Katsuragawa - Relux Reservation

Overview

The traditional onsen ryokan in Izu, Shuzenji has been renovated into a Kyosei group hotel "Yumeguri no yado."

Our guest rooms are spacious with abundant sunlight through large windows.

Enjoy our delicious buffet and 7 privately reserved baths. 
Karaoke, arcade, table tennis, and comic space are available as well.

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Rooms・Plans

Rooms (-)
Plan (-)

Review

Relux grade

Accommodations that have achieved high customer satisfaction and that can be enjoyed casually.

Customer Ratings

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We have not received enough ratings to display an average for this hotel

Mr./Ms. K.I(Private)

Total points

Stayed in

：

Rooms4/5

Bath4/5

Breakfast2/5

Dinner2/5

Services1/5

Other Facilities1/5

2020-01-12

正直ガッカリでした。 13年前に菊屋さんに宿泊して以来、共立メンテナンスグループさんのファンになって、全国の系列ホテル10箇所以上に宿泊してきました。何よりスタッフさんのホスピタリティに心地良さを感じていたのにも関わらず、今回のホテル... Read more 正直ガッカリでした。 13年前に菊屋さんに宿泊して以来、共立メンテナンスグループさんのファンになって、全国の系列ホテル10箇所以上に宿泊してきました。何よりスタッフさんのホスピタリティに心地良さを感じていたのにも関わらず、今回のホテルはその点で最悪でした。・受付でカードキーを渡し忘れる・プレオープンで売店が営業していない旨を伝えられてない →館内マップを見てコンビニの記載があったので、部屋に荷物をおいて着替えて館内のコンビニに向かうが営業しておらず、もう一度着替え直して外へ。しかも近くにないので車で買い出し。プレオープンでやっていないので、必要なものがあれば先にコンビニで買ってきた方が良い旨を到着時またはチェックイン時に伝えるべき。・夕食時のアルコール単品では生ビール、サワー、ハイボールなどの注文ができないというのはいかがなものでしょう？私は妊娠中の妻と4歳の子供と3人でしたが、アルコール飲み放題は人数分と言われました。飲めない人間と一緒なのですが、人数分じゃなきゃいけないんですか？と改めて確認したが、はい無理です、と。風呂上がりで生ビール一杯飲みたかったが、4000円払うのもルール自体も納得いかなかったので我慢。すると、スタッフが「今日はしょうがないから我慢してご飯いっぱい食べてよ！ルール変わると思うからまた来てよ！」と喋りかけてきた。最悪の気分でした。まず、どこから目線の話し方か分かりませんが、お金がなくて頼めないんじゃありません。納得いかないし応対が嫌だったからもういいですって言ったんです。飲みたければ飲むのに、なぜ我慢をしろと言われなければならない？最初から最後まで、本当に共立さんなのか？と目を疑うような状況でした。プレオープンで施設も完成しておらず、色々試している最中かと思いますが、グループのブランドを保つ上でも、もう少し気にされた方が良いと思います。このホテルは二度と泊まりませんが、また別の共立グループには宿泊してみる予定です。その際はよろしくお願いします。

I was disappointed. Since I stayed at Kikuya 13 years ago, I became a fan of the Kyoritsu Maintenance Group and stayed at more than 10 affiliated hotels nationwide. Above all, this hotel was the worst in that respect, despite the comfort of the staff's hospitality.・ Forgot to give the card key at the reception Heading but not open, change clothes again and go outside. Besides, we buy by car because it is not nearby. We do not do this pre-opening, so if you need something, you should tell us when you arrive or check in that you should buy it at a convenience store first.・ How about being unable to order draft beer, sour, highball, etc. with alcohol alone at dinner time? I had a pregnant wife and a 4-year-old child, and I was told that all-you-can-drink was for everyone. I'm with a person who can't drink. I confirmed again, but it was impossible. I wanted to drink a glass of draft beer after the bath, but I couldn't pay 4,000 yen nor understood the rules. Then, the staff said, "I can't help today, so be patient and eat a lot of rice! It was the worst feeling. First of all, I don't know where to look, but I can't afford it because I have no money. I wasn't convinced and I didn't like the service, so I said it's okay. Why do I have to be patient if I want to drink? Is it really Kyoritsu from beginning to end? It was a situation where I doubted my eyes. I think that it is in the midst of pre-opening and the facility is not completed and trying out various things, but I think it is better to be a little more concerned about maintaining the group's brand. I will never stay at this hotel, but I will stay at another Kyoritsu group. In that case, thank you.

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Facility・services

: Property

Katsuragawa

: Address

860 Shuzenji, Izu-shi, Shizuoka Prefecture　[View map]

: check-in / check-out time

15:00 / 10:00

CI/CO time may be different depending on plan.

: Credit card

VISA/MASTER/AMEX/JCB/DINERS/銀聯

: Number of guest rooms

116 room(s)

Restaurant

There is no restaurant here.

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Bath

Please contact the hotels/ryokans directly for more details.

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Other facility information

Please contact the hotels/ryokans directly for more details.

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Information

Notice of closing of the whole building due to the postponement of grand opening (Updated on March 23, 2020)

Thank you for your continued support of the Kyoritsu Maintenance Group.
In order to prevent the spread of new coronavirus infection, we decided to postpone the grand opening and to close the whole building until the grand opening.

We apologize for any inconvenience this may cause and thank you for your understanding.

Shuzenji hot spring Katsuragawa
Grand opening Postponed from Wednesday, April 1 to Wednesday, July 1
Closed all day from April 1 (Wednesday) to June 30 (Tuesday)

We appreciate your understanding and cooperation.

Hot Spring Tour Hotel Shuzenji Onsen Katsura River Manager

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Notice

Please contact the hotels/ryokans directly for more details.

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Features

Bath tax
Children allowed
Room service
Transportation service
Parking area
Hot spring
Fresh hot spring
Room with outdoor spa
Public spa
Private spa
Indoor pool
Outdoor pool
Esthe/Spa facility
Fitness facility
Barrier free
5 min walk from station
Pets allowed
Breakfast in room
Dinner in room
Open air bath
Night view
Ocean view
Cottage
Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

By Train:
Izuhakone Railway, Shunzu Line, Shuzenji Sta. -> Bus terminal NO.1 bus spot
-> 8 min bound for Shuzenji -> Miyuki-bashi Bus Stop -> 1 min walk

860 Shuzenji, Izu-shi, Shizuoka Prefecture

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