富士マリオットホテル山中湖 Fuji Marriott Hotel Yamanakako

今回初めて宿泊しましたが、接客サービス、ホテル設備、食事全て最高でした。 結婚記念日だったのですが、客室のアップグレードやフルーツのプレートサービスなどのサプライズが満載で感激しました。本当にありがとうございました。

We stayed for the first time this time, but customer service, hotel facilities and meals were all the best. It was a wedding anniversary, and I was thrilled to see a lot of surprises like room upgrades and fruit plate service. I'm really thankful to you.

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もっとホスピタリティーを勉強してください！ マリオットホテルとは思えません。 残念でした

Please study more hospitality! I don't think it's a Marriott hotel. That's too bad

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入住時前台已經用我的信用卡收取了酒店費用，離店時前台又收取我的酒店費用，我跟她說入住時已經收取了，但是她說那個只是按金，我以為之前真的只是按金，所以唯有再用另外一張信用卡付款，當然收到信息兩張卡都過左數，入住時的一張卡更收取了比Relux預... Read more 入住時前台已經用我的信用卡收取了酒店費用，離店時前台又收取我的酒店費用，我跟她說入住時已經收取了，但是她說那個只是按金，我以為之前真的只是按金，所以唯有再用另外一張信用卡付款，當然收到信息兩張卡都過左數，入住時的一張卡更收取了比Relux預訂更高的房費，證明了的錯誤導致酒店重覆收費，而且其中一筆還要錯誤收了更高的費用，我唯有請下一站的酒店前台幫手打電話同這間酒店前台溝通，以解決這個錯誤的問題，這家酒店負責人要我留電話號碼待查清楚回電給我，最終酒店負責人查證後回電道歉係因為前台員工錯誤導致問題並承諾會刪除多收及錯額的一張費用，在整件事中我只是損失了部分時間去解決這個錯誤以及漫遊接聽酒店打來的電話費用，還好可以解決了問題。希望Relux可以跟酒店溝通好，不會再有重覆收取費用或者酒店方面令住客誤解按金和房費的收取時間，還望之後的旅者如遇上以上的問題最好在酒店詳細再確認清楚才好離店，以免之後浪費了時間和額外的金錢。

At the time of check-in, the front desk has used my credit card to charge the hotel fee. When I left the store, the front desk charged my hotel fee. I told her that I had already charged it at check-in, but she said that it was just a deposit. I thought it was just a deposit. So only one payment with another credit card, of course, the two cards received the message, the card at the time of check-in is charged a higher room rate than Relux, which proves that the error has caused the hotel to repeat Charges, and one of them has to be charged a higher fee. I only need to call the hotel front desk helper at the next stop to communicate with the front desk of this hotel to solve this wrong problem. The person in charge of this hotel wants me to stay. The phone number is to be checked and sent back to me. Finally, the person in charge of the hotel will call back and apologize for the problem. Because the front desk staff error caused the problem and promised to delete the overcharge and the wrong amount, I just lost part of the whole thing. Time to solve this error and roaming the phone call from the hotel, it can solve the problem. I hope that Relux can communicate with the hotel well. There will be no more recurring fees or hotel charges for the residents to misunderstand the deposit and the room rate, and hope that the following travellers will encounter the above problems in the hotel. Confirmed clearly before leaving the store, so as not to waste time and extra money.

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