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箱根エレカーサ ホテル&スパ Hakone Elecasa Hotel & Spa

Resort
Hakone Elecasa Hotel & Spa / Kanagawa Hakone 1

Overview

[About hotel sales and new coronavirus infectious disease (COVID-19) measures]

Thank you for using the Hakone Electasa Hotel & Spa and your stay.

As part of the prevention of new coronavirus infection, we will limit the number of salesrooms to 8 on weekdays for the time being (the period is undecided). (14 rooms in total)
* As a part of infection prevention measures, we will sell 8 rooms with an open-air bath in the guest room, close the large public bath, and open 2 half-open-air baths in a private bath.

* About measures:
1. Temperature measurement and alcohol disinfection before starting work
2. Abolition of thinning out the number of restaurant tables and facing seating
3. Installation of a hypochlorous acid atomizer
4. Installation of alcohol disinfectant
5. The lending of alcohol disinfectant and hypochlorous acid
6. Ventilation of lobby, restaurant and bar corners
7. Closing the bar
8. Closing the baths

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Hotel Elecasa Hotel & Spa was not damaged by the typhoon and the facility as well the hot spring are open as usual.

The Deluxe Sweet Plan with Relux-only benefits has begun!

Hakone Elecasa Hotel&Spa is a place where anyone who visits will become happy. A bond of happiness starts from you.

Elecasa wants to support all kinds of anniversaries such as retirement and koki (seventieth birthday), as well as occasions such as a present for your parents or birthdays of your loved ones and wedding anniversaries. We want to support you all through your life which starts from such connections so that you may live an enriching life.

We want to welcome you with smiles and delicious food, enveloped by the great nature of Hakone, away from the hustle and bustle of the city. Please use it as a second house where you may come carefree.      
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Rooms・Plans

  • Rooms (-)
  • Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(9 reviews)

4.2/5

5

56%

4

22%

3

11%

2

11%

1

-%

 

Rooms4.6/5

Bath4.3/5

Breakfast4.6/5

Dinner4.8/5

Services4.3/5

Other Facilities4.2/5

Mr./Ms. K.W(61)

Total points

Stayed in

Room type

2020-05-02

Moderate Room

素晴らしいロケーション、設備にもかかわらず、宿に求めた「癒し」が果たされなかった点が残念でなりません… 以下に要約します。 ①日没迫るオレンジ色に染まった雄大な箱根内輪山の山々をバックに、ディナーをゆっくり楽しむ時に辺り構わず大声で会話す... Read more 素晴らしいロケーション、設備にもかかわらず、宿に求めた「癒し」が果たされなかった点が残念でなりません… 以下に要約します。 ①日没迫るオレンジ色に染まった雄大な箱根内輪山の山々をバックに、ディナーをゆっくり楽しむ時に辺り構わず大声で会話するカップルと隣席。 ⬇️ 本来ならばやんわりと即刻注意すべきスタッフ、笑いながら会話に加わる場面あり。 ②上記のカップル、部屋に戻ってもテラスに設置されている半露天風呂で大騒ぎ。 運悪く隣の部屋に滞在したが為、何と、真夜中の2時過ぎまで半露天風呂を舞台に大騒ぎ。 部屋の構造上、大声でのやり取りが筒抜け状態。 ⬇️ よっぽど、フロントに連絡して注意してもらおうかと思いましたが、ディナー時に大声出すカップルに注意するどころか、笑って会話に参加するスタッフの姿を思い出し諦めて我慢することに。 せっかくの設備、ロケーションを備えていながら、宿泊者が求める最低限の「癒し」を宿側が全くと云っていいほど、理解してもらえないのが残念でした…

It is regrettable that the "healing" that I asked for at the inn was not fulfilled despite the great location and facilities ... It is summarized below. (1) With the magnificent Hakone Inner Mountains dyed in orange near the sunset, in the background, you can sit down next to Ba couple, who speaks loudly regardless of whether you are enjoying a dinner. ⬇️ Under normal circumstances, there are occasions when staff members need to be careful immediately and join the conversation while laughing. ② Even if you return to the above couple, you can make a fuss at the open-air bath installed on the terrace even if you return to your room. Unfortunately I stayed in the next room, so I made a fuss about the semi-open-air bath until midnight until 2pm. Due to the structure of the room, loud conversations are missing. ⬇️ On the other hand, I thought that I should contact the front desk and ask them to pay attention, but instead of paying attention to the ba couple who shouts at dinner, I decided to give up by giving up laughing and remembering the staff members participating in the conversation. It was a pity that the inn side didn't understand the minimum "healing" required by the guests, even though it had all the facilities and location.

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Mr./Ms. M.I(46)

Total points

Stayed in

Room type

2020-03-20

Superior Room

急遽決めた宿でしたが、とても良かったです。 お部屋は、シティーホテル並の広さかと思いますが、充分寛げました。 お部屋の露天風呂は、半露店という事でしたが、とても開放感があり、良いお風呂でした。 ただガラスの扉は閉められますが、夏場は虫... Read more 急遽決めた宿でしたが、とても良かったです。 お部屋は、シティーホテル並の広さかと思いますが、充分寛げました。 お部屋の露天風呂は、半露店という事でしたが、とても開放感があり、良いお風呂でした。 ただガラスの扉は閉められますが、夏場は虫や蚊が入って来そうですし、冬は寒すぎるかもと思うと、今くらいの時期がベストかもしれませんね(笑) お料理は、とても満足出来ました。 品数も沢山で、量の調節もしてくださり、美味しいものばかりでした。 また、是非リピートしたいと思います。

It was an inn we decided in a hurry, but it was very good. We thought that room was as large as a city hotel, but we were relaxed enough. The open-air bath in the room was a semi-open-air stall, but it had a very open feeling and was a good bath. Just the glass door is closed, but insects and mosquitoes are likely to come in in the summer, and if it is too cold in the winter, it may be best this time (laugh) The food was very satisfying. There were a lot of items, and the amount was adjusted, and they were all delicious. In addition, I want to repeat by all means.

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Mr./Ms. A.W(28)

Total points

Stayed in

Room type

2019-12-27

Standard Twin Room

昨年エレカーサでプロポーズをして、今年も宿泊させていただきました。相変わらずの素敵なお部屋とサービス、お料理で感動しました。 昨年のプロポーズの際は、下見に伺ったときからとても丁寧に対応いただき、電話でも何度もご相談させていただきました。... Read more 昨年エレカーサでプロポーズをして、今年も宿泊させていただきました。相変わらずの素敵なお部屋とサービス、お料理で感動しました。 昨年のプロポーズの際は、下見に伺ったときからとても丁寧に対応いただき、電話でも何度もご相談させていただきました。温かい心遣いに感動し、このような素晴らしい場所でプロポーズできたら…とエレカーサを選びました。サプライズのためのお部屋やチャペルの装飾や花束など色々と準備をお手伝いいただき、無事成功させることができました。お料理はとても美味しく、強羅の夜景も幻想的で美しく、彼女もとても喜んでくれて、なりより従業員のみなさまの丁寧で行き届いたサービスに感動しておりました。 今年も、またエレカーサに宿泊して昨年を思い出したいと、Reluxでネット予約して伺いました。特に電話をして何かを伝えたというわけでもないのですが、昨年の事を覚えていてくださり、チェックインから昨年の担当の方がお出迎え、プロポーズ記念日としてシャンパンやコースのデザートでメッセージプレートを用意していただき、私も彼女もとても驚きました。プロポーズのご相談の際にチラッと言った彼女の誕生日まで覚えていただいて…本当にびっくりです。笑 これほどお客さんの事を考えてくれるホテルや旅館に出会ったことがなく、本当に素晴らしいところだと改めて感じました。 私たちにはとても贅沢なのですが、またここに帰ってきてエレカーサで癒されたい、エレカーサの皆さまにお会いしたい、そのために来年も頑張ろうと思えるような、二人にとって大切な場所です。 いつも本当にありがとうございます。 またぜひ利用させてください。 今後ともよろしくお願いいたします。

Last year I proposed at Elecasa and stayed this year. I was impressed by the wonderful room, service and food as usual. During last year's proposal, we had a very careful response since we visited the preview, and we also consulted many times over the phone. I was impressed by the warmth and thought that I would like to be able to propose in such an amazing place ... Thanks to the various preparations such as the room for the surprise, the decoration of the chapel and the bouquet, we were able to succeed successfully. The food was very delicious, the night view of Gora was fantastic and beautiful, and she was very pleased, and I was impressed by the polite and attentive service of the employees. This year again, I wanted to stay at Ele Casa again and remember last year. I didn't particularly say anything on the phone, but I remember last year, and the person in charge of last year welcomed me from check-in, and served as a marriage proposal day with champagne and course desserts I prepared her message plate and I was very surprised. Remember her birthday when she consulted for a proposal ... I'm really surprised. Lol I have never met a hotel or inn that thinks about customers so much, I felt that it was a really wonderful place. It's a luxury for us, but it's an important place for those who want to come back here to be healed in Elecasa, to meet Elekasa, and to do their best next year. Thank you always so much. Please let me use it again. Thank you in the future.

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Facility・services

Property

Hakone Elecasa Hotel & Spa

Address

1362-16 Miyagino, Hakonemachi, Ashigarashimogun, Kanagawa [View map]

check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/銀聯/DC

Number of guest rooms

14 room(s)

Restaurant

The restaurant of great scenery which uses local food is popular and there are even people whom stay just for the meals. You may view the mountains of Hakone. It is used as the reception hall for weddings therefore you may spend a liberating time. You may enjoy the different atmosphere during the night where you may view the night scene and at breakfast where you may view the trees listening to the birds sing.
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Bath

There is a bathroom where you may savor the 100% natural hot spring of Gora Onsen (1 men's bathroom, 1 ladies bathroom with glass windows on the south side, an inside bath), and 2 private baths of natural hot spring. 

From the bath, you may view the mountains of Hakone, and from the private bath where it facilitates a rain shower and a lie-down bath you may fully open the windows on the south side and use as a semi-open air bath, and there are a chair and a table at the wood deck terrace. 

You may enjoy taking a relaxing bath privately in a stylish yet spacious space. There is 4 times the amount of metasilic acid which has a moisturizing effect which ladies may enjoy.
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Other facility information

Relaxation&spa
There are various menus such as message and beauty care which use aroma oil, performed at 2 exclusive private rooms. Therapy will be preformed with professional knowledge and technique related to beauty care, relaxation and detox.
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Information

Please contact the hotels/ryokans directly for more details.
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Notice

Guests whom are under 13 years of age may not use. (excepts for weddings)
Barrier free is not supported. (there is no elevator)
There are no convenience stores not restaurants at walking distance.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

By train
*Tokyo->(Shinkansen)->Odawara->(Odakyu)->Hakone Yumoto->(Hakone Tozan)->Gora station
*Shinjuku->(Odakyu)->Hakone Yumoto->(Hakone Tozan)->Gora station
*Osaka, Nagoya->(Shinkansen)->Odawara->(Odakyu)->Hakone Yumoto->(Hakone Tozan)->Gora station

There is free shuttle service from Gora station (needs reservation)

1362-16 Miyagino, Hakonemachi, Ashigarashimogun, Kanagawa

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:11:00~17:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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