信州湯田中温泉 華灯りの宿 加命の湯 Kamei No Yu

Small & friendly hotel, staff able to communicate & explain all their services with limited English. G... Read more Small & friendly hotel, staff able to communicate & explain all their services with limited English. Guests uses nearby hotel for dinner & their onsen facilities (roomy With classic woody construction). They offered rice balls as late night super at the cold nights. Have their own parking lot, convenient to access.

Small & friendly hotel, staff able to communicate & explain all their services with limited English. Guests uses nearby hotel for dinner & their onsen facilities (roomy With classic woody construction). They offered rice balls as late night super at the cold nights. Have their own parking lot, convenient to access.

部屋に案内されるまで時間がかかり過ぎた。 部屋は薄暗く、網戸が何ヶ所もつぎはぎで外観が台無し　お風呂は新しく貸し切りで良かった。朝食の新米がとても美味しかった

It took too long to be guided to the room. The room was dim, and the appearance was ruined by the patching of screen doors. It was good that the bath was newly reserved. The new rice for breakfast was very delicious

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お風呂はよろづや、大湯も使用可能で、湯田中の温泉を心置きなく楽しめる。雨の日だったが、歩ける範囲の距離でよかった。 しかし、総合的に不満に感じてしまったのは特に女将と思われる方の態度と宿の手際の悪さ。 到着後、部屋に通されるまでに45分... Read more お風呂はよろづや、大湯も使用可能で、湯田中の温泉を心置きなく楽しめる。雨の日だったが、歩ける範囲の距離でよかった。 しかし、総合的に不満に感じてしまったのは特に女将と思われる方の態度と宿の手際の悪さ。 到着後、部屋に通されるまでに45分かかった。 浴衣を選べと言われたが、浴衣に合う帯の数が少ない。選んだ帯はヘタっている。狭い待合室は満席状態で、一度に案内したため浴衣を選ぶ場所は人が群がってしまっていた。状況判断で、部屋の説明と浴衣選びの順序を変える等すれば、待たされたという感情も、人が群がるという状況も回避できたのではないか。 大湯の鍵を貰いたくても、人が居ない事が多々あった。 部屋の中はカビ臭い。 移動するための下駄は鼻緒がヘタって、安物の為裏を返しても調整できない。前日の雨のせいとは言うが、殆どの下駄が濡れてしまったとのことで使える物が少ない。 その状況で、こちらも雨の中歩き、いい気持ちで食事をし軽く酒を飲んでも、女将から浴衣がヘタっていると直され、それは何故か理由を考えて欲しいと叫びたかった。 話し方も田舎の良さと思っているのかもしれないが、客に対する話し方ではない。それに合わせて汚い言葉を使えば、それに合わせてくる始末。 安い宿に泊まっているわけではないので、ホスピタリティーというものをもう一度考え直していただきたい。 自分もサービスの仕事の経験があるからこそ、長野県の宿がこのレベルかと思われたくない。 素晴らしい温泉と施設としては不満はないので、人的な努力と意識を変えていただきたい。

You can use Yorozu and Oyu as well, so you can enjoy the hot springs in Yudanaka without worrying about it. It was a rainy day, but it was good that I could walk. However, what made me dissatisfied overall was the attitude of the person who seems to be the landlady and the poor skill of the inn. After arriving, it took 45 minutes to get through the room. I was told to choose a yukata, but the number of obi that fits the yukata is small. The obi I chose is worn out. The small waiting room was full, and people were crowded in the place to choose a yukata because we guided them all at once. By changing the explanation of the room and the order of choosing the yukata by judging the situation, it may have been possible to avoid the feeling of being kept waiting and the situation where people flock. Even if I wanted to get the key to the hot water, there were many times when there were no people. The inside of the room smells moldy. The clogs for moving have a loose thong and cannot be adjusted even if they are turned inside out because they are cheap. Although it is said that it was because of the rain the day before, most of the clogs got wet, so there are few things that can be used. In that situation, even though I walked in the rain, had a good meal and had a light drink, the proprietress fixed me that my yukata was worn out, and I wanted to cry out for some reason. You may think that the way you speak is good in the countryside, but it is not the way you speak to customers. If you use dirty words to match it, you will get rid of it. I'm not staying at a cheap inn, so I would like you to reconsider hospitality. I don't want to think that the inn in Nagano prefecture is at this level because I also have experience working in services. I am not dissatisfied with the wonderful hot springs and facilities, so please change your human efforts and consciousness.

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