Is signing up free?
- There are no annual fees or sign up costs at any time.
- Q4. What if Relux does not offer the lowest price?
- If you find a lower rate for the same plan on a different site, we will refund you the difference. In the case you find a lower rate, please contact us with the accommodation name, dates of travel, plan details, and URL for the other site.
- Q5. What is a Relux coupon?
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Use your Relux coupon during booking and receive a discount on the total cost equivalent to the designated amount.
Relux coupon is only offered through Relux promotional events and magazine advertisements, and is not sold by Relux. Each coupon’s expiration date, discount value, target accommodation, etc may be different. - Q6. What are Relux points?
- The Relux point program allows you to accumulate points on each stay or when you refer a friend. The points can be used to discount future stays at a rate of 1 point = ¥1. （View details）
- Q7. What is the Relux concierge?
- The Relux concierge is well-versed in the world of travel and accommodations and exists to support you in your search for the best accommodation and/or plan. Just let the concierge know what you are looking for, such as area or cuisine, and the concierge will provide you with recommendations. In addition to accommodation plans, you can also discuss special requests with the concierge such as planning for a surprise birthday cake during your stay, planning a proposal with a beautiful backdrop, or celebrating your parents 60th birthday. （View details）
For other questions clickhere
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Terms of Conditions
- ・In order to use this service, you will need to login with an au ID. Furthermore, your au ID information, individual corporate classifcation will be sent from KDDI Ltd. to Loco Partners Ltd.
- • When registering for this service, your name, e-mail address, date of birth, gender, postal code, address, and telephone number linked to your auID will be displayed on screen for the purpose of assisting the customer. The information displayed can be registered to Loco Partners Ltd with or without editing.
利用規約案
- ・In order to use this service, you will need to login with an au ID. Furthermore, your au ID information, individual corporate classifcation will be sent from KDDI Ltd. to Loco Partners Ltd.
- • When registering for this service, your name, e-mail address, date of birth, gender, postal code, address, and telephone number linked to your auID will be displayed on screen for the purpose of assisting the customer. The information displayed can be registered to Loco Partners Ltd with or without editing.
By connecting to my au ID, I agree to the terms and conditions
Welcome to Relux
Relux is an online booking service for hotels and ryokans in Japan with high customer satisfaction.
For those who wish to join the membership, please register below.
Registration fee, annual fee, and usage fee are all free.
Sign up with Facebook 
Sign up with Google+ You can get the following benefits from the membership
- 1) Exclusive deals on accommodations in Relux. (Best Price Guaranteed.)
- 2) Exclusive room plans with perks for Relux members
- 3) Get 5% Relux points for each trip
After registration, we regard you agreed to Terms of Conditions and Privacy Policy and Information about GDPR, and you accept to receive Relux e-mail newsletters. Details.
Log in with au ID