神戸ベイシェラトンホテル＆タワーズ Kobe Bay Sheraton Hotel & Towers

Name: Kobe Bay Sheraton Hotel & Towers
Rating: 4.5

City-centered Hotel Go To トラベル対象

Hyogo > Kitano・Shinkobe・Rokko Island

Kobe Bay Sheraton Hotel & Towers / Hyogo Kobe・Arima・Akashi 92

Countermeasures for COVID-19

Hand sanitizer provided
Disinfection
Ventilation
Ensure Social Distancing
Guidelines for employees
Guidelines for guests

View details

: Hand sanitizer provided
: Hand sanitizers are available in public areas

: Disinfection
: High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
: High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.

: Ventilation
: Guest rooms are ventilated before and after each guest use.
: Public areas are ventilated frequently.

: Ensure Social Distancing
: Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.
: Social distancing is ensured by changing restaurant layout or installing partition.
: Capacity is limited in public bath areas.

: Guidelines for employees
: Our staff conduct hand washing, gargling, and face mask application.
: Our staff undergoes daily health check.

: Guidelines for guests
: Wearing a face mask, hand washing, and gargling is required.
: To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.

Notice from the hotel

■ Basic idea
・Thorough avoidance and hygiene control will be implemented to prevent infection.
・We will reduce the chances of infection by conducting reduced sales, including limiting the number of people reserved and shortening business hours.

■ Efforts to avoid congestion
・Occupancy will be limited at all venues
・Operate by expanding the space between restaurant table seats as much as possible.
・Some facilities will be closed.
・ Spa facilities will create a well-ventilated environment.
-Open the windows as appropriate to improve ventilation.
*Please see "Information for changing business contents" for sales information of each facility.

■Efforts for safety and hygiene management
・We carry out cleaning and sterilization with sanitizing germicide, alkaline electrolyzed water, and acidic electrolyzed water in the hotel hall and cooking facilities.
Especially in all guest room cleaning, parts that are touched by hands (door knobs, drawer handles, refrigerator handles, remote controls, switches, etc.) are disinfected and cleaned.
・Alcohol for disinfection is installed in various places in the building.
・We are striving to wear masks and wear gloves in the cooking and drinking departments when serving customers in the hall.
・The buffet corner has a splash infection prevention guard and a mai tong corner.

■Customer efforts/requests
-At lobby, all non-contact guests are subject to temperature measurement using a non-contact automatic thermometer.
・We are kindly asked to cooperate with the questionnaire below at check-in.

□ Fever above 37.5℃
□ Fatigue
□ Traveled abroad within the last two weeks
□ Loss of smell and taste
If you have met any symptom above, please refrain from coming

・We request the cooperation of temperature measurement before entering the restaurant.
・Please wear a mask when walking around the buffet.

■ Initiatives for employees
・We will thoroughly manage the health and hygiene of staff (temperature measurement and check records before and after leaving the company).
Employees who do not have a fever or physical condition are waiting at home.
・Thoroughly carry out precautions to prevent infections in daily life.
* Mask, gargling, washing hands, not touching the eyes and nose, refraining from entering and leaving the place where it hits three tights or one of them
・Unnecessary urgent business trips, prohibition of overseas travel, meetings and events where unspecified number of people gather, dinner at worksites, attendance at meetings, etc.

■Information on business content changes
-Restaurant (breakfast): The buffet has been restarted from July 17, 2020.
・Kids corner: Suspended (resumption undecided)
・Sky Lounge "Sky21": Suspended (Resuming to be determined)
・Main bar "Terra": Mon, Tue and Wed are closed
・Sports pub "Arena": Suspended (resuming to be resumed)
・Sauna: Resumed from July 23.
・Fitness & Sports "The Bay Club": We have resumed usage for fitness members and guests. (In order to avoid crowding, we have an admission limit.)

*The above items are subject to change due to future virus epidemics and policies of the government and related organizations. In that case, we will inform you each time.

Overview

Kobe Bay Sheraton was reborn with the theme of "Japan"
We have incorporated a classic sense of Japanese taste into the hospitality of the world's top brand "Sheraton".
We are pleased to welcome you with high quality hospitality, also chosen as the 4 pavilion of the Michelin Guide.

Rooms are available from 4 floors to suit the purpose of your stay.
There is a club floor with special concierge and special hospitality.
There is a spa floor with dedicated elevator direct to hot spring facilities.
We have a preferred floor where you can choose a variety of rooms including double rooms and king rooms.
We also have a ladies floor with feminine interior decoration and with ample amenities.

Another feature of this hotel is the novelty and ingenuity of its facilities and rooms. 

HAMAIZUMI is a hot spring facility with in-house water extracted from Kobe Rokko hot spring where you may bathe in class with a view of Kobe harbor and Rokko mountain.

Let your heart decide from eight restaurants and bars, including top floor dining & Teppanyaki with stunning night views of Kobe.

A harmonious combination of Japanese and Western design and functionality  promises an unforgettable time.

Rooms・Plans

Rooms (-)
Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(280 reviews)

58%

34%

Rooms4.4/5

Bath4.5/5

Breakfast4.4/5

Dinner4.3/5

Services4.3/5

Other Facilities4.2/5

Mr./Ms. K.S(51)

Total points

Stayed in

Room type

：

Rooms2/5

Bath5/5

Breakfast-

Dinner-

Services1/5

Other Facilities1/5

2020-09-09

[Spa Floor]Moderate Twin (28m²/non-smoking)

We got to the hotel earlier like 1.30pm and tried to check in before 3pm but no flexibility - we had to kill 1 and 1/2 h... Read more We got to the hotel earlier like 1.30pm and tried to check in before 3pm but no flexibility - we had to kill 1 and 1/2 hours in the lobby. Overall services were disappointing, especially the reception - no friendliness - that goes the same for the gift shop. In the room, the blanket was hard to use while sleeping and the carpeted floor had a sticking up nail and pierced my foot.

We got to the hotel earlier like 1.30pm and tried to check in before 3pm but no flexibility - we had to kill 1 and 1/2 hours in the lobby. Overall services were disappointing, especially the reception - no friendliness - that goes the same for the gift shop. In the room, the blanket was hard to use while sleeping and the carpeted floor had a sticking up nail and pierced my foot.

Mr./Ms. H.S(58)

Total points

Stayed in

Room type

：

Rooms4/5

Bath5/5

Breakfast5/5

Dinner-

Services4/5

Other Facilities3/5

2018-05-28

[preferred floor] double non-smoking

5月末に2泊連泊いたしました。毎回のように、素敵なステイとなりました。大風呂も大変気持ちよくリラックスさせていただきました。朝食付きのプランでしたので、朝から美味しいお食事をいただけました。一点だけ、WiFiのつながりが悪く、ご連絡をいたし... Read more 5月末に2泊連泊いたしました。毎回のように、素敵なステイとなりました。大風呂も大変気持ちよくリラックスさせていただきました。朝食付きのプランでしたので、朝から美味しいお食事をいただけました。一点だけ、WiFiのつながりが悪く、ご連絡をいたしましたが、部屋にある使用説明書ではわかりにくい点を担当の方にお伝えいたしました。今後はもっとわかりやすい説明書きであると嬉しいです。また機会があれば利用いたします。ありがとうございました。

5月末に2泊連泊いたしました。毎回のように、素敵なステイとなりました。大風呂も大変気持ちよくリラックスさせていただきました。朝食付きのプランでしたので、朝から美味しいお食事をいただけました。一点だけ、WiFiのつながりが悪く、ご連絡をいたしましたが、部屋にある使用説明書ではわかりにくい点を担当の方にお伝えいたしました。今後はもっとわかりやすい説明書きであると嬉しいです。また機会があれば利用いたします。ありがとうございました。

Mr./Ms. G.S(39)

Total points

Stayed in

Room type

：

Rooms5/5

Bath4/5

Breakfast4/5

Dinner-

Services5/5

Other Facilities5/5

2020-08-30

[Spa Floor]Moderate Twin (28m²/non-smoking)

今回の宿泊はとても良かったです。とても静かでゆっくりできました。ただ音に関しては、どうしても気にする場所がありました。女性側はわかりませんが、男性側の風呂の扉の閉まる音がとても大きく、2つもあるので、誰かが着替え場所から風呂空間に入るた... Read more 今回の宿泊はとても良かったです。とても静かでゆっくりできました。ただ音に関しては、どうしても気にする場所がありました。女性側はわかりませんが、男性側の風呂の扉の閉まる音がとても大きく、2つもあるので、誰かが着替え場所から風呂空間に入るたびに扉の大きな音が「トン！トン！」と2回鳴ります。都会とかけ離れ、折角の静かな環境なのに、もったいない。その他については、特にないのですが、次回に行ったときに、その音を解消できたらと思います。この時勢でバイキングがあって、とてもよかったです。満腹になりました。提供スタイルが若干変わりましたが、防止のためですので、良いのではないかと思います。

This stay was very good. It was very quiet and slow. However, when it came to sound, there was a place I really care about. I don't know the female side, but the sound of the male side bath door closing is very loud, and there are two, so every time someone enters the bath space from the changing room, the loud noise of the door is "ton! Ton!" 2 It will ring. It's a waste even though it's a quiet environment far from the city. There is nothing else in particular, but I hope I can eliminate that sound the next time I go. It was very nice to have a viking at this time. I'm full. The style of provision has changed slightly, but I think it's good because it is for prevention.

Read in English Original Text

All Reviews

Facility・services

: Property

Kobe Bay Sheraton Hotel & Towers

: Address

2-13 Koyocho-naka,Higashinada-ku, Kobe, Hyogo　[View map]

: check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

: Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/DEBIT/UFJ/UC/DC

: Number of guest rooms

270 room(s)

Restaurant

・Terrace restaurant 'Garden Cafe'
For lunch or dinner enjoy the fine taste of Sheraton's unique food and sweets in a sumptuous buffet. Soft drinks and bar included. Our chef creates a seasonal menu for dinner. 
Hours: Breakfast 6:30am-11:00am(Buffet closes at 10:30am)
Lunch 11:30am-2:30pm (2 sessions system on weekends)
Dinner 5:30pm-9:30pm

・Dining 'Kobe Grill'
Kobe Grill features spectacular panoramic views of both Mt. Rokko and Osaka Bay. We believe in local production and consumption, using fresh ingredients from Awaji Island and Hyogo prefecture. Enjoy a cuisine that uses seasonal ingredients. 
Hours: Lunch 11:30am-2:30pm
Dinner 5:30pm-9:00pm
 *Private room dining fee: 10,000 yen

・Main bar Tera 
A chic and fashionable counter-style main bar. We offer various cocktail, liquor from around the world, and wine. Even females who come alone will be able to relax. 
Hours: 6:00pm-11:30pm

・Sky Lounge Sky21
Savor world famous beverages and a delectable Tapas Menu while taking in the glittering night view of Mt. Rokko and Osaka Bay. We also offer table seating for small groups besides the counter seating. 
Hours: 5:30pm-11:00pm (Last order for food 10:30pm)
 *We do not take reservations.

Bath

・Kobe Rokko Hot Spring “Hamaizumi”
You can enjoy a 100% natural hot spring that is beneficial for your health and beauty. The hot water springs up to 400 liters per minute from 1600m underground with temperature of 56.5 ℃ and contains sodium chloride. It is known to be effective against Neuralgia, joint pain, recovery from fatigue, coldness, etc. 

<Business hours>
Guests staying at 6: 00-24: 00, day guests 12: 30 - 21: 00
*Every day from 10:30 to 12:30 and every Tuesday from 9:30 to 16:30 are closed due to cleaning
There may be changes in the maintenance dates.

Other facility information

・Fitness & Sports 'The Bay Club'
Hours: 7:00am-10:00pm
※ The training gym is open 24 hours for guests.

・Kobe Sweets Kid Land
We offer sweets themed cushions, picture books, and educational toys.

・Food Select Shop 'Sheraton Marche'
Our chef selects fresh vegetables and fruit that are delivered from the Hyogo area and Awaji Island. We have an array of bread and sweets by Kobe Bay Sheraton and local specialties. At the cafe corner you can enjoy fresh salad, bread, soup, and curry set at reasonable prices.

Hours: 8:00am-8:30pm (Cafe closes at 6:00pm)

Information

Kobe Rokko Onsen Hamazumi * business holiday
2020/1/28 (Tue) 6: 00-18: 00
2020/4/21 (Tue) 6: 00-18: 00
2020/7/14 (Tue) 6: 00-18: 00
2020/10/27 (Tue) 6: 00-18: 00

* Beauty Salon Winback SPA PRISME, Thai Traditional Massage Ban Khun Mae, Nail Salon Salon de Sofia are operating as usual
* Maintenance date may change

The Club Lounge can only be used by guests staying on the Club floor.

Notice

Please contact the hotels/ryokans directly for more details.

Features

Bath tax
Children allowed
Room service
Transportation service
Parking area
Hot spring
Fresh hot spring
Room with outdoor spa
Public spa
Private spa
Indoor pool
Outdoor pool
Esthe/Spa facility
Fitness facility
Barrier free
5 min walk from station
Pets allowed
Breakfast in room
Dinner in room
Open air bath
Night view
Ocean view
Cottage
Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

By train:
· From JR Kobe Line to Sumiyoshi Station (about 19 minutes from Osaka Station, about 24 minutes from Shin-Osaka Station, about 7 minutes from Sannomiya Station), about 9 minutes by Rokko Liner.

· From Hanshin Electric Railway to Uozaki Station (about 22 minutes from Osaka Umeda Station, about 8 minutes from Sannomiya Station), about 6 minutes by Rokko Liner

· Get off at Island Center Station -Ticket gate on the left side - 1 min walk


By scheduled bus service:
· Sannomiya · Shin Kobe ⇔ Hotel (front entrance): About 18 minutes from the south side of JR Kobe Line Sannomiya Station, about 26 minutes from Shin-Kobe Station on the Shinkansen Line

· Ashiya · Shukugawa ⇔ Hotel (before P & G): about 37 minutes from the Ashiya Station on the JR Kobe Line, about 46 minutes from the south side of Hankyu Railway Station

· Hanshin Mikage · Hankyu Okamoto ⇔ Hotel (before P & G): About 17 minutes from Hanshin Train Mikage Station south, about 20 minutes from Hankyu Railway Okamoto Station

· Hankyu Mikage ⇔ Hotel (before P & G): Hankyu Railway Mikage Station about 20 minutes from the south

· Universal Studio Japan (R) ⇔ Hotel (main entrance): about 25 minutes from the park

By airport bus
· Kansai International Airport ⇔ Hotel (main entrance): About 57 minutes

2-13 Koyocho-naka,Higashinada-ku, Kobe, Hyogo

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